Great feeling of the history of the Sassi in the bedrooms which are part cave structure
The room is very separate from the facilities so that you have to leave the bedroom in order to get to the breakfast room which means going outside into the public pathway. Similarly to get to Reception area. Can be noisy as the public are immediately outside your bedroom door.
It was interesting to stay (partially) in a cave. The rooms are built into the cliffs. I liked the balcony of the room. The food itself was not spectacular but, in general, it was good.
Some services were lacking but these can be rectified. There was no information sheet (that is easy to do - write on the computer & print). For example, I was not told that there was a bar which had a library and that we would have a welcome drink. In terms of the dining room, they are trying - but sometimes service is slow (cold capucchino, being served the first course - e.g. pasta before choosing your wine). Again, these problems can easily be rectified. They are trying and do welcome feedback. I am a professor of management and they were grateful for the few suggestions I made.
The room and the view from the hotel were significant and impressive! Room was clean and staffs were friendly. Breakfast at the hotel restaurtant was rich and gorgeous.
The location is great. The room was big and according to the town. Breakfast was delicious, with a lot of selections for everyone. Internet worked perfectly.
For the price I was expecting a bathtube, not just a shower.
all, excellent design, unique location and environment
restaurant is not cheap
Interesting, excellent standard of accommodation, great setting and area.
2 power cuts which we had to tell the hotel about rather than them telling us.
Breakfast was great
Poor service, damp hotel rooms, very rocky walkway slipery walkways slipery showers never again
Not 4 star standart though have to admitt that having hotel rooms in very old dwellings/caves have limits
Location, uniqueness of design, high level of service
The staff were very friendly and helpful.
When you a stay at Sant'Angelo Luxury Resort in Matera, you'll be connected to a shopping center, just steps from The Sassi and the Park of the Rupestrian Churches and Piazza San Pietro Caveoso. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and a meeting room. A train station pick-up service is provided at no charge.
Policies vary by room type and provider.