Pacific Palace Beach Tower Hotel

Bed was hard as a rock. Doors between rooms were hollow and made for a noisy stay.

Bed was hard as a rock. Doors between rooms were hollow and made for a noisy stay.

Very clean and good size with great shower. Nice location on beach.

Very hard to get in room due to door handle not good. Barely cold in freezer..forget refrigerator. Hard bed with noisy pad and uncomfortable plastic covered pillows. Really loud constant fan noise outside. Can hear other doors banging and people talking..paper thin walls. Balcony door didn't lock. Persistent maid was banging on door starting at 9am every morning and would walk right in if you didn't get out of bed to open.

Ocean view

Check in was at 3pm, however we didn't get a room until after 5pm. On multiple occasions the key card to the room would not work, had to go back to the lobby to have it activated again. We were four guests in the room and only had three towels, on one occasion all towels were taken, I had to call to have some brought up to the room, took over 30 minutes for them to take them. Two days we were without power and water, on the 1st day we were accommodated in the partner hotel next door, second day we had to wait until the power and water was reinstalled. The weather was over 80° so it was very uncomfortable to be without the AC, specially with a 1 and 7 year olds. Lastly, check out is at 12pm, and by 11:30am wenwere being called to check up. That was very upsetting, specially because we had to wait over 2 hours to be able to get a room on the day we check in. Horrible experience, don't recommend it at all.

The location

The waiting to get the room