Churchill Suites Monte Carlo Miami Beach

The view, the staff is nice. Location is great.

Beach was closed most of the time we were here and most of the reason we booked was to walk right out on the beach and use chairs and umbrellas. I cleaned the room and bought my own cleaning supplies. Wish they provide a mop. Handles falling off in bathroom. Got a major cut from the cabinet that was missing a plastic piece that goes over the metal.

I didn't like at all. I had an issue with the mattress. I found blood stain on the cover sheet and a huge urine stain right in the middle of the mattress. I called the office number to notify but nobody answer the phone. I was at the office twice to complain. The staff told me that the manager was not there. They could not do anything for me. I was so aggravated because they did not offer me a replacement mattress. That was the least they could offer me. They did not make any offer to accommodate my stay. This is very disgusting, having to face this frustration during your vacation time with family. I came all the way from New Jersey and spent a lot money to have to sleep with my family on the couch because the bed was not a safe place to rest. I was finally able to get a hold on the manager on the day I was leaving. But he could not do anything for me either because he only arrived at the time of my checkout. Very disappointed! I thought that I just waisted my money!

If the staff had provided a replacement mattress on the day I made the complain.

Complete fraud

In unit washer and dryer. Gorgeous pool

Staff was constantly lounging on the lobby couches anytime after 8pm. Occasionally sleeping on them if it was after 11. That’s just so incredibly sloppy

Beach was closed :( :( Hotel is on the beach and there was no beach . Very very disappointed. No any compensation offered from the hotel. Very bad attitude to guests. If I knew, that beach will be closed , I will choose other hotel.