Excellent
8.0
Pros:
The beds are comfortable and the room relatively quiet. I appreciate there are places to dine especially after a long car drive.
Cons:
There are not enough outlets for plugging in phones, iPads, and watches. The room, especially the bathroom, are worn looking. Just a personal pet peeve but I hate toilets (like those at DoubleTree) that flush from the top of the tank especially when the toilet seat cover obstructs the flush button.
Okay
5.0
Pros:
bed & pillows comfortable
Cons:
bathroom & Carpets need to be replaced / rehabbed; 1 staff member unresponsive see below
Poor
1.0
Cons:
Dirty, hotel without body lotion, spiders came out. worst hotel
Poor
1.0
Pros:
Lobby
Cons:
Everything, especially the parking. It was bad
Mediocre
2.0
Cons:
The front desk was overwhelmed and could not assist everyone in a timely manner. I wanted a King bed and received two doubles. The A/C only worked when it wanted to. My only request was extra pillows and I didn't get them. I was charged $30.00 dollar for SELF-parking after I made the reservation, and the parking was so bad and far, I should not have been charged anything.
Mediocre
3.0
Pros:
large rooms
Cons:
my room was really dirty. 2 of the pillows were dirty, the body wash had red gunk come out, there were disgusting splashes on the lamp, wall, and credenza, and black mold coming out of the caulking that tried to cover it up around the tub.
Mediocre
3.0
Pros:
Well I wouldn¿t go there again they charge for whatever they can. Such as we had long drive we just want to go and take a nap but they said if you are early pay $50 and need a refrigerator Microwave $10 dollars each expensive breakfast parking.$30
Cons:
Well I wouldn¿t go there again they charge for whatever they can. Such as we had long drive we just want to go and take a nap but they said if you are early pay $50 and need a refrigerator Microwave $10 dollars each expensive breakfast parking.$30
Excellent
10.0
Pros:
The size of the room, glad there was a separate mirror station outside the bathroom to get ready as well as a mirrored closet door. Ladies love mirrors. The lounge area is very classy and very inviting. Staff was very accommodating.
Cons:
Absolutely nothing!
Good
7.0
Pros:
The room was lovely and spacious. The bathroom, however was a disappointment. The shower head had no control which way it went and the handle was broken. The bathroom needed a lot of work done on it.
Cons:
See above. The hotel was huge and for someone who needed a wheelchair, it was a lot of walking to get to our room. It would be nice if the handicap rooms were near the front desk and the doors to come and go. In spite of it all, I would stay again.
Poor
1.0
Pros:
We had water flood in our room and we where unable to use the toilet or shower and just hearing the water come down from the light fixture was scary . I would like some kind of money back I don¿t think it was right that we could use the facility. I
Cons:
We are saddened that we have not gotten a call back about what they plan on doing with this situation . It¿s like it was just not important enough for them not to call us back .
Good
6.0
The hotel staff were friendly and helpful. However, the room was very dirty. It was clear that the bathroom door had not been cleaned around the handle. The tops of the door trim and mirrors were covered with dust, and under the bed it looked like it had never been vacuumed -- layers of dust. If a person is allergic to dust, I'd recommend to not stay here.
Excellent
10.0
Cons:
Didn't like paying $30 for parking when I was in handicapped parking
Good
6.0
Pros:
The lobby was fully renovated and the staff was very nice.
Cons:
The lobby is the best part of this place. This hotel is beyond dated. It literally looks and SMELLS like an old casino. Everything is old, dingy, dusty. I literally paid to sleep elsewhere because it gave me the creeps. $30 for parking too.
Excellent
8.0
Pros:
Rooms are spacious n big
Cons:
Customer service was suck. Reservations were made by the time we got there no Reservations show. We had to search so many ways to find it.
Okay
5.0
Pros:
Location and cleanliness
Cons:
1. The Hotel charges for refrigerator, microwave and parking. 2. Hotel staff never answered the calls for house keeping.
Good
7.2
Even though the reservation included free WiFi they would not provide it until I finally reached Paula at the front desk, thank you Paula. Room also did not have a TV remote. Again the staff brought one and was helpful but the hotel itself was a little dumpy and the company was nickle and diming me here and there for common basics that are normally included.
Okay
5.0
Pros:
location
Cons:
$30.00 overnight parking fee was not properly mentioned at time of booking. would not have booked this hotel had I known.
Poor
1.0
Pros:
leaving
Cons:
don't recommend it
Okay
4.0
Cons:
the hotel staff texted to ask how they could make my stay "a 10." when i suggested a remedy to the fact that there was no free internet in the room, they proceeded to quote their policies and not only failed to be helpful, but ended up wasting my time.
Poor
1.0
Cons:
things I didn¿t like about this hotel, can¿t believe they charge $35 dollars for parking. Been to many hotels and never had pay parking! They said they didn¿t had free wifi even tho on reservation it said they did. No free breakfast either. Disap
Excellent
8.0
Cons:
Internet was not provided with room, unlike all other Hilton hotels. Suggest management at this Doubletree hotel allow complementary internet access like all other Hilton hotels. I travel 15 times a year, 1st time I encountered this.
Mediocre
3.0
Pros:
Location
Cons:
NA
Poor
1.0
Pros:
Large Hotel. Gym and swimming pool are open
Cons:
Stale Free Cookie. Couldn't check in till 4PM on a Friday afternoon. Room has few if any amenities. No coffee/tea maker and no hand soap ! Hotel had very few guests
Excellent
10.0
Pros:
Very clean and great staff
Cons:
No
Good
6.0
Pros:
Shuttle to airport and ability to long term park on site.
Cons:
Everything is an add on here. Parking? $30/night, Internet (even a Hilton honors member) not free, After I parked for the night using Way, I find there is no in and out privileges. If you¿re looking for Spirit Airlines in hotels, this is it.
Excellent
8.0
Pros:
Great location, service
Mediocre
3.0
Pros:
nothing
Cons:
$30 for parking seems high We had no hot water in the morning. the hotel seamed old and dated. Ice machines were broken. the diner was overpriced and not very good
Okay
5.0
Pros:
Spacious
Cons:
Not clean to my expectations (carpet, tub, hallway...
Good
6.0
Pros:
The hot tub was really nice
Cons:
There was no microwave available for use and wanted to charge $20 rental charge. Parking is $30 a night. Room is very outdated and smells musty.
Okay
5.0
Pros:
Ac worked really well
Cons:
Bathtub still had hair in it so it wasn¿t clean. And parking was $30
Good
6.0
Pros:
The staff were super friendly and great!
Cons:
A bit of a musty old cigarette smell to the room.
Poor
1.0
Pros:
The lobby
Cons:
The hotel is really out dated and smells really bad. The lobby is very pretty but the rooms are really bad and you have to pay for parking
Good
7.0
Pros:
appreciated the early check in without a charge
Cons:
wife asked for a couple cookies, and was told to purchase more
Poor
1.0
Pros:
no luggage carts. - room had dirty mask behing night stand - tied up $75 in my credit card - booked me in the room way away from front desk and wanted to charge me $25 for closer room - no hot water
Excellent
8.0
Pros:
Clean, with friendly staff.
Cons:
Nothing special. More like a 3.5 star.
Poor
1.0
Pros:
None
Cons:
The parking fee is very expensive $30 per night, was not disclosed up front when booking the hotel
Good
7.0
Pros:
all the open bars, food, lounge and sushi. My friends stayed at the Hilton and everything was already shut down. So, it was nice to be able to wake and up and eat breakfast at the hotel or come in from a long day and have food available. The lobby is nice
Cons:
paying $30 to park and then not having anywhere to park. We were there with sports games and didn't get back to hotel until after 11pm each nite and then to not be able to find parking is the WORST!! Tired kids, tired mama and NO PARKING!
Poor
1.0
Pros:
The location was great.
Cons:
The Front desk person upon checking in was rude. The hotel wasn't clean. The cost for parking was to expensive. The room we reserved was not the room we received. I was informed by the Front Desk Clerk we had to pay for clean towels and room cleaned.
Okay
4.0
Pros:
The proximity to the San Jose airport is great. It's only about 5 minutes away door to door. The staff members were all super friendly and they gave my kids some free cookies.
Cons:
Water spots on the ceiling, rattling A/C unit, shower fixtures not functioning properly. The bed had a pretty serious gangster lean to it and wasn't comfortable at all. Cleanliness was lacking, found previous residents peanuts and trash on the floor.
Poor
1.0
Pros:
Absolutely nothing¿. the hotel is not worth staying at. the corridors of the hotel are full of garbage and in 3 days that I was there nobody cleaned them ... the rooms do not have basic amenities (refrigerator at least or microwave).
Cons:
I did not like anything at all because it is a dirty hotel ... the rooms are old with a bad smell! They charge parking $ 30 per day (which seems an abuse to me) I paid $ 35 for 1 breakfast which was very pathetic and I even lost my appetite .
Excellent
9.0
Cons:
Elevators are far from lobby
Excellent
10.0
Pros:
The swimming pool area.
Cons:
Yes they charged me 28.00$ dollars for parking, and that was unexpected! I was not very happy with that, because I¿ve stayed at way better, new models and Air B&Bs way cheaper and more modern. So I won¿t be doing that hotel ever again.
Excellent
9.0
Pros:
Staff were friendly. Location is fantastic. The shuttle service to the airport is a great amenity.
Okay
5.0
Pros:
Needs updating. Parking charge and early check in charge were too much
Mediocre
2.0
Pros:
This hotel was awful. Genesis 1:1 should say ¿In the beginning God created the heaven and the earth and the Doubletree by Hilton San Jose¿ because that¿s how old it is. Carpets filthy throughout. Furniture filthy and I was in the executive suite
Cons:
This hotel was awful. Genesis 1:1 should say ¿In the beginning God created the heaven and the earth and the Doubletree by Hilton San Jose¿ because that¿s how old it is. Carpets filthy throughout. Furniture filthy and I was in the executive suite
Mediocre
3.0
Cons:
Shuttle driver informing me that flight crew had priority over me and showing me his hand to ¿heal¿ me! Very Rude! So much for being a Hilton Reward member.
Mediocre
3.0
Pros:
Nothing
Cons:
The tv did not have dodger game . You had to pay for internet . The ac was not cold and it was 95 degrees outside . You also had to pay $28 per day for parking
Mediocre
3.0
Pros:
Great location due to the airport.
Cons:
Yes. The parking. One can park and shuttle to the airport for $8.85 a night. But, staying in the hotel cost me $28. Turns out I could have returned my rental car the night before and not paid for parking. I won't make that mistake again or not.
Okay
4.0
Pros:
nothing this was my first time and my last time on this double tree company,
Cons:
no fridge,no microwave,noise, the elevator smell to marijuana, there is communication between staff members and guest, the alarm when of at midnight we were told to evacuate the otel, and we were not told when was safe to go back to our rooms, 28parki
Okay
5.0
Cons:
The headboard literally fell off the wall. Couldnââ¬â¢t get the temperature low enough to sleep comfortably. Called front desk to have the engineer come to fix thermostat but never came.
Okay
4.0
Pros:
By airPort
Cons:
They did not clean room before my arrival the room had chips/snacks in the drawer along with old pizza in microwave, I have it on video camera. For them to be a upscale hotel I consider that poor service.
Good
6.0
Cons:
Very old room no microwave bathroom was not up to date wouldn’t recommend
Good
7.0
Pros:
Convenient location.
Cons:
$28 Self Parking is expensive ... for which I was over-charged. I have contacted the hotel directly re: an adjustment, but have not heard from anyone.
Mediocre
3.0
Pros:
Clean, good location.
Cons:
I had no hot water the night I checked in or the morning I checked out. When I told the staff, they were not helpful and said "You have already paid, so we can't do anything."
Excellent
10.0
Pros:
Bedding was very comfortable and the property is beautiful.
Cons:
The airport shuttles only hold 9 passengers and when we needed the 4:30 a.m. ride and there were 24 people standing there and only one shuttle, we decided that Lyft was our only option. Otherwise the shuttle is prompt and appreciated. The pillows are extremely soft and a firmer option would have been nice, but we made due.
Good
7.0
Pros:
The hotel was nice and clean with a friendly staff. I enjoyed the space in the room and it's cleanliness. The hotel also offered other services such as a lounge, dinning and UPS.
Cons:
The fact that there was a parking fee and not enough parking availability.
Excellent
8.8
Pros:
The bed and the pillows were so comfortable. Room was big.
Cons:
N/A
Excellent
9.4
Pros:
The hotel is very conveniently located near the airport and was clean, with an older vibe. Our maid service was good. An event I wanted to attend was being held at the hotel and the facilities were great for hosting it. The business area adjacent to the lobby was very helpful with three computers. It was easy to research places of interest, purchase tickets for area attractions and print them out on the attached printer, which was free to use. A nicely maintained pool and hot tub had liberal hours of use and a nice assortment of tables with chairs, umbrellas and sunbathing lounge chairs surrounding them. The pool towel shelves were always stocked. Free shuttle service brought us to and from the airport with minimal waiting. I would stay here again due to the convenience to airport and ease in attending events. The staff was very friendly and texted me several times during our 5-night stay to see if we needed anything. They happily provided warm cookies (very yummy!) upon request! The breakfast buffet at Sprigs was very good ($21.00 per person and not included in the room rate). We grabbed a turkey sandwich with basil pesto at the coffee bar for lunch one day and it was good. ($7.50) The bar in the lobby of the hotel has limited food service but we found it adequate for our off-hours needs ($17 bar burger, $13 Caesar Salad ($4 additional to add chicken) and the food was very good. Spencer's, the fine dining location with entrees starting in the $22+ range), was not open on Sunday. (See my comments on restaurant availability in other column.)
Cons:
We wanted cold water bottles for our daily excursions and our room didn't have a refrigerator. We've not stayed in a DoubleTree hotel without a fridge in our room before this, so we never thought to ask when we booked. There was no microwave, either. A coffee pot was the only room amenity. We were told that only floors 9 and 10 had refrigerators and microwaves but we could add both to our room for DAILY $30 and $10 charges, respectively. We thought that was ridiculous when other hotels, in and out of the Hilton brand, include them in the quoted room rates. I guess the hotel wants guests to pay $2.50 (and up) per small, cold water bottle instead, if room not "upgraded" to 9th or 10th floor. Sprigs, the casual breakfast dining room, should not close at 11:00 AM and should be open for lunch. The coffee/snack bar has a very limited food menu and it closes at 2:00 PM. Since the hotel is in a business district, options for nearby, walking distance eating are limited, especially for dinner; almost all are completely closed on weekends. Spencer's is a formal, on-site restaurant with higher priced entrees. Room service meals are available, but not our traveling style when we want to see sights. The bar in the lobby had good food but the service was slow.
Mediocre
3.0
Pros:
Staff
Cons:
Everything but staff.
Mediocre
3.0
Cons:
I told the hotel to make my stay private. So i could not be found as a registered guest. They failed to do so and i was harrassed by a crazy ex wife since staff transferred her call to my room.
Excellent
8.4
the hotel is OK I was one night
Excellent
8.5
Pros:
It had fresh cookies amen to that.
Cons:
Floors in hotel looked old and gross
Excellent
8.2
Pros:
Great bar with food
Cons:
AC unit did not have working auto for fan
Okay
4.0
Pros:
room size
Cons:
old decor poor food choices old shower old amenities unclean pool
Mediocre
2.0
Cons:
They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.
Good
7.1
Pros:
Restaurants in hotel close to airport
Cons:
Rooms were outdated
Good
7.4
Pros:
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice.
Cons:
The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Excellent
8.0
Pros:
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport.
Cons:
Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Excellent
8.0
Cons:
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Good
7.4
Cons:
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
Good
7.3
Pros:
Very friendly staff. Nice breakfast.
Cons:
The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Excellent
8.3
Pros:
Rooms are spacious and clean.
Cons:
You have to pay for almost everything else; internet, parking, breakfast.