Hotels near Mineta San Jose Airport

Pros: close to the university

Cons: clean

Pros: I loved everything about my stay at Sterling Inn. The room was comfortable, the bed was perfect, the location is great, the whole facility is well cared for, and above all else the owner, Ed, is the reason I will come back and stay again and again.

Pros: Great location near Santa Clara University and shops.

Cons: No breakfast.

Pros: Very kind staff. Room very clean.

Cons: The airco is super noisy when turned on. Imagine a heavy truck driving by all the time.

Pros: close to airport

Cons: no bathroom door; bed was very uncomfortable

Pros: The bed is nice. Rooms are spacious. Everything is clean. So the value for money is very good.

Cons: There is no tableware in the room. The breakfast was limited in quantity and quality.

Pros: Friendly and helpful staff at front desk. Well designed unit, compact but complete and utilitarian. Great value when you are looking for a suite.

Cons: No complaints.

Pros: Breakfast was good! Great coffee. Loved having kitchenette.

Cons: Bed was a bit uncomfortable. Hot tub was broken.

Pros: they are very friendly staff I loved staying here

Cons: everything was great!

Pros: I liked that pets are welcomed & free parking. Breakfast was good too

Cons: It didn¿t feel too clean, like didn¿t have the refreshing clean smell either

Pros: Spacious studios

Cons: Staff very rude during breakfast

Pros: Location, close to restaurants, has kitchen and separate bedroom

Cons: Door to bedroom too loud. Furniture outdated. TV does not offer streaming services.

Pros: The mini kitchen it was wonderful also the bedroom I love how spacious everything is! We had an amazing experience thank you !

my family and i stayed 2 days here we didnt want to leave haha very clean and the staff was really helpful especially tammi also the pool was heated the jacuzzi was great also had a nice bbq area my family and i loved it and plan on going back very soon.

tammi and feli were very helpful especially tammi throughout our whole stay also the gentleman who works in the night shift didnt get to get his name but i would definitely recommend only bad thing was not enough towels but they did assist right away and my main door to hotel had a huge gap on bottom but other than that very good place to be even with children we didnt want to leave haha very good quite environment as well definitely thinking about staying again in the future..

Pros: Our room was very comfortable and the bathroom spacious. Room could use an extra blanket.

Cons: Did not notice staff wiping down tables after guests finished their breakfast. The floor in our kitchen area (room 428) felt greasy.

Pros: The size of the suite and the two bathrooms.

Cons: The kit hen didn’t have any plates cup silverware ect.

Pros: The room was good and layout of hotel , staff including general manager  by far the second worst experience with a hotel besides the extended stay south San Jose . Completely opposite From previous experiences with any Hilton I’ve ever

Cons: See above

Cons: They didn’t give me the room I payed for I payed more for the room with a office and they said they were short of staff to clean rooms they gave me a basic room wondering why I payed the difference

Pros: The night crew was exceptional!!! I loved the room. The staff very helpful and friendly.

Cons: Yes the staff the next morning was extremely rude. The did would not follow our counties shelter in place law.

Pros: Staff is great. Rooms spacious and clean.

Cons: Housekeeping and gardeners area was right outside our window. They start early, so it was a little annoying.

Pros: breakfast

Cons: there was a strong inductial-strength cleanser smell that was pretty offensive, and made me wonder what problem was being covered up. Also, the outside looked pretty dated and unattractive.

Pros: Liked having a larger kitchen and separate bedroom

Cons: Vanity lighting too much Bathroom fan way to loud Stovetop didn’t get hot enough to boil water (tried making hard boiled eggs for over an hour) Not enough silverware They do not provide cots A lot of empty space, not enough chairs or seating.

Pros: Did not open early enough

Cons: A better restaurant

Difficult to read the soap jar labels in the shower. Need darker print.

Pros: I liked the breakfast, the size of the bed and sofa bed. The Staff was outstanding!!!

Cons: The room was way too small for all the furniture. We could barely move around. The bathroom (Shower & toilet room) was so dimly lit, it was unpleasant to be in. The sofa bed was stained on the outside, AND the mattress was filthy. The latter is unforgiveable. Staff quickly exchanged it for a clean one. But...Yikes.

Pros: BREAKFAST was yummy, Staff GREAT,

Cons: The temperature of the room was a little tricky, but I would still recommend this hotel

Pros: The staff was exceptional, buffet breakfast perfect, late night snacks in restaurant/bar was appreciated, room was very clean and well appointed, location and shuttle quick to airport. A perfect night before flight.

Cons: I would have preferred more controlled distancing in buffet breakfast area. A little too close for comfort considering covid situation.

Pros: Very clean, good location, quiet. Nice staff

Cons: $15 a night for parking. First hotel in San Jose I¿ve paid for parking.

Stayed here for 2 weeks. Rooms are clean and spacious. Staff is friendly and helpful. Breakfast every morning is great as well.

Pros: Very good service. Very clean.

Pros: Location, location, location. Everything was good!

Cons: The only bad part abut it was only (1) elevator was working and it had an odor smell to it. Once the other elevator worked, that too had an odor smell to it. Other than this, it was good.

Pros: The Rooms were clean and spacious. The bed was comfortable and do the layout is nice

Cons: No

Pros: Everything was amazing!

Pros: The room was large, clean & modern. Lovely bathroom with a separate spacious vanity area. Great value & very good breakfast.

Cons: Single ply toilet paper

Pros: Nice size room. Included a hot breakfast buffet.

Cons: Staff is not motivated and incapable of thinking. Imagine one elevator was out of service, yet the staircase was closed. Probably illegal but no one could figure out how to allow guests to walk up stairs if they did not want to wait for elevator. Clueless

Pros: The rooms were nice, clean and well appointed. The hotel pool is heated which is a big plus.

Cons: The breakfast buffet gets an average score for lack of originality.

Pros: Location, good breakfast

Cons: Parking charge $15

Pros: convenience to the airport

Cons: the shop in the hotel had small selection of food items and the grill is almost non-existent

Pros: Location, staff and room were great.

Cons: No. Everything was great

Cons: PARKING FEE! The parking fee should be included in the cost!

Pros: Great property. Spacious, busy and clean. Breakfast was plentiful and good and nice to have a bar/restaurant on the adjacent property.

Cons: I had 2X confirmed the shuttle would take me within a 4 mile radius. I confirmed it again before I went and was confirmed by the first van driver I had. Then I was told it could only transport me to the airport or corporate campuses. Disappointed.

Pros: The room was plenty big with a very comfortable bed. The shower was amazing-all the water pressure you could want. The room had a thermostat we could change and a fan that actually worked (we like to sleep in a cool room). Breakfast was good with many choices.

Pros: It was very clean and the staff was great specifically the bartender at the bar and grill he was very nice and polite. The rooms were great and the beds very comfortable. We were even checking in before the check in time which is great after a long drive.

Cons: Everything was great no complaints in our part.

Pros: Sofa bed and split bath with extra sink Front desk very nice and helpful.

Cons: Parking closer

Pros: Excellent breakfast. Variety and quality of items n

Cons: No complaints

Pros: The rooms!!!

Cons: costumer service, couldn’t done a better job!!

Pros: Location. Near airport. Quietness.

Cons: No disclosure that there is an additional $15 daily parking fee until you check in - so be advised. Not advised that SpringHill wasn¿t fully up and running, not fully staffed yet. Had to ask for certain essentials on 2 diff days. 11/30/21

Pros: Room was clean, we were not told we¿d need to ask for a room cleaning during our stay bc of covid. Breakfast was fantastic!

Cons: Nothing

Pros: The hotel layout, the precautions of health and safety during this tough time and the security entrances.

Cons: The floor in front of the restroom was stained with something white, a little off settling. The front desk lady was decent, she was not much of a talker though which made me feel not as welcomed as I do at other hotels. Customer Service could be better.

Pros: Near airport

Cons: Bathroom doors have frosted glass "windows" in them! Barely any privacy! Hotel super close to airport, but still took over 20 minutes to pick us up, for a less than 5 minute drive.

Pros: Cleanliness and friendly staff

Cons: No indoor pool or jacuzzi.

Pros: Location

Cons: Parking fee

Pros: Continental breakfast was awesome

Pros: The Staff is unbelievable. You will not find a more well trained anywhere.

Cons: Nothing

Pros: Nothing!!!

Cons: Customer Service and the room there were things like the bathroom sink that were not functioning right!Also they charge tremendous for parking I believe it should be part of the hotel stay!You shouldn't have to pay 20 dollars to park you vehicle!!!!!!!

Pros: Literally the worst hotel I have stayed at in my life. Doors started slamming at 5 am every 5 to 10 minutes until check out. Impossible to sleep. Top floor suite. What was Marriot thinking when building a hotel with these kind of acoustics?

Cons: /the room they gave me had a faulty sensor lock and I got locked out of my room with all my stuff inside.

Pros: Staff was great, nice, clean, comfortable.

Cons: Breakfast was ok, standard stuff

Pros: Soundprooof, new rooms. Very comfortable.

Cons: A minor glitch with the shuttle service, but the manager redeemed himself by offering us complementary grocery items from the hotel store.

Pros: aircon

Cons: room.

Pros: The room was clean, the staff was friendly, and value for the price was reasonable. Would definitely stay here again!

Cons: Price of parking. $15/night is a little steep.

Pros: Confortable beds and a great location.

Cons: Room was not as clean as I thought (it as no 9.0 cleanliness). The walls were not that clean and had stains. There was a stain on the wall near the light switch (looked like coffee or a blood stain) so that grossed me out. The toilet handle became loose.

Pros: Had a nice breakfast bar.

Cons: The ice machine did not work.

Pros: That it was clean, quiet with great service and staff, In addition it was very close to the airport.

Pros: Location near San Jose airport.

Cons: Less than average privacy in toilet & separate shower rooms because of sliding frosted glass doors.

Pros: The staff was exceptional and we really enjoyed the continental breakfast. Nice setup and variety. But mostly the way we're treated by the staff is what set this establishment apart.

Cons: The only area of opportunity for us was the restroom in our room. It smelt like urine :(

Pros: Clean rooms, accommodating staff, location cone miner to airport.

Pros: Friendly staff.. I even needed some batteries for a device and the front desk had some available! Super clean and cozy!

Cons: the room smelled of mildew and the beds were uncomfortable

Pros: clean, easy to find staff VERY helpful. very informational

Pros: Location to University and amenities. Quaint and clean

Cons: No

Pros: location and a real breakfast every morning.

Pros: the rooms were spacious, bed comfortable

Cons: parking was tight when it was busy

Pros: The staff were very friendly. The hotel lobby n dinning area was beautiful..

Cons: Na

Pros: Staff was very attentive and kept everything, including the breakfast area, very clean and organized .

Cons: There should be a holiday inn sign somewhere near the entrance from the parking lot. The main entry is facing the parking lot but there is not a holiday and sign on that side of the building. Even just a small little sign would be helpful.

Pros: It was clean. Desk staff were friendly and explained the snacks that were available even in the evening, for free, which included coffee, hot chocolate, juices, yogurt, granola bars, fruit, refrigerated egg/sausage McMuffins, boiled eggs, cheese sticks, individually wrapped sweet rolls. Grab and Go breakfast was offered in the morning, with freshly made items to go. The room had a refrigerator and microwave and a coffee machine, with coffee packets.

Cons: It would have been nice to have valet service with the luggage. One rolling luggage carrier was there, but more could have been used, if there was a group, etc.

Pros: People at front desk were all particularly courteous, very much appreciated that. And I asked for a top floor corner room and was given it.

Cons: Nothing

Pros: The breakfast was just okay - typical for a hotel breakfast. The location was nice because it was close to the airport

Cons: The bed was uncomfortable and very hard. The pillows were small and thin. The walls must have been very thin too because you could hear people talking and moving around upstairs or out in the hallway all night.

Pros: It WAS very clean inside. They didn't have a time limit for the "grab and go" breakfast (though we didn't have time to get anything because our tight deadline to return our rental car). The location was very close to the airport.

Cons: The parking lot was quite small and the street noise was pretty loud (which wasn't helped by the fact that the window was open--which we didn't discover until the morning).

Pros: It was nice

Pros: The grab n go breakfast

Cons: It was fairly loud next to the street there.

Pros: This hotel is a fine hotel that is decently located and is a step above most in this immediate area. But the thing I like the most is honestly the staff. They are the nicest, friendliest bunch of hotel employees I have encountered in a while.

Cons: I am not upset that my door didn¿t lock and my shower had only one setting, scalding hot, I wish it had mentioned on my check in. I felt bad enough saying something when asked on check out, but they knew and didn¿t tell me.

Pros: Location and staff!! I also appreciated they still have a grab and go, pretty extensive breakfast that is available all day long despite the pandemic.

Cons: Walls are pretty thin, I heard snoring all night

Pros: Staff was very helpful & friendly

Cons: No

Pros: How nice it was.

Cons: The only reason i gave it a 9 overall was the breakfast. There wasn't much to choose from.

Pros: The cleanliness of the place was nice. I like it that way because you have to have a nice,clean place to go and get some relaxation time. Above all,the staff was friendly and helpful with my needs.

Cons: When I booked the room, it was supposed to come with a DVD player. But when I got there, no DVD player was in the room nor was it available from the front desk. It was noted on your site that it was supposed to come with the room. I was Very upset.

Pros: Perfect spot for getting to the airport for an early flight. Very easy in and out and clean room with a good bed for a reasonable price.

Pros: Top (3) three reasons about this hotel. #1. Location #2. Privacy #3. Service

Cons: Only (1) one: Parking.

Pros: Hotel is really clean & comfortable. The staff are all exceptional and go extra mile to make sure their guest are taken care of. We would definitely recommend and or stay here again. So, Best Western Airport Plaza is our #1 recommendation, such a pleasure

Cons: No laundry room

Pros: The staff was very nice and welcoming even when checking in at 11:00 pm. The room was clean. I liked that there was a mini fridge and microwave in the room. Would have been nice for a longer stay.

Cons: You could hear a lot of street noise and is across from the gas station which had a lot of car and foot traffic.

Pros: Location to Santa Clara University. Breakfast was also good with great coffee. Very friendly staff.

This hotel has a ok breakfast decent clean rooms and comfortable beds

Cons: No price match

Pros: Clean and simple. Close to downtown San Jose.

Cons: The pillows were too small.

Pros: Price

Cons: The internet didn't work.

Pros: Close to airport. Great people. Great food.

Cons: Street side noisy and there are shutters not curtains. Light comes in. Fortunately, high fan drowns out cars and trucks stopping and going. I’m sure the backside is much quieter.

Pros: Clean, staff was great. Location is close to the airport, grocery store and Taco Bell.

Cons: Thermostat stuck on 68 and air conditioning would never kick on. Held a hair dryer to it for a minute and... still 68. Windows don't open far to boot.

Pros: There was absolutely no hot water. Water was tepid lukewarm-cool at best. Bed was nice and clean. Floor was clean. I did not complain...............

Cons: Taking a shower at 4am in the morning with no warm/hot water was not fun.

Pros: Basic, but clean. Had all the necessities. Presentable and acceptable.

Cons: Vending machine didn't work during my stay.

Pros: rooms were very clean and comforting

Cons: the parking

Pros: the price was good. it had a parking.

Cons: it was very noisy. we had a room at level 1 and we could hear any body going upstairs or even walking up there. there were other facility noises too.

Pros: Clean, updated, nice staff, easy to park, surprisingly quiet

Pros: The hotel staff refunded my money.

Cons: The beds had fleas and bed bugs, I got bites on my body.

Pros: The room was very nice, clean and comfortable. Staff was very polite and professional. Huge TVs in room!

Cons: Hotel service. Very poor integrity.

Pros: Comfy bed. Nice breakfast, wonderful staff!

Cons: Construction, although I understand the need

Pros: That the stations were clean and staff keep trays filled at breakfast, but the food was horrific.

Cons: Food

Pros: The room was wheelchair and disability accessible which was a nice touch. Our ground floor room also had its own enclosed patio area, also very nice for a privacy and getting fresh air. There’s also a strip mall area very close in the same parking lot with lots of food options.

Cons: The hallways were so long! The hotel was very spread out so reaching our room at the back of the property felt like a far walk. There were also obvious greasy hand prints on the back of our bed’s head board! One can only imagine how they got there!

Pros: Staff was great...very friendly.

Cons: Needs a better breakfast buffet. And the construction was annoying.

Pros: the pool, the robot. the shuttle service, cleanliness, restaurants next door m, patio door next to the pool!

Cons: location is a bit shoddy because it’s next to the airport but they had excellent security doors, etc.

Pros: nice room set up, cleanliness

Cons: the shower head. water pressure was too strong , it hurt to take a shower

Pros: it was cold

Cons: Hurry up with the construction and more vending machines in the building and not have to walk back to the front desk.

Pros: My room & the fact that my car was parked right where I can see it off of my balcony I love this room.

Cons: The breakfast but I know it's only temporarily do to remodeling or whatever but other then that I loved the staff nd location as well as my room everything was convenient for me thank you

Pros: The hotel was very nice and clean. It had all the needed essentials. Location was good too!

Cons: Nope!

Pros: Front office staff was great.

Cons: The breakfast was total cold . Even it was just the start of the day. Shared with staff also .

Pros: It's a Marriott property so you can be assured it's going to be a quality stay.

Cons: 4 day visit, room cleaning only only request butt I couldn't easily find a place to put the accumulated garbage.

Pros: This is an old building, I guess I was supposed to encounter some noise, but not this way it seemed like the building was going to fall apart. They did moved us to another room around 1:00¿in the morning.

Pros: Clean helpful free parking lot, great server

Cons: Nothings

Pros: I was very happy that the room had many amenities

Pros: I enjoyed how quiet it was and nobody intruded etc. Staff was very helpful.

Cons: Nothing at all.

Pros: Always clean. Always friendly. Draws good visitors here. 99% quiet almost everyday. Food and gas are super close in walking distance.

Cons: Limited access to some amenities due to COVID-19 (i.e. no pool, no gym, no lounge area. Not the hotel’s fault.

Pros: The staff is always accommodating. Always friendly. The facility is always clean, inside and out. I love that they have a robot that delivers to your room when you need anything.

Pros: Awesome

Cons: It was okay the towels were not there

Pros: Clean space, lobby & halls.

Cons: With the quarantine, no amenities, pool or b-fast.

Cons: One of the beds sheets had blood . yes blood on them.

Pros: I like that it has balconies and the fact that it’s close to the airport.

Cons: Other than the lightly rundown look it’s ok.

Pros: Nothings

Cons: Waited for one hour room to be cleaned. The location no security my vehicle was broken into couples. Years back. When I go to a hotel I do not like people following me staff when I went to my car in the morning The receptionist locked me out s

Pros: The beds are comfortable and the room was pretty clean compared to most! The breakfast was pretty good as well.

Cons: The security guard was no help and acted like it was an inconvenience to be asked a question. Get off your damn phone! And the stag could be a bit more personable.

Pros: Clean and quiet

Pros: Convenient.

Cons: I would have rated everything at excellent but my door was opened twice by housekeepers early in the morning without a knock or say and when I called front desk to notify them about the incidents there responde was simply oh no apology no nothing.

Pros: The hotel is in a great location

Cons: Rug had stains spider on a web on wall bed was not made right bathroom very small mold on shower wall

Cons: Rooms are quite small but clean.

Pros: The location was by the airport.

Cons: The layout was really strange. I never found the elevators and walked 3 flights of stairs each time I left and entered the room. The lobby was small and the staff not very friendly.

Pros: Staff ok and room clean, although bath tub could use some work, and door to room was hard to open going in and out, if a fire broke out I would not have been Able to open door if my husband wasn't with me. TV did not work well.

Pros: Like most people I want a clean room, comfy bed and staff that cares about their guests. This hotel had all of that. I also travel with a roku and some hotels make that a pain that do. This hotel had solid WiFi and the tv wasn’t mounted which made for an easy install/removal.

Cons: Nothing. The hotel was worth the money.

Pros: Nothing

Cons: Old and dirty carpets throughout dated

Pros: Close to the airport

Cons: At check in, we were told to drop by at front desk for to go breakfast bags when we check out, but in the morning, the front guy told me our name was not on the list and we can’t have them unless we wait for a while. Didn’t have time for th

Pros: palm trees around pool

Cons: no

Pros: Location, was great just don't get a ground floor room if you can help it.

Cons: Had a ground floor room and the people in the room above ours were passing the floor most of the night both nights. Sounded as if the ceiling was going to fall on top of us. I have never experienced this in a hotel before. Wasn't a very restful sleep.

Pros: The staff were professional, friendly and helpful

Cons: I was not able to upgrade my room to a double bed..

Pros: Bathroom was nice

Cons: Staff member who checked us in, I did not like her attitude. I requested a room with 2 beds, but she gave attitude and said they were all sold out. She was very rude!

Pros: free breakfast

Pros: Cleanliness of room, friendliness of staff.

Cons: Tardy pickup from airport by hotel shuttle.

Pros: The staff were friendly and welcoming. Updated and comfortable room. Great pillows!!

Cons: I might have missed them but it be great to have snacks and sodas available.

Pros: clean room; sub-par breakfast as all hotels are offering now due to COVID

Pros: it was clean and had security at night

Cons: nothing

Pros: easy check in, recently remodeled

Cons: Location results in homeless gathering in parking lot, can hear neighboring rooms real well, dirty room.

Pros: bed was fine more to complain about. Shutters do not cover all window. Breakfast to go bags gave us a rotten apple. will never stay again a best western plus? not sure.

Cons: Hotel had a group staying there that had curfew. security kept coming up wanting to see my key and asking me if I was part of this so called group. I seen three different men acting as hotel security. A bit strange the way the would approach.

Pros: Great room at a great price the best you will get in silicon valley

Cons: no

Pros: Rooms are spacious and comfortable. Good for short stay or passing through.

Cons: Roadside property, breakfast is simple. No pool

Pros: Rooms were extremely nice and clean.

Cons: location was extremely small and parking lot was under construction so parking was limited and tight

Pros: Good location, close to airport, good desk space (including an actually decent office chair) and comfy beds. Good for business travelers who do not need a lot of fluff.

Cons: Only complaint is that the plantation shutters, while pretty, do not keep much light out and have gaps. Would definitely like to see black-out blinds over the outside of the shutters, both for light control and privacy.

Cons: We were given a room that someone had not yet checked out of (by 9:00 PM!) 2nd room we were given was 2nd story. We needed 1st flat or for accessibility issues. The heater was NOT working under 60 degrees all night MISERABLE!

Pros: There was a fridge and a microwave, a couch, many pillows etc standard room nothing extraordinary

Cons: Remote did not work had to go change it, carpet was so filthy that when I walked barefoot for a few minutes my feet were black it's disgusting

Pros: Dried poop on toilet bowl from who knows when. Dirt everywhere. Uncomfortable pillows. TV did not work properly. Water bottle dispenser outside out of order for 4 days. It goes on an on.

Cons: Nothing

Pros: Very helpful staff Great location for the soccer, and right next to train station and buses. Airport short bus ride too. Opposite large university campus which has coupla takeaways and a small shop nearby

Cons: Not much choice locally for food/drink. No on site bar.

Pros: Comfy beds,clean ,fast wifi (20-27mb/sec)

Cons: Price

Pros: Gym, near to the university

Cons: the account deposit not yet recharged

Pros: free coffee all day free laundry

Cons: no breakfast

Feels like home

Pros: front desk staff is understanding and the stay is very comfortable

Cons: no the house keepers are sweet and kind and i think it should be a 3star hotel not a 2.5 star

Pros: location

Cons: dirty and outdated

Pros: It was clean

Cons: Broken drawer, outdated

Cons: Too much paperwork. Checking in the dogs too much paperwork. Cleaning deposit was a bit excessive compared to other hotels

Cons: Very very bad smell in the hotel all 3 days I was here

Pros: We were totally amazed about the whole experience didn't want to leave staff at front desk went above and beyond good customer service

Cons: The lending locker wasn't lendable but understand when people don't return things it ruins it for others

Pros: The services the room has such as kitchen living room etc

Cons: YES THE OLD WHITE TALL MAN I BELIEVE IS THE MANAGET IS CERTAINLY BYPASSING MY RIGHTS!! I have been here at this hotel for over 30 days and he is failing to give me an addiction notice prior to just kicking me out!!!

Pros: It was convenient for our needs.

Cons: Unfriendly staff, even rude. From office staff to maid service. Walking back to hotel room with huge armful of laundry, a maid with cart blocked the hallway, she saw me but clearly ignored me until she was ready to move out of the way for me to get by.

Pros: location, large room, full kitchen, attentive staff

Cons: n/a

Pros: Convenient location.

Pros: Staff was nice.

Cons: It can be loud between the trains, construction yard, and guests it will get loud.

Pros: Staff was great and room was clean

Cons: The a/c unit was super LOUD. it was hard to sleep because the room was warm and when the a/c would turn on it sounded like it was going to blow up. Needs to be repaired or updated.

Pros: Excelente

Cons: I don’t like face mask

Pros: Location to the airport was great!!

Cons: They didn't have the room we booked available. Staff was horrible at check in.

Pros: Clean and quiet. Great location. Very safe

Pros: Everything

Cons: None

Pros: The staff was excellent. The room was very nice with a very comfortable recliner and bed. Full kitchen was excellent.

Cons: I was going to stay long term on a work assignment for a few months and would of based on the staff, the room, the amenities. The problem was the TV and TV system were terrible. Terrible channel selection, no guide on the TV. Very old system.

Pros: Clean,friendly & comfortable

Pros: The staff were very nice.

Cons: They don’t tell you ahead of time that they require a $500 incidental deposit. THAT was Outlandish!!

Pros: great room configuration and kitchenette

Cons: electrical maintenance or equipment replacement needed. the refrigerator and heat pump were so loud you could not sleep. The location adjacent to a metro station provided constant loud train noise in the early morning.

Pros: It was clean.

Cons: They keep overcharging me. It's ridiculous.

Pros: The room was fantastic. the furnishings looked brand new, very clean and comfortable.

Cons: My reservation was for a non-smoking room but I was given a smoking room initially. The front desk fixed the problem quickly but it was still a mistake a guest shouldn’t have to deal with.

Pros: Clean and convenient.

Cons: Alarm set off at 2:00am. Not safe for staff that anyone can just walk in. Should have a security entrance set up for after hours check ins.

Pros: The room was clean and attractive, comfortable— the bed and pillows were very relaxing comfortable kind personel

Cons: Location surrounding environment

Pros: It is easy to get to and a very short walk to the Denny's next door. I reduced my stay from six days to four, and Booking.com assisted me in keeping the rate and refunding the difference.

Cons: The breakfast question - it was all sugar in a bag you pick up at the lobby counter - a Nature Valley granola bar, a blueberry muffin with sugar literally the heaviest ingredient, a green apple and a little carton of orange juice from concentrate. There was also coffee or tea available. There was gum or something similar stuck on the carpet in my room. Parking was challenging due to the pillars and close spacing.

Pros: Not offering breakfast

Cons: The was a single bed when ai asked for 2 Queen beds no Refrigerator the bathroom door broke I got stuck in bathroom until my Son came it was a mess

Pros: great central location- very clean- lots of interesting restaurants close by - friendly staff - very quiet - onsite parking in a secure area

Cons: they ran out of breakfast bags two days in a row refrigerator was struggling several loose outlets and the hair dryer didn’t work

Pros: FALSE ADVERTISMENT!! place claims to charge a 100$ deposit per room on a credit card. when I arrived after an extremely long day the first words of the girl behind the desk was, "You know theres a 250$ deposit." I told her on booking . com it says 100$, that's what i made a reservation for. She told me they never updated the change and when asked why so high she said she doesn't kno why, her manager just randomly decided to change it. considering the location, (place is infested with homeless), declined the 250$ deposit, went a few miles away where there were no homrless and a 50$ deposit. i wanted to give them a try, first time customer, and now I know to steer clear.

Cons: never even got a room, they tricked me. oh ya, comfort suites, i think not. Not a suite in the building. maybe they need to go to a real hotel, and ask to view a suite, and re-evaluate the name of their establishment, because I'm sorry, a couch at one end of the room does NOT make it a suite. more FALSE AFVERTISMENT!! BEWARE!!! NO SUITES, 250$ HIDDEN DEPOSIT!!

Pros: The location was in the middle of alot of restaurants and the establishment.

Cons: The pictures make it seem like the facility is nice and clean and updated. There was a homeless man walking throughout the small very tight parking lot claiming to be security.. when I informed the front desk, he had no words and had a look on his face that indicated he didn't care at all. The breakfast was in a bag. We didn't eat the breakfast. The website did not mention they still do bag lunches.

Pros: The staff is nice. Rooms have plenty of space. Beds are comfortable. Place is pretty clean.

Cons: The breakfast is a grab and go. So not hot breakfast. Please stop telling people its a hot breakfast. It depends on what you get some people could have nut allergies. Need to find something for those also..

Pros: The room was clean and the bed was really comfortable.

Cons: The carpet in the hallways were very filthy. The parking garage was dirty. Also there was only one washcloth in my room when I arrived. I was told there would be breakfast during my stay but not true. It was very noisy. I definitely would not stay again.

Pros: The price.

Cons: Not sure if it was Covid related, but housekeeping never cleaned my room. Also, I was only given one face cloth, one wash other and one bath towel. Had to go down to the front desk everyday of my stay (4 days) to have my key reset.

Pros: Friendly and very accommodating staff. Location was perfect for airport access. Shuttles were timely.

Pros: Up on entering my room, I noticed that it smelled very fresh and clean. I was pleasantly surprised.

Cons: Due to COVID-19, No breakfast was served.

Pros: Good location, staff is accommodating and friendly

Cons: The parking area and hallways are filthy, although the room was clean. Advertised breakfast, but did not state that this was not offered. Had to ask - was handed a cold bagged "breakfast", which was basically a snack.

Pros: Nothing really

Cons: I did not like the location it didn¿t look safe, the room itself, the ac was not working at all, the couch in the room was full of dog hair, the tub wouldn¿t work to take a bath because it was missing a plug piece, and the WiFi did not work very wel

Pros: The room was nice and clean. I liked that it had a sofa bed in the room , that my son slept on.

Cons: Well at night lots of weird people walking around and there was a physical altercation in the underground parking lot early in the morning. Where a woman tried to run over I guess her boyfriend with her car. Which was scary.

Pros: Polite and professional staff

Cons: Nope

Pros: Everything was nice. 2nd time i was there. But I do miss the breakfast behind the covid

Cons: Yes I no there is a no smoking rule. But I have arthritis so bad and also nerve damage in my legs. I smoked a half of joint of Mary Jane. And ended up losing my $200 deposit. .it was late at nite and took a couple of tokes by the windowsill. And lost 200

Pros: Front desk customer services

Cons: No.

Pros: Staff was delightful and helpful. Very clean and safe place to stay. All was great just could have enjoyed more channels to watch on tv

Cons: I don’t necessarily like that area but once in hotel I forgot the area I was in. The hotel and staff are awsome!

Pros: Sheets Were very soft, bed comfortable- kids slept well. Adults did not. Lots of Concerning noises all night.

Cons: Check in took 45+ min, unsavory people in the hall and lobby. Parking garage, lobby, hallways smell of marijuana & cig. smoke. Not family friendly. Inexpensive. Sirens and giggling throughout the night. Kids witnessed arrest at the adjoining Denny's.

Pros: Location

Pros: location to the airport and the free shuttle to the airport

Cons: on checking in the person gave me the impression that he was going to charge my credit card twice. However it was corrected. Plus the room he gave us wasn't made up and was messy.

Cons: The hotel representative was not at the hotel front desk for our check-in. We had to wait over a half hour before he showed up so that we could actually check into our room.

Pros: Staffs were so friendly and the amenities were what we needed.

Cons: The ironing board could be replaced and the scrambled eggs could be less stiff.

Pros: Not very far from downtown

Cons: Gave us wrong room

Cons: We stayed 4 nights and our room did not get ANY room service for any of those nights. We had to go get fresh towels, etc daily. Decent hotel but had some very serious staffing issues.

Pros: Sofa and bed

Cons: Tv remote was not available

Pros: Would not recommend staying at

Cons: Very unsafe area. Even the employee at the front desk was nervous about people leaving their car there. “Crazy stuff” happens here on the weekends this is what he told me and then he showed me pics of cars with their windows smashed.

Pros: They ran out of eggs & sausage early and didn't put any more out. Lazy staff member. The person at the check in desk was very polite. Room was very clean. The bed was fine.

Pros: Breakfast

Cons: Blood on sheets when i entered my room and they gave me a hard time about changing them, they also had no soap in the bathroom abs told me to use shampoo. Also the people in room next to us we're so loud and playing music u til 4am.

Pros: There was hot water. Left another hotel because they didnt have hot water. Friendly check in and out. Right next door to Dennys.

Cons: For price no fridge or microwave.

Pros: Nothing

Cons: They told me i was perminately banned from the property.

Pros: Room was nice

Cons: Bathtub was rusty

Pros: Location

Cons: Noise late at night

Pros: The price.

Cons: Anytime the heating and cooling equal was on it made the whole rm vibrate. The room was facing US 101 constant noise from oncoming traffic. Other than that it was ok

Pros: Location

Cons: It was unusual, but there was a major police event that made it awkward and nervous for me. Best guess Human Trafficking, but I do not know for sure.

Pros: Unlike our room, the lobby smelled really good and clean and the front desk staff we talked to were nice. They cleaned the room when we asked them to.

Cons: Non-smoking room smelled like smoke. All sheets either stained or with cigarette burns. Some towels have stain and hair. Very dusty furniture including rack where they put towels. Sides of the bed have trash from previous guests. Needs better cleaning.

Pros: Everything

Pros: price and location

Cons: no breakfast

Pros: location

Cons: no breakfast

Pros: Location

Cons: No shampoo or conditioner. No iron or hair dryer. Not acceptable.

Pros: Only stayed one night for layover unti flight out of San Jose..very basic rooms but was clean and comfortable. Denny's right next door so was able to have dinner..night clerk very helpful

Cons: I didn't experience anything negative

Pros: Very clean and spacious

Cons: No fridge

Pros: Location

Cons: Lots of traffic

Pros: Cheap, location close to Menlo Park.

Cons: Toilet tank kept running all night. Light outside of window illuminates inside the room at night. No wake up call even though I requested one.

Pros: Nothing

Cons: The staff is rude my room was dirty there was a flood of water in my room from the rain the sheets look dingy the table wasn't cleaned the TV wasn't working, and I was charged when I was told that I would not be charged until I arrive at my hotel

Pros: Awesome new management staff

Cons: No

Pros: It was clean! and very convenient to the airport

Cons: didn't seem to be many amenities and the towels were small.

Pros: clean rooms. Nice staff. good location.

Cons: none

Pros: Location and price ($---for 1 night)

Cons: I reserved a room for 2 adults + 2 kids. when I checked in, it had a single bed, it was a problem. They offered me blankets and pillows for the floor. Ended up driving around and spent $--- for the only other available room in the area at midnight. Ugh

Pros: Nice staff

Cons: Noisy Hassle of $2.99 Internet. Just do it for free we don't have to use the iPhone for Internet stuff

Pros: Room was clean, common areas were not.

Cons: Noise from rooms above kept us awake.

I’m a pretty easy traveler, my expectations aren’t too high. And I never leave reviews. But this place has to be one of the most rundown places I’ve stayed. WAY TOO MANY THINGS to list that were wrong. And I didn’t feel safe in that area, parking lot, or hotel.

Pros: easy access to the freeways. Nice central location

Pros: location

Cons: not a professional hotel, mainly for long term renters; staff couldn’t find my reservation and payment; assigned a out-of-service room first then moved to another

Pros: Front desk was really professional and kind, they deserve a better work environment. First time I¿ve ever seen cops in a hotel lobby - seems like the staff puts up with a lot of drama. God bless them.

Cons: Overall, this hotel is probably one of the worst places I¿ve stayed in all of my travels. I¿m not exaggerating, someone please tell the company that this location needs a complete overhaul. I would be embarrassed if this was in my portfolio of busin

Cons: cockroaches in bed and room

Pros: The management and staff are unable to do their jobs. Too young to comprehend customer service fire these kids.get age appropriate managers who can be adults

Pros: Everything is nice ¿location, cleanliness, safety¿I will continue to stay here.

Cons: The staff overall are friendly and helpful¿except one or two front desk girls¿l

Pros: Location was good and staff were nice.

Cons: Was given a room not even cleaned. Although we were given an upgrade, we did have to pack everything up again (mostly fridge stuff) and move to the new room.

Pros: The location is great with secured parking lot.

Cons: There are damages on walls that degrade the appearance of the room.

Pros: The staff was very nice and friendly.

Cons: I did not know about the $25 plus tax a day for a pet..You think for $25 a day they could clean the piss stains up on the hallways..

Pros: It was awful

Cons: Staff and room

Pros: Nothing. When I arrived I was charged again and a different price.

Cons: Everything. The room was disgusting, small, dingy, unclean, broken, old, and incredibly aged. It was not the room I asked or paid for. The sink, toilet, and shower were broken, needed repair, or just ineffective. The staff was absent nor anything.

Pros: Leaving

Cons: Drab, very old, and the bathroom sink wouldn¿t drain. Minimal amenities, no cups, or coffee. I¿ll avoid this chain (extended stay America) in the future.

Pros: Staff was very helpful

Pros: Nothing

Cons: Expensive with no amenities, no dishes or pots and pans, they did not even offer.

Pros: The staff were very friendly and the cleanliness of the rooms.

Cons: Don¿t care much for the breakfast you provided but I understand is because of Covid

Pros: It was very cunning and secure

Cons: You know everything

Pros: Location

Cons: I was put in a room that should have been put on maintince. My bathroom was turn apart with the toilet taken apart. U was put in another room I had to wait 45 minutes to get towels for my new room.

Pros: Nothing

Cons: There where people roaming the hallways knocking on people¿s doors. The security gate was broken. No breakfast , not even grab and go. We paid more money to upgrade to a room that was suppose to be better then the one the day before and was not up to p

Pros: Horrible

Pros: It was clean and attendant was professional.

Cons: Someone's car was broken into and the heater didn't work. There was a thin blanket on the bed, not enough to stay warm. Had to put on my street clothes around 3:00 am. Walked outside and saw police gathering information from someone about the car.

Pros: Nothing

Cons: The staff was incredibly rude and unaccommodating. The rooms were not in working order, broken air conditioner and dirty. There was a sturdy sock under my bed and food left in the cabinet. They double charged me twice and didn't even rectify it. Eww

Pros: The location was nice and safe with gated entry Staff  was very courteous and helpful The room was spacious and clean

Cons: The gated entrance was a bit confusing at first so we drove around to find our way in before calling to get instructions. The room (313) was a little dated with a slight scent of nicotine & a cigarette burnt mark on the bathroom sink.

Pros: Location

Cons: It was fine

Pros: Dog park was nice. Appreciated the provided bags given my hotel.

Cons: Constant police calls, staff was unhelpful at times. Also some of the guest appeared to have COVID which for those negative from the virus I feel would make it unsafe.

Cons: poor housekeeping. I dropped my phone next to bed and noticed someone's sock and empty soda underneath. Had to plug coffee maker in bathroom because plugs in living area out-of-order. Bad neighborhood. Some of staff exhibit lack of professionalism.

Cons: The location

Pros: The location.

Cons: The bed was uncomfortable and the sunk was easily clogged. U stayed at this brand hotel before un s different city and had a much better experience. The parking was interesting

Pros: The staff and the kitchen

Cons: No

Pros: This extended stay is the best one to stay at. Staff great, rooms great, location great, and price is great! Anything I need is taken care of in a timely manner. I will keep staying here. I will tell all my friends to st the. I like that there is gate

Pros: Yes it was clean

Pros: I love e everything about this hotel. Price, location,and staff. Everyone in the staff is on the same page. I never have to ask twice for anything. I also like that that it's gated. And the laundry room is a plus. I will keep returning here. Great place

Pros: kitchen

Cons: old and all kinds of people seems like were living in cars there,screens off hotel windows and guests using open window no screen as entryway to their rooms. bad look and surely not respectable to the hotel or other guests. parking lot dirty linens old

Pros: Clean room and bathroom

Cons: Front desk clerk was unprofessional and rude. Security guard was very nice and patient

Pros: nice amenities and spacious. Affordable

Cons: Rude staff, not at front desk twice. Surprised I could barely open window. Hallway was noisy into middle of late night, probably extra visitors and no security in sight.

Pros: The amazing staff, the best.

Cons: No.

Pros: The room and the amazing staff!

Cons: NEGATIVE.

Pros: Looks nice outside but inside could use some work

Cons: No

Pros: Location and price

Cons: Noisy and smelly...

Pros: Cleanliness

Cons: Shower wasnt working properly. Remote didnt synchronize with the cable kinda difficult. Their free wifi is too weak and slow. Their free breakfast should be advertized as a continental breakfast. And breakfast over too early 930am. Rip off

Breakfast included ...but just coffee & muffin to go. There is no place to dine at all. Bathroom lock not working. Main room door cannot lock. Finally on my 3rd day the bathroom light is not working. Maintenance is not available after 5pm & we need to manage it with our phone flash light. Its a total mess.......

Pros: Rooms were nice

Cons: Yes. I got billed twice. One online then when I checked in. Dixdnt realize until I just check my banking statement

The outside is attractive but it stops there. On our visit the inside was dingy, the neighborhood did not appear to be the safest and the parking lot had car alarms going off all night. The room was way below average with half the light not working, the TV took forever to come on, the hallways are narrow and dingy poorly lite, one of the elevators had a door that opened so slowly I was never sure it would fully open. The breakfast, 'grab and go' was a cup of coffee, a breakfast bar, and a muffin. The room for breakfast was crowed with three people in it. We stayed one night as it was close to the airport and we were flying out early the next morning. I would try a different hotel next time. We have stayed at this brand before without issues.

Staff was awful just don’t go here trust me spend the extra money and go somewhere nice

Pros: Cleanliness

Cons: The program on the cable channels indicated by the cable guide weren't the the programs on the channels.

Pros: Nothing

Cons: Outdated

Pros: close to airport

Cons: The AC was directly over the bed blowing on you and made us sick !!

Cons: The room had a lot of flaws and was dirty. The location was not in the best neighborhood. It was just my mom and I traveling together.

Pros: Quite hotel even on a Saturday night. Everything in the room was clean and worked. Definitely will stay here again. I didn't have breakfast so no review.

Cons: Maybe just an update especially in the hallways showing it's age and ware and tear. But still a great place to stay.

Pros: The granola bars available at breakfast.

Cons: There was a hair in the bathtub, the bathroom fan was loud, the elevator smelled like pot, but the worst part was the bed. The box spring was torn and falling apart. When I lifted the sheet, the mattress had the telltale blood trail marks of bedbugs.

Pros: Good location close to airport.

Cons: They advertised as having breakfast but it was only coffee, packaged muffins, and granola bars. That was disappointing. No cereal, fruit, toast, juice, etc. Did not expect a full breakfast but this was not even a continental breakfast.

Pros: Staff was nice, convenient location.

Cons: The bed was very uncomfortable, but to be expected.

Pros: We could bring our dog

Cons: I know it was for security but having to go through the front lobby when there was a door across from the room you could exit sucked. Had to go all the way around to get back in.

Pros: Nothing

Cons: There were many things that we did not like. The staff acted as if we were an inconvenience to them. There was only one small garebage can in the room and it was in the bathroom. Again there were so many things BAD about it and no real good.

Pros: I liked the kitchenette and the refrigerator. The bathroom was also a highlight.

Cons: I quickly came to the conclusion that surfaces were wiped with water and a rag. The mattress was exposed showing multiple stains & sheets smelled more like carpet than linen. A/C worked intermittently and made loud buzzer-type sounds.

Pros: Nothing

Cons: Found Cock roach in the bath room. Also room has no soap or supplies with out asking for them, then you have to go to the desk to get them.

Cons: Killed 3 cockroaches each night, not pleasant . There might have been many more looking around, we certainly did not go looking for them

Pros: Clean enough and close to the airport.

Cons: The bathroom had a number of problems: - shower diverter not really working - water would only get lukewarm - sink diverter was broken - bathroom door wouldn't stay open No airport shuttle and hard to get inside the compound.

Pros: Location

Cons: I had to wait from 1pm until 4:30pm in the lobby for my room to be ready. About 7 other people arrived around 3 and also had to wait/sleep in the lobby until rooms were available. Also I travel for business so I need a receipt to turn in. It's been 9 days, several emails later and still no receipt. Good price for the location but not worth the hassle.

Pros: The beds are comfortable and the room relatively quiet. I appreciate there are places to dine especially after a long car drive.

Cons: There are not enough outlets for plugging in phones, iPads, and watches. The room, especially the bathroom, are worn looking. Just a personal pet peeve but I hate toilets (like those at DoubleTree) that flush from the top of the tank especially when the toilet seat cover obstructs the flush button.

Pros: bed & pillows comfortable

Cons: bathroom & Carpets need to be replaced / rehabbed; 1 staff member unresponsive see below

Cons: Dirty, hotel without body lotion, spiders came out. worst hotel

Pros: Lobby

Cons: Everything, especially the parking. It was bad

Cons: The front desk was overwhelmed and could not assist everyone in a timely manner. I wanted a King bed and received two doubles. The A/C only worked when it wanted to. My only request was extra pillows and I didn't get them. I was charged $30.00 dollar for SELF-parking after I made the reservation, and the parking was so bad and far, I should not have been charged anything.

Pros: large rooms

Cons: my room was really dirty. 2 of the pillows were dirty, the body wash had red gunk come out, there were disgusting splashes on the lamp, wall, and credenza, and black mold coming out of the caulking that tried to cover it up around the tub.

Pros: Well I wouldn¿t go there again they charge for whatever they can. Such as we had long drive we just want to go and take a nap but they said if you are early pay $50 and need a refrigerator Microwave $10 dollars each expensive breakfast parking.$30

Cons: Well I wouldn¿t go there again they charge for whatever they can. Such as we had long drive we just want to go and take a nap but they said if you are early pay $50 and need a refrigerator Microwave $10 dollars each expensive breakfast parking.$30

Pros: The size of the room, glad there was a separate mirror station outside the bathroom to get ready as well as a mirrored closet door. Ladies love mirrors. The lounge area is very classy and very inviting. Staff was very accommodating.

Cons: Absolutely nothing!

Pros: The room was lovely and spacious. The bathroom, however was a disappointment. The shower head had no control which way it went and the handle was broken. The bathroom needed a lot of work done on it.

Cons: See above. The hotel was huge and for someone who needed a wheelchair, it was a lot of walking to get to our room. It would be nice if the handicap rooms were near the front desk and the doors to come and go. In spite of it all, I would stay again.

Pros: We had water flood in our room and we where unable to use the toilet or shower and just hearing the water come down from the light fixture was scary . I would like some kind of money back I don¿t think it was right that we could use the facility. I

Cons: We are saddened that we have not gotten a call back about what they plan on doing with this situation . It¿s like it was just not important enough for them not to call us back .

The hotel staff were friendly and helpful. However, the room was very dirty. It was clear that the bathroom door had not been cleaned around the handle. The tops of the door trim and mirrors were covered with dust, and under the bed it looked like it had never been vacuumed -- layers of dust. If a person is allergic to dust, I'd recommend to not stay here.

Cons: Didn't like paying $30 for parking when I was in handicapped parking

Pros: The lobby was fully renovated and the staff was very nice.

Cons: The lobby is the best part of this place. This hotel is beyond dated. It literally looks and SMELLS like an old casino. Everything is old, dingy, dusty. I literally paid to sleep elsewhere because it gave me the creeps. $30 for parking too.

Pros: Rooms are spacious n big

Cons: Customer service was suck. Reservations were made by the time we got there no Reservations show. We had to search so many ways to find it.

Pros: Location and cleanliness

Cons: 1. The Hotel charges for refrigerator, microwave and parking. 2. Hotel staff never answered the calls for house keeping.

Even though the reservation included free WiFi they would not provide it until I finally reached Paula at the front desk, thank you Paula. Room also did not have a TV remote. Again the staff brought one and was helpful but the hotel itself was a little dumpy and the company was nickle and diming me here and there for common basics that are normally included.

Pros: location

Cons: $30.00 overnight parking fee was not properly mentioned at time of booking. would not have booked this hotel had I known.

Pros: leaving

Cons: don't recommend it

Cons: the hotel staff texted to ask how they could make my stay "a 10." when i suggested a remedy to the fact that there was no free internet in the room, they proceeded to quote their policies and not only failed to be helpful, but ended up wasting my time.

Cons: things I didn¿t like about this hotel, can¿t believe they charge $35 dollars for parking. Been to many hotels and never had pay parking! They said they didn¿t had free wifi even tho on reservation it said they did. No free breakfast either. Disap

Cons: Internet was not provided with room, unlike all other Hilton hotels. Suggest management at this Doubletree hotel allow complementary internet access like all other Hilton hotels. I travel 15 times a year, 1st time I encountered this.

Pros: Location

Cons: NA

Pros: Large Hotel. Gym and swimming pool are open

Cons: Stale Free Cookie. Couldn't check in till 4PM on a Friday afternoon. Room has few if any amenities. No coffee/tea maker and no hand soap ! Hotel had very few guests

Pros: Very clean and great staff

Cons: No

Pros: Shuttle to airport and ability to long term park on site.

Cons: Everything is an add on here. Parking? $30/night, Internet (even a Hilton honors member) not free, After I parked for the night using Way, I find there is no in and out privileges. If you¿re looking for Spirit Airlines in hotels, this is it.

Pros: Great location, service

Pros: nothing

Cons: $30 for parking seems high We had no hot water in the morning. the hotel seamed old and dated. Ice machines were broken. the diner was overpriced and not very good

Pros: Spacious

Cons: Not clean to my expectations (carpet, tub, hallway...

Pros: The hot tub was really nice

Cons: There was no microwave available for use and wanted to charge $20 rental charge. Parking is $30 a night. Room is very outdated and smells musty.

Pros: Ac worked really well

Cons: Bathtub still had hair in it so it wasn¿t clean. And parking was $30

Pros: The staff were super friendly and great!

Cons: A bit of a musty old cigarette smell to the room.

Pros: The lobby

Cons: The hotel is really out dated and smells really bad. The lobby is very pretty but the rooms are really bad and you have to pay for parking

Pros: appreciated the early check in without a charge

Cons: wife asked for a couple cookies, and was told to purchase more

Pros: no luggage carts. - room had dirty mask behing night stand - tied up $75 in my credit card - booked me in the room way away from front desk and wanted to charge me $25 for closer room - no hot water

Pros: Clean, with friendly staff.

Cons: Nothing special. More like a 3.5 star.

Pros: None

Cons: The parking fee is very expensive $30 per night, was not disclosed up front when booking the hotel

Pros: all the open bars, food, lounge and sushi. My friends stayed at the Hilton and everything was already shut down. So, it was nice to be able to wake and up and eat breakfast at the hotel or come in from a long day and have food available. The lobby is nice

Cons: paying $30 to park and then not having anywhere to park. We were there with sports games and didn't get back to hotel until after 11pm each nite and then to not be able to find parking is the WORST!! Tired kids, tired mama and NO PARKING!

Pros: The location was great.

Cons: The Front desk person upon checking in was rude. The hotel wasn't clean. The cost for parking was to expensive. The room we reserved was not the room we received. I was informed by the Front Desk Clerk we had to pay for clean towels and room cleaned.

Pros: The proximity to the San Jose airport is great. It's only about 5 minutes away door to door. The staff members were all super friendly and they gave my kids some free cookies.

Cons: Water spots on the ceiling, rattling A/C unit, shower fixtures not functioning properly. The bed had a pretty serious gangster lean to it and wasn't comfortable at all. Cleanliness was lacking, found previous residents peanuts and trash on the floor.

Pros: Absolutely nothing¿. the hotel is not worth staying at. the corridors of the hotel are full of garbage and in 3 days that I was there nobody cleaned them ... the rooms do not have basic amenities (refrigerator at least or microwave).

Cons: I did not like anything at all because it is a dirty hotel ... the rooms are old with a bad smell! They charge parking $ 30 per day (which seems an abuse to me) I paid $ 35 for 1 breakfast which was very pathetic and I even lost my appetite .

Cons: Elevators are far from lobby

Pros: The swimming pool area.

Cons: Yes they charged me 28.00$ dollars for parking, and that was unexpected! I was not very happy with that, because I¿ve stayed at way better, new models and Air B&Bs way cheaper and more modern. So I won¿t be doing that hotel ever again.

Pros: Staff were friendly. Location is fantastic. The shuttle service to the airport is a great amenity.

Pros: Needs updating. Parking charge and early check in charge were too much

Pros: This hotel was awful. Genesis 1:1 should say ¿In the beginning God created the heaven and the earth and the Doubletree by Hilton San Jose¿ because that¿s how old it is. Carpets filthy throughout. Furniture filthy and I was in the executive suite

Cons: This hotel was awful. Genesis 1:1 should say ¿In the beginning God created the heaven and the earth and the Doubletree by Hilton San Jose¿ because that¿s how old it is. Carpets filthy throughout. Furniture filthy and I was in the executive suite

Cons: Shuttle driver informing me that flight crew had priority over me and showing me his hand to ¿heal¿ me! Very Rude! So much for being a Hilton Reward member.

Pros: Nothing

Cons: The tv did not have dodger game . You had to pay for internet . The ac was not cold and it was 95 degrees outside . You also had to pay $28 per day for parking

Pros: Great location due to the airport.

Cons: Yes. The parking. One can park and shuttle to the airport for $8.85 a night. But, staying in the hotel cost me $28. Turns out I could have returned my rental car the night before and not paid for parking. I won't make that mistake again or not.

Pros: nothing this was my first time and my last time on this double tree company,

Cons: no fridge,no microwave,noise, the elevator smell to marijuana, there is communication between staff members and guest, the alarm when of at midnight we were told to evacuate the otel, and we were not told when was safe to go back to our rooms, 28parki

Cons: The headboard literally fell off the wall. Couldn’t get the temperature low enough to sleep comfortably. Called front desk to have the engineer come to fix thermostat but never came.

Pros: By airPort

Cons: They did not clean room before my arrival the room had chips/snacks in the drawer along with old pizza in microwave, I have it on video camera. For them to be a upscale hotel I consider that poor service.

Cons: Very old room no microwave bathroom was not up to date wouldn’t recommend

Pros: Convenient location.

Cons: $28 Self Parking is expensive ... for which I was over-charged. I have contacted the hotel directly re: an adjustment, but have not heard from anyone.

Pros: Clean, good location.

Cons: I had no hot water the night I checked in or the morning I checked out. When I told the staff, they were not helpful and said "You have already paid, so we can't do anything."

Pros: Bedding was very comfortable and the property is beautiful.

Cons: The airport shuttles only hold 9 passengers and when we needed the 4:30 a.m. ride and there were 24 people standing there and only one shuttle, we decided that Lyft was our only option. Otherwise the shuttle is prompt and appreciated. The pillows are extremely soft and a firmer option would have been nice, but we made due.

Pros: The hotel was nice and clean with a friendly staff. I enjoyed the space in the room and it's cleanliness. The hotel also offered other services such as a lounge, dinning and UPS.

Cons: The fact that there was a parking fee and not enough parking availability.

Pros: The bed and the pillows were so comfortable. Room was big.

Cons: N/A

Pros: The hotel is very conveniently located near the airport and was clean, with an older vibe. Our maid service was good. An event I wanted to attend was being held at the hotel and the facilities were great for hosting it. The business area adjacent to the lobby was very helpful with three computers. It was easy to research places of interest, purchase tickets for area attractions and print them out on the attached printer, which was free to use. A nicely maintained pool and hot tub had liberal hours of use and a nice assortment of tables with chairs, umbrellas and sunbathing lounge chairs surrounding them. The pool towel shelves were always stocked. Free shuttle service brought us to and from the airport with minimal waiting. I would stay here again due to the convenience to airport and ease in attending events. The staff was very friendly and texted me several times during our 5-night stay to see if we needed anything. They happily provided warm cookies (very yummy!) upon request! The breakfast buffet at Sprigs was very good ($21.00 per person and not included in the room rate). We grabbed a turkey sandwich with basil pesto at the coffee bar for lunch one day and it was good. ($7.50) The bar in the lobby of the hotel has limited food service but we found it adequate for our off-hours needs ($17 bar burger, $13 Caesar Salad ($4 additional to add chicken) and the food was very good. Spencer's, the fine dining location with entrees starting in the $22+ range), was not open on Sunday. (See my comments on restaurant availability in other column.)

Cons: We wanted cold water bottles for our daily excursions and our room didn't have a refrigerator. We've not stayed in a DoubleTree hotel without a fridge in our room before this, so we never thought to ask when we booked. There was no microwave, either. A coffee pot was the only room amenity. We were told that only floors 9 and 10 had refrigerators and microwaves but we could add both to our room for DAILY $30 and $10 charges, respectively. We thought that was ridiculous when other hotels, in and out of the Hilton brand, include them in the quoted room rates. I guess the hotel wants guests to pay $2.50 (and up) per small, cold water bottle instead, if room not "upgraded" to 9th or 10th floor. Sprigs, the casual breakfast dining room, should not close at 11:00 AM and should be open for lunch. The coffee/snack bar has a very limited food menu and it closes at 2:00 PM. Since the hotel is in a business district, options for nearby, walking distance eating are limited, especially for dinner; almost all are completely closed on weekends. Spencer's is a formal, on-site restaurant with higher priced entrees. Room service meals are available, but not our traveling style when we want to see sights. The bar in the lobby had good food but the service was slow.

Pros: Staff

Cons: Everything but staff.

Cons: I told the hotel to make my stay private. So i could not be found as a registered guest. They failed to do so and i was harrassed by a crazy ex wife since staff transferred her call to my room.

the hotel is OK I was one night

Pros: It had fresh cookies amen to that.

Cons: Floors in hotel looked old and gross

Pros: Great bar with food

Cons: AC unit did not have working auto for fan

Pros: room size

Cons: old decor poor food choices old shower old amenities unclean pool

Cons: They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.

Pros: Restaurants in hotel close to airport

Cons: Rooms were outdated

Pros: The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice.

Cons: The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.

Pros: Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport.

Cons: Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.

Cons: I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.

Cons: Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.

Pros: Very friendly staff. Nice breakfast.

Cons: The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.

Pros: Rooms are spacious and clean.

Cons: You have to pay for almost everything else; internet, parking, breakfast.

Pros: never again in my life will I rent this place it stinks of dirt dirty dirty it's disgusting and very bad service the people at the counter very rude Bad place

Cons: This place looks like an abandoned hotel, all dripping, the parents, beds, chairs, disgusting to the maximum.

Pros: NOTHING

Cons: Rented a non smoking room but the room had a strong cigarette odor, room was changed but smelled the same, I requested a refund and got out of there. It looks like a homeless shelter. Carpet on the hallway was very dirty.

Pros: Nothing

Cons: Philipino lady last nite very rude. She made me leave.. I think OSHA needs to pay them a visit. Or get new management.. very un professional. I stay there all the time. Time to look for another motel.

For the most part the staff was very pleasant and helpful and awesome but the rooms were absolutely disgusting there were cockroaches climbing down the Walls my room legitimately did not look as if it had been cleaned before they checked me in and there was not a frigerator or microwave or free Wi-Fi as its promised online

Pros: The location only

Cons: The lone staff that was present when I checked in, very disrespectful, I was in my room for four nights without light, even after I reported to the receptionist who checked he did care

Pros: Location

Cons: Roaches,holes in the walls,the refrigerator didn't work,it was not an overall clean place, and the staff at the desk we're not friendly.

Pros: Nothing

Cons: This hotel is in a very bad neighborhood. People are doing drugs in the parking lot. I did not feel safe at this location. This place should be destroyed condemned and forsaken!

Pros: They accept pets

Pros: Checking out.

Cons: This was the most horrible stay anywhere I've been. I knew it was cheap and wasn't expecting much , but the front desk clerk was rude and had the worst attitude. Him and the security guard were watching the football game in their phones whole time.

Pros: They didnt charge a deposit

Cons: No hot water. Should have tankless water heaters installed by now. People talking outside during quiet hours 10pm-6am. Tell how the rooms get clean and how to get clean towels. At time of check in.

Pros: Location and the privacy

Cons: The first room and building we were given had ROACHES, when the staff refused to refund our money after only being there for not even an hour or two, saying that there are people that check in and leave after only using the room for a few minutes.

Pros: I liked nothing about it.

Cons: Yes, my entire experience due to poor condition.

Pros: Pet stays free of charge

Cons: Pillows were flat, no basic soap, shampoo or hair dryer, no extra sheets for cold weather, no free wifi, have to pay per person. Not worth the price.

Cons: Dead bugs in room, holes in wall, sticky floor Undercover cops arrested someone outside my room and were there for about 1 hour

Cons: Old television, need upgrades and old microwave

Pros: Very rude staff

Cons: Unrespectfull staff

The sheets were not changed on the other bed, there were hairs & some dirt on it. Only one outlet was working in the room. The bath tub was clogged. The towels were stained. 🤷🏻‍♂️

Pros: Nothing

Cons: The actual advertising is misleading. The room standards isn¿t expected.

Pros: Affordable

Cons: Not enough blankets in the room or towels but you get what you pay for

Pros: It was quick to check in, had a pool, we were close to a lot of stores, and they were decently priced

Cons: They were kinda dirty locked the parking lot, the police were there several times in the one night we stayed. Internet was not free.

Pros: Location

Cons: No regular TV

Pros: The room is very bad The bed shit stain and the blanket is very poor maintain The city should check the hotle standerds

Pros: The hotel management was very kind and were gracious to mail my Iphone11 back to my home since I had left it in the room

Cons: Only that it smelled like smoke and they provided me with a spray mist

Pros: Location,clean, comfortable,frienfly

Cons: Free WiFi would have been great.

Pros: nothing really

Cons: no coffee in the room, no elevator, and the price was $10 more than advertised, which i didn;t notice when i booked.

Pros: nothing to said not taking more of 2 minutes to get my room thank you

Cons: Dirty, unsavory people in parking lot

Pros: Location, staff

Cons: Cleanness.

Pros: The staff is good

Pros: location and price

Cons: TV's only get 3 stations poor quality staff is rude they actually have visitor hours no one after 10pm, unbelievable

Pros: i liked the friendliness of the employees.

Pros: location and the price

Cons: yes, no early check in I wanted to do it at 2pm told no. rude person at the desk The TV barely worked, only got 2 stations, when I reported it to front desk they said nothing they could do about it. The phone in the room didn't work. No breakfast

Pros: location and price

Cons: room was very stinky

Pros: they had availability

Cons: not very friendly strict visitor visiting hours 10PM is rediclous

Pros: Location

Cons: DO NOT STAY WITH FAMILY! DO NOT STAY IF SINGLE FEMALE! People smoking dope. Long term stay for homeless. Didn't feel safe. Scary to walk at night. Man who lives there screaming every morning. Residents soon living in their cars. Felt like a halfway hou

Pros: It was old and funky

Cons: Got the impression that the clerk did not trust anybody

Cons: The cleanliness, service, and decor are not worth the price you pay to stay there. I found roaches in the bathroom when I went to use it!

Pros: The fact that they do not allow anyone on premises without checking in,I am from out of town and a very small town at that so feeling safe in a big city is a plus. Checking in was a breeze and the motel is older but very clean and quiet.

Cons: The fact that only coffee was offered. A very short list of breakfast items could go a long way especially for us out of towners. Muffins and fruit maybe.

Pros: We like cabin look and that it was clean.

Cons: The one thing we didn't like was that the young lady at the front desk was asked about food places around the hotel and her answer was " I don't know I just work here" if you work the front desk you should at least now your way around your work place.

Pros: Close to airport

Cons: Heating and cooling was regulated by a window unit - hard time maintaining a consistent temperature while sleeping

Pros: customer service not good smoke dector buzzed all night couldnt get help at desk refrigerator didnt work the only positive didnt have bugs

Cons: Everything will never stay again

Pros: Location

Cons: Queen bed was too small; I wish it had a microwave

Pros: It was inexpensive and the location was good to be able to get to the airpot.

Cons: The room smelled of stale cigarettes, there were stains on the sheets and the tv channels were fuzzy.

Pros: Location

Cons: A few things that I probably don't need to mention because it's already well known.

Pros: Nothing. I felt i was in a war torn country. Below human standard. Doesn't belong in San Jose.

Cons: Everything. No shampoo. Reeked of smoke. Dirty. Prostitute house. Lousy beds. Lousy TVs. Worst ever. Dont have it in Search list.

Pros: NOTHING!

Cons: Disgusting motel!

Pros: Would never go back again. Police patrol on a regular drive by

Cons: Scary, children are not safe.

Pros: Security guard 24/7 watching the cars in the parking lot and nice guy at front desk who moved us to a different room with less cockroaches.....

Cons: COCKROACHES EVERYWHERE, and really shady ghetto people. Beds were also very uncomfortable, pillows felt like cardboard and the blanket was basically a sheet.

Pros: I thought it was interesting that police was searching one of the rooms two doors away from me that was in shambles when I first went to my room. This place needs to be demolished and rebuilt and taken off the hotel search engines. If you want to check off surviving the night in a rough looking area? this your place and an added bonus of roaches, bed bugs, high probability is where the prostitutes check in because they got to go somewhere. I give this place no stars and if anyone give this place a good rating is because they work there or have a friend that work there or lives like place.

Pros: Nothing

Cons: Our bed was rockhard, her room reeked of cigarettes even that was a non-smoking room. It were people " living" in the hotel who would stare at you as you walk in and out of your room and to your vehicle. We first arrive at the hotel there were four police officers looking for certain person was living in the hotel. There was a security guy that was very useless after hours who would always questioning you and give you a dirty look when you wanted into the hotel. I would never stay here again know what I recommend this motel anybody pay a couple more dollars and stay at any other hotel if you know what's good for you.

Cons: Roaches,drug activity,I woke up to a fight outside my room door. Two females,this was at 2 am. No security I went to the front and nobody at the front desk 10 minutes I waited. The next morning at 10a the cable went out.I called front desk he said it happens alot. Couldn't tell me wen it would be fixed.I left for the whole day back that night alot of activity in the parking lot,people hanging outside rooms and on stairs.I would not stay here again and do not recommend this place to anyone.