Staff were atrocious
The beach and pool were beautiful, and that's about it.
The staff were terrible. The female staff HATE the female guests and treat them horribly, and the male staff stare at you with an air of perversion. Additionally, the food, compared to other all-inclusive resorts (like in the Dominican) was absolutely disgusting. We will not be returning.
Staff was wonderful and concerned about our comfort. Meals and grounds were excellent. Bed was very comfortable and the use of a shuttle was a plus.
Carpet in hallways could use a bit of upgrade. While bed was comfortable, room was not particularly welcoming. Very bare - one or two pictures on wall might help. Did not like the fact that so much of the dining areas were open.
I loved the location , the view and the staff were very friendly. The food and drinks were excellent.
I didn't like how close the rooms were to each other. Every night my boyfriend and I heard Baby crying all night. Also I would have like to seen more tours available.
-quiet, don't have to deal with drunk people -friendly staff -modern room -nice clean private beach -not too far from all the main attractions (walking distance to the great house in rose hall, about 1.5 hours away from negril and about an hour away from dunns river and blue hole)
-only 3 a la carte restaurants and overall, the food was just ok -good if you request for a non adjoining room. otherwise you are separated from the other room by a door -did not get too much of a luxurious all inclusive vibe (compared to my other all inclusive experience in mayan riviera at the princess resort grand sunset) -wifi is extremely unreliable if your room is not close to the main lobby area
The staff was friendly and accommodating. The rooms were clean and comfortable and housekeeping was great. The beach on the east side of the resort doesn't have as many kids, which was a plus since we were a couple only.
Not enough food options. The buffet restaurant was ok for breakfast, but not for dinner. Very odd combinations of food. They need at least another restaurant for more variation. The beach is not huge and the sand is really odd. It's very firm and the beach has a lot of seaweed, which is not the hotel's problem, just a data point.
Hot tub with falls was quite interesting
There was no freezer in mini fridge. Ackee and saltfish should be available for breakfast daily
Fantastic services staff and the food and entertainment was excellent.
Saff, food, service
Staff was untrained and rude, amenities were not as stated on website, food was limited selection and not good, room had mold so had to be transferred to another. Overall there for 3 nights and was not pleased
Long waits for food and watered down drinks
The staff was nice and the beds were comfy
The best beach area costs an additional $100/day for a Cabana and the Moonstone restaurant took 4 hours from waiting till receiving food. We also learned a Jamaican minute means about 30-60 mins.
2nd time as good as the 1st
This was our second vacation at the Hilton Rose Hall and we were pleasantly surprised to see all the improvements to the facilities. Within the last 6 months they added new balconies to all the rooms, a new beachside restaurant, approximately half mile of additional beach, and appear extending 100 feet into the ocean with a beautiful view of the hotel. Our first trip was with our two children but we decided to return alone for our second trip. Due to the recent expansion, the resort never appeared to be crowded. Since most of the families stayed close to v lazy river pool, the other pool always seemed very quiet and relaxing. We even had a chance to speak to the manager within the next year or two. Can't wait to return with my children.
Those were the nicest people I have ever met on a vacation! The place was just dreamy and yet fun and the food was outstanding. Didn't get to go to the club but I enjoyed the shows. Some were a little hokey, but they tried to give a little something for the adult and the children. Very good with the kids! Exercise programs were great...I did a power walk which was really a power walk through half of the golf course and a spinning class class and water aerobics....which taught me some lessons to use use in other places. Even the servers were entertaining (Omelet man and stir fry grill.) in my room I got te sunrises everyday. And from various location you could see spectacular sunsets as well. I am definitely coming back and telling everyone. I also believe the stay to be a great deal for all that is included. I loved the water slide and lazy river too. The beach was very nice too! they are expanding the beach area and adding to the facility.
Now the beach was nice to me! But we went to Doctor's Cave beach too and OMG! That was the clearest water I have ever seen! It was spectacular. The Hilton's beach cannot compare to this one. I believe the Doctors Cave is a natural beach, while the Hilton is man made.....the difference is clear. They were doing some construction while we were on the beach. That was noisy, but didn't take away my enjoyment. The one of the elevators was broken most of the time we were there which was to me the most annoying thing because it took a longer than normal time to go upstairs and get back down.
This family-friendly oceanfront resort (6 mi) 10 km from Montego Bay occupies 400 acres of the historic Rose Hall Plantation and includes a water park, complete with slides, and a lazy river.
Based on 2,322 reviews
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