DoubleTree by Hilton New York City - Financial District

Reviews

Pros

"Bed very comfortable and clean." (in 122 reviews)

"Great location great price!" (in 238 reviews)

"Great location near Subway stations." (in 82 reviews)

Cons

"Elevators were the worst." (in 54 reviews)

"No mini fridge in room" (in 15 reviews)

"Reception 2nd floor Elevators inefficient" (in 12 reviews)

Show reviews that mention

+

battery park

new york

financial district

island ferry

elevators were slow

statue of liberty

great location

waiting a long

near subway

warm cookies

room was small

waiting time

comfortable bed

bowling green

staff was friendly

second floor

chocolate chip

fridge in the room

room view

nyc hotel

Okay

Sep 2018

4.8

T will take you 20 minutes to get the elevator

Restaurant served excellent Italian food. Well lolcated. In FiDi...close to subways.

Only 3 elevators for a 44 story hotel. I stayed over Labor Day weekend and only 2 were working. They had no WiFi. Took 20 min to get to the lobby...or walk down 30 flights. This is an on going problem. FaceBook reviews complain about elevator. Problems for over 6 months.
Okay

Sep 2018

5.1

Great location...bad utilities

Great location

Water was not working on two occasions. One of 3 elevators (in a 46 floor building) was not working causing 15-20 waits to go down/upstairs. Not a good thing when you are on the 26th floor.
Excellent

Jun 2018

9.7

I absolutely love everything about Hilton honors.

Room service.
Okay

Apr 2018

4.2

Staff was friendly & attentative

This Hilton Doubletree is in dire need of renovation, and not up to the usual Hilton property standards. The elevators were extremely slow to arrive and frequently stopping at floors where there were no passengers. Often, one of the three elevators was not working, causing waits of over ten minutes. Also, the room was showing it's age, with the covering on the desk chair being worn and peeling, and the hem of the widow curtain was torn. Overall, very disappointing.
Excellent

Mar 2018

9.7

The room was great!

The walls were thin and could hear everything happening on the floor. The elevators took forever as well.
Excellent

Aug 2017

8.5

Excellent location: sightseeing and transportation -subways. Staff friendly and helpful.

Elevator capacity not enough especially at checkout time
Okay

May 2017

6.0

A little run down and loud

The staff of this hotel was great. The bed was comfortable. It was clean.

The room was loud. Even at a high floor I could hear everything that happened outside my door or next door. Also things in the room showed wear: broken outlets and cracked tiles. The first floor entrance is confusing and gross--it smelled like damp and mold. The a/c/heater was so loud I just turned it off at night because it would wake me up.
Excellent

Jun 2016

10.0

Great location!

Subway was right outside the door, a lot of food places and shops near by! Not busy and in a quiet street!
Good

Apr 2016

7.4

The staff were friendly.

Elevators could take up to four minutes to arrive at your floor.
Okay

Nov 2015

6.0

Good service. Frenly staff .good value

Elevators slow.
Good

Oct 2015

6.2

Not that bad but...

Friendly staff. Nothing to complain. Good location and easy access to go anywhere.

The water running in the bathroom when i shower, the water pressure was to strong when i was washing my hands that every time i had to clean around me the water splashing and the towels where not clean. It shounds ridiculous but it's really. I don't complain just to be a pain in the a.. but to help them fix those problems.
Excellent

Oct 2015

9.7

nice staff...comfortable bed...efficient room

smokers hanging outside.....person vacuuming entry obviously would be doing something else

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