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|"Great location and amazing staff."||(in 130 reviews)|
|"Great location and amazing staff."||(in 114 reviews)|
|"Loved room, great staff, excellent location!"||(in 89 reviews)|
|"The sofa bed was VERY uncomfortable!"||(in 18 reviews)|
|"Air conditioner was not very good."||(in 9 reviews)|
|"The room was very small."||(in 71 reviews)|
Can't find anything positive to say after this experience.
Pre-paid and reserved room was unavailable (king suite). Upon arrival, was first told to re-book at another hotel. Then given a horrible closet of a room with a broken heater. Only got partial refund and am very dissatisfied.
Wasn't Able to Stay There
Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.
Great location and staff!
- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's
- Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
This hotel is falling apart despite renovation. You feel that you are at the third world country when you are using the bathroom.
location is great breakfast is delicious hotel is quiet
Staff at reception desk were pleasant
NYC was hot (95 degrees) during our stay. The A/C window unit was loud and did not keept up with the heat. The traffic noise was also loud. One of two elevators was working.
The bed & linens were delicious, the shower and soaps were inviteing...
Queen room was a little small...
The bedroom was very hot - and airconditioner noisy and not very effective - and no iron or ironing board.
the very fact that I could find a room. Staff was pleasant
room was barely large enough to accomodate a single person. Toilet needed adjustment as it ran and ran and ran.
it was not easy to get the stroller up the steps.
No ice machine
Comfortable, slightly larger than the norm for NY hotels, rooms. Nice decor, proximity to museums.
Continental breakfast lasts only hour and half; not convenient for tourists.
It was very near Central Park, the Metro and Guggeenheim. It was also in a place where there were the least number of people.
The Hotel Wales provides every one of its guests with immediate access to several amenities, including room service, daily housekeeping, complimentary breakfast, and a concierge at the front desk who's ready to provide guidance and assistance all day long. This hotel also has a fitness center that contains a gym and a workout room, which enables guests to exercise and stay in shape while they're away from home. Other amenities include free high-speed internet, on-site private parking, laundry service, dry cleaning service, airport transportation, and baggage storage. There are meeting rooms, conference facilities, a business center, an outdoor patio, and a picnic area that are all available for use. The staff here is multilingual and the property is entirely smoke-free, pet-friendly, and designed to accommodate people with disabilities and wheelchairs.
The rooms in this hotel have at least one bed that includes pillows and linens. Additionally, every room has a private bathroom that contains a shower, a toilet, a hairdryer, and free toiletries. This hotel also ensures that each room is equipped with a flat-screen TV that has cable channels so that guests can watch their favorite programs. Moreover, each room has a telephone, a work desk, a refrigerator, and a work desk.
The Hotel Wales is conveniently located next to numerous popular destinations, including Central Park, Museum of Modern Art, Rockefeller Center, Times Square, and the Empire State Building. Similarly, restaurants like Paola's Restaurant, Pascalou, Table D'Hote, and Bluestone Lane are all within walking distance of the hotel's front door. Lastly, the closest airports are La Guardia Airport and Teterboro Airport, while train stations on 96th St and 86th St are right around the corner.
based on 10 reviews
Policies vary by room type and provider.
Hotel Wales is located at 1295 Madison Avenue in Upper East Side, 4.1 km from the centre of New York. Central Park is the closest landmark to Hotel Wales.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Hotel Wales.
Yes, Hotel Wales offers free Wi-Fi.
No, Hotel Wales does not offer free parking.
No, Hotel Wales does not offer free airport shuttle service.
Hotel Wales is 7.1 km from New York LaGuardia.
Yes, Hotel Wales is a pet-friendly hotel.
No, Hotel Wales does not have a pool on-site.