Can't find anything positive to say after this experience.
Pre-paid and reserved room was unavailable (king suite). Upon arrival, was first told to re-book at another hotel. Then given a horrible closet of a room with a broken heater. Only got partial refund and am very dissatisfied.
Wasn't Able to Stay There
Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.
Great location and staff!
- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's
- Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
Hotel Wales sits right on Madison Avenue, surrounded by the homes and buildings of the Upper East Side's prestigious Carnegie Hill neighborhood. Central Park is just steps away, but that's not the hotel's only famous neighbor. Just in front of the park, Museum Mile runs along Fifth Avenue, putting some of Manhattan's best museums within reach: The Jewish Museum is just around the corner, while the Guggenheim Museum and The Cooper-Hewitt National Design Museum, housed in the Andrew Carnegie mansion that gives the neighborhood its name, are both within a 5-minute walk. Carnegie Hill is full of rewards for inquisitive pedestrians, with boutiques and restaurants filling each vibrant block.
Two restaurants on the ground floor of Hotel Wales are popular with visitors and locals alike. Sarabeth's, open for breakfast, lunch, and dinner, features a varied menu of American comfort-food classics, also available via room service. Paola's celebrates traditional Italian dishes with creative flair-and the ravioli is not to be missed.
Take in the scenery from the rooftop terrace, where potted flowers frame tables and chairs shaded by wide umbrellas. On the second floor, the Pied Piper Room re-creates a swank Victorian lounge, complete with brocade chairs and plush couches on hardwood floors with Oriental rugs. There is also luggage storage available. Meeting space is available for a surcharge. In addition to a small onsite fitness center, NAAM yoga classes are held weekly in the hotel's Carnegie Lounge. Rent a bicycle to get around town nearby.
Guestrooms, designed in soothing natural tones, offer beds made with Belgian-cotton linens and down duvets. Guests are welcomed with complimentary Fiji bottled water. A flat-screen TV comes with premium cable channels and a DVD player, and a DVD and CD library is available at the front desk. An iHome clock radio also sits bedside, so you can relax with your own music. Check email with wireless Internet access, available throughout the hotel for a surcharge. Bathrooms have Frette-brand bathrobes and Gilchrist & Soames bath amenities. Staying in a suite? A bouquet of fresh flowers will brighten your stay.
Based on 1,114 reviews
Policies vary by room type and provider.