Can't find anything positive to say after this experience.
Pre-paid and reserved room was unavailable (king suite). Upon arrival, was first told to re-book at another hotel. Then given a horrible closet of a room with a broken heater. Only got partial refund and am very dissatisfied.
Wasn't Able to Stay There
Booked the Hotel online on a very busy evening in the city (hardly any rooms available). Was so thankful to find a room in a well rated hotel, as it was getting very late and I was getting concerned as a female in the city with no where to go. When I arrived I was told that there were no rooms available due to an inventory issue. The front desk person did help me look for another room, and after an hour of looking we were able to find another room in the city. However, it was twice as much as what I would have paid if they would have had the room I originally booked. When I asked if they would cover the difference in price, they told me there was nothing they could do since they refunded my money. They were also not willing to pay for my cab fair to the other hotel. It was a long night, and I was extremely disappointed in the guest services at this hotel.
Great location and staff!
- Friendly, helpful staff. - Convenient and tasty restaurant next door, Sarabeth's
- Inadequate window air-conditioning unit during hot, summer months - Absent air conditioning in the room hallways, and elevators
With a stay at Hotel Wales in New York (Upper East Side), you'll be within a 5-minute walk of The Jewish Museum and Cooper Hewitt Smithsonian Design Museum. Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms.
Based on 1,226 reviews
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