The staff is excellent. They were helpful, engaging and respectful. The hotel is small but intimate and comfortably.
New York Trip
The location was great and staff very friendly.
Expected coffee to be already made in the am.
Fantastic Thanksgiving Weekend with my Mom
I truly thought The Franklin had great customer service. Everyone there was so nice and very helpful. I loved the little breakfast set up they had in the morning. Simple, but just enough to get your day started. And then from 4:30 - 6:30 they offer wine and cheese happy hour. LOVED IT! Good "house" wine, little nuts, dried fruit, and cheese! My mom and I had such a great time sitting in the "common room" and enjoying a hot tea (my mom) and a glass of wine(me). And you are super close the to 4,5,& 6 Lex line, which makes it very easy to get anywhere you're trying to go.
There were some draining issues with our tub, but that just comes with an older building. Also, I wish their website would have more pictures available of their property.
good mattress and the rooms where clean. they offered afternoon wine and nuts which was nice.
not as presented on the web site. a quaint hotel on a tree lined street. the hotel was next to a construction site. the lobby was therefor dirty with all the construction dirt brought in. all the trees on the street where cut down due to the construction. it was very noisy. to enter the hotel one had to walk around and under scaffolding. the breakfast was minimal. we went out for breakfast after the first morning even though we had already payed for breakfast. i would not go back!
I only paid $99/night and still wouldn't stay again. Heat didn't work despite the below freezing temps outside. They had a space heater but no extra blankets. Did not want to spend a second more in the room than necessary. I was upgraded to a larger room which was still the smallest room I have ever stayed in. Felt quite claustrophobic. Most of the staff were super nice, with the exception of a few obnoxious unhelpful ones. Couldn't wait for my stay to be over. Also I saw the shell of a bug on my bed but I'm not sure if it was random or an actual bedbug. Came home with three bites on my body. Not sure. I'll put all my clothes through the dryer just in case.
Value for the dollar was great. Facility older and small but clean and acceptable. Classic old school place
Construction next door only a problem if intend to be in room in daytime (why do that, your in greatest city on earth). No noise at night.
A stay at The Franklin Hotel places you in the heart of New York, within a 10-minute walk of Central Park and Solomon R. Guggenheim Museum. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
Based on 1,237 reviews
Bar and Beverages
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.