Lotte New York Palace

8.9
Excellent

Based on 4,524 reviews
 
455 Madison Avenue, New York, NY 10022, United States
  +1 212 888 7000
Lotte New York Palace - New York, NY, United States
Check-in
Check-out
Compare vs. KAYAK |
KAYAK C$ 249
Hotels.com C$ 249
Cancelon C$ 285
KAYAK
per night
Hotels.com
per night
Cancelon
per night

Good to know

Distance to city centre 1.4 km
Location rating 9.7
Nearest Airport New York LaGuardia
Distance to airport 8.8 km

Rooms

Check-in
Check-out

Premier Rooms

C$ 346+

Photo
Bed Type
Provider
Nightly base price
IMAGE
King bed
C$ 346 per night
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King bed
C$ 359 per night
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King bed
C$ 365 per night
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King bed
C$ 399 per night
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King bed
C$ 400 per night
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Double bed
C$ 400 per night
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Double bed
C$ 403 per night
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Double bed
C$ 467 per night
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Double bed
C$ 493 per night
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Double bed
C$ 517 per night

Queen Rooms

C$ 916+

Photo
Bed Type
Provider
Nightly base price
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Unknown
C$ 916 per night

Double Rooms

C$ 400+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Double bed
C$ 400 per night
IMAGE
Unknown
C$ 401 per night
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Unknown
C$ 405 per night
IMAGE
Double bed
C$ 425 per night
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Unknown
C$ 434 per night
IMAGE
Double bed
C$ 441 per night
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Unknown
C$ 443 per night
IMAGE
Double bed
C$ 476 per night
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Unknown
C$ 516 per night
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Double bed
C$ 566 per night
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Unknown
C$ 586 per night
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Double bed
C$ 669 per night
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Double bed
C$ 717 per night

Executive Rooms

C$ 1815+

Photo
Bed Type
Provider
Nightly base price
IMAGE
King bed
C$ 1815 per night

Superior Rooms

C$ 249+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Double bed
C$ 249 per night
IMAGE
Double bed
C$ 249 per night
IMAGE
Unknown
C$ 285 per night
IMAGE
King bed
C$ 300 per night
IMAGE
King bed
C$ 306 per night
IMAGE
King bed
C$ 306 per night
IMAGE
King bed
C$ 306 per night
IMAGE
King bed
C$ 306 per night
IMAGE
Double bed
C$ 306 per night
IMAGE
Double bed
C$ 306 per night
IMAGE
Double bed
C$ 306 per night
IMAGE
Double bed
C$ 306 per night
IMAGE
King bed
C$ 321 per night
IMAGE
Unknown
C$ 325 per night
IMAGE
King bed
C$ 329 per night
IMAGE
King bed
C$ 329 per night
IMAGE
King bed
C$ 329 per night
IMAGE
King bed
C$ 329 per night
IMAGE
Double bed
C$ 329 per night
IMAGE
King bed
C$ 336 per night
IMAGE
King bed
C$ 336 per night
IMAGE
Double bed
C$ 336 per night
IMAGE
Double bed
C$ 343 per night
IMAGE
Unknown
C$ 344 per night
IMAGE
Unknown
C$ 344 per night
IMAGE
Unknown
C$ 348 per night
IMAGE
Double bed
C$ 374 per night
IMAGE
Unknown
C$ 379 per night
IMAGE
Double bed
C$ 383 per night
IMAGE
King bed
C$ 384 per night
IMAGE
Unknown
C$ 392 per night
IMAGE
King bed
C$ 399 per night
IMAGE
Unknown
C$ 400 per night
IMAGE
King bed
C$ 402 per night
IMAGE
Unknown
C$ 407 per night
IMAGE
King bed
C$ 409 per night
IMAGE
Unknown
C$ 412 per night
IMAGE
Unknown
C$ 420 per night
IMAGE
Unknown
C$ 423 per night
IMAGE
Unknown
C$ 427 per night
IMAGE
Double bed
C$ 441 per night
IMAGE
Unknown
C$ 443 per night
IMAGE
Unknown
C$ 460 per night
IMAGE
King bed
C$ 472 per night
IMAGE
Unknown
C$ 486 per night
IMAGE
Double bed
C$ 493 per night
IMAGE
Double bed
C$ 497 per night
IMAGE
Double bed
C$ 497 per night
IMAGE
Unknown
C$ 510 per night
IMAGE
Double bed
C$ 559 per night
IMAGE
Double bed
C$ 585 per night
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King bed
C$ 755 per night

King Rooms

C$ 422+

Photo
Bed Type
Provider
Nightly base price
IMAGE
King bed
C$ 1587 per night
IMAGE
King bed
C$ 2268 per night
IMAGE
King bed
C$ 2268 per night
IMAGE
King bed
C$ 2268 per night
IMAGE
Unknown
C$ 422 per night
IMAGE
Unknown
C$ 427 per night
IMAGE
King bed
C$ 429 per night
IMAGE
King bed
C$ 432 per night
IMAGE
Unknown
C$ 433 per night
IMAGE
King bed
C$ 439 per night
IMAGE
King bed
C$ 452 per night
IMAGE
Unknown
C$ 453 per night
IMAGE
King bed
C$ 529 per night
IMAGE
King bed
C$ 562 per night
IMAGE
King bed
C$ 615 per night

Reviews

Traveller rating

400
98
35
8
1

Time of year

Traveller type

Show reviews that mention

+
central park in 9 reviews
christmas decorations in 14 reviews
coffee maker in 85 reviews
coffee making in 87 reviews
coffee shop in 18 reviews
facilities in room in 235 reviews
free wifi in 94 reviews
great hotel in 186 reviews
great location in 326 reviews
great view in 122 reviews
heart of nyc in 8 reviews
new york in 28 reviews
room service in 27 reviews
room was spacious in 245 reviews
spacious rooms in 20 reviews
st patrick in 42 reviews
staff very helpful in 223 reviews
times square in 29 reviews
water in the room in 39 reviews
  • Excellent
    Apr. 2019
    10.0

    The bed was comfortable. The service was great

  • Good
    Jan. 2019
    7.1

    Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.

    Beds quite small in standard rooms, and extras are expensive.

  • Excellent
    Apr. 2018
    10.0

    Staff- accommodation

    The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.

  • Excellent
    Nov. 2017
    8.5

    It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.

    We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.

  • Excellent
    Nov. 2017
    10.0

    Front desk personnel was very professional and nice. She tried to accommodate all our request.

    None

  • Poor
    Oct. 2017
    2.0

    I may never use Kayak again. You cost me hundreds of dollars.

    The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.

  • Excellent
    Jul. 2017
    9.7

    Fantastic Staff

    My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.

    $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

  • Excellent
    Apr. 2017
    9.4

    Great hotel!

    Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!

    No closet in the hotel room.

  • Excellent
    Mar. 2017
    8.2

    Wonderful hotel and location

    Decor, location, cleanliness

    $16.00 for wifi

  • Excellent
    Feb. 2017
    8.5

    Great hotel-- 16.00 per day for wifi?!

    Absolutely beautiful hotel in a great location! Loved my stay there!!

    Charging 16.00 per day for wifi is insane

  • Excellent
    Jan. 2017
    10.0

    Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again.

    There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).

  • Excellent
    Nov. 2016
    10.0

    Large rooms, excellent location

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About

Overview

Lotte New York Palace is a luxury hotel and Manhattan landmark. Located on Madison Avenue, this venue has been featured in numerous movies and television shows, thanks to its elegant design. While the style of architecture and interior exude an old-world sophistication, guests will be treated to modern amenities. In addition to vacations and business meetings, Lotte New York Palace makes for a lovely backdrop for picture-perfect weddings, with its gated courtyard and stunning event spaces. The hotel is made up of 909 guest rooms and suites that can be used for short or extended stays. Guests who love a room with a view should ask for the Cathedral View Rooms, which have a view of St. Patrick’s Cathedral and Rockefeller Center, or the Premier Skyline View Rooms that offer panoramic skyline views. Larger parties can enjoy a Deluxe Two Bedroom Suite with an oversized living room and connecting bedrooms. In addition to nearby restaurants and in-room dining, Lotte New York Palace has different eateries and bars to enjoy within its towers. The Villard Restaurant is lovely for breakfast or weekend brunch, while the Pomme Palais has sweet treats. For cocktails or a nightcap, guests can visit Trouble’s Trust or go to Rarities, which is an invitation-only salon serving wines and fine spirits. The Lotte New York Palace Spa and Fitness Center is considered to be one of the best in the city. Visitors can work out or book a spa treatment to unwind. The spa offers everything from facials and massages to manicures and waxing. In-room services are also available upon request.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.9 Excellent

Based on 4,524 reviews

9.7

Location

8.2

Vibe

4.4

WiFi

3.5

Value

Things to Know

  • Spacious rooms
  • Wonderful sightseeing
  • Great view

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Fitness centre
Pets allowed on request. Charges may apply.
Disabled Access
ATM on-site
Business centre
Wi-Fi
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24hr front desk
Safe
Elevator
Massage
Express check out
Hairdryer
Coffee shop
Babysitting/child services (surcharge)
Internet (surcharge)
Steam room
Storage available
Wedding services
Terrace/Patio
Sauna

Photos

Lotte New York Palace - New York - Bedroom Provided by ICE Portal All Photos (35)
Lotte New York Palace - New York - Banquet hall Banquets (1)
Lotte New York Palace - New York - Bar Bar (3)
Lotte New York Palace - New York - Bathroom Bathroom (1)

Location

Most Popular Landmarks

  • Rockefeller Center 361 m
  • Museum of Modern Art 0.4 km
  • Grand Central Terminal 0.6 km
  • New York Public Library 0.8 km
  • Times Square 0.8 km
  • Bryant Park 0.9 km

New York Travel Guide

Learn about New York on KAYAK

Getting Around

New York LaGuardia 8.8 km
Teterboro 12.5 km
New York - Penn Station 1.8 km
Secaucus Junction, New Jeresy 8.4 km

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