Sofitel New York

Reviews

Pros

"Clean room and was quiet." (in 73 reviews)

"Location and service were excellent." (in 28 reviews)

"V helpful and friendly staff." (in 80 reviews)

Cons

"The woman bartender was too aggressive!" (in 5 reviews)

"There are not enough electrical outlets in the room and no USB charging outlets." (in 6 reviews)

Show reviews that mention

+

Excellent

Jan 2018

10.0

A gem on broadway

Very close to local sights and shopping. Easy check in and good WiFi speeds. Friendly crew and good mobile streaming to tv.
Excellent

Jan 2018

9.1

Clean, nice, good staff. Spacious rooms. Good location.

Shower was a bit outdated.
Excellent

Sep 2017

9.7

Great hotel in a great location

The lobby is wonderful. The staff are tremendous. The rooms are spacious and comfortable, although one was a bit noisy. But we were moved without fuss and very efficiently. Coffee and tea making equipment is by request. Good restaurant and bar.

The noisy room.
Poor

Feb 2017

2.0

They didn't honor the booking for three so we walked out.
Good

Dec 2016

7.4

Mostly happy!

Service was great, room was nice, free upgrade!

Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
Good

Aug 2016

8.0

Friendly and helpful staff. Good location. Comfortable bed and nice room.

Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.
Excellent

Feb 2016

10.0

Wonderful experience

Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Excellent

Dec 2015

9.7

Very comfortable Bed

Bed was unbelievably comfortable.

Bathroom was not as well outfitted as the bed.
Excellent

Sep 2014

9.6

Room was very comfortable. Breakfast was excellent.

Sometimes I had difficulty understanding the staff as their first language was french.

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