Diamond Bay Resort & Spa

Here are things we liked: 1. Breakfast was really good and many choices. 2. Room was very clean 3.Nice swiming pool

We been there just for 1 night on Jan.31st.2020. Here are things we did not like or dissapointed: 1. They say that there are 2 beaches in the resort. Both beaches are full of dirties and garbages. Even impossible to dive my legs into the water. Unbelievable that noone cleans this. So if you want to enjoy sea beach this is not a place to go in. Its dirty dusty water of garbages 2. Air condioner makes very loud noice. I called reception and they said cant do nothing . You paid 175usd for night and cant sleep due to air conditioner noise. 3. There are 3 restaurants in there. Rose is closed. Other 2 Banana and Vista meals are not good at all. We tried australian beef in Vista , pizza in Banana . Beef was very dry and over boiled instead of grilled , pizza is dry and thin no tasty. Staff of restaurants are not friendly. Had to call many times to make order eventhough there were few people. 4. During check in their manager got very angry and nervious because of my visa card refused to be charged for the first attempt. I told him no reason to panic and give another card and made my payment. During these 5 min we wanted to cancel our booking looking at his strange angry behaviour. 5. Not in this resort but in all over vietnam its very strange and difficult to get paper tissues in the restaurants at all. You have to almost get angry to get just few pcs of tissues.

The service by the staff is 5 star. You cannot fault the service. The whole crew were terrific! The gardens were really relaxing and well kept.

There is no real ventilation in the bathroom. The smell was terrible. The bathroom was old and very dangerous. The colour and the size of the bathroom was such that you may not be able to see water on the floor. One of my family members nearly slipped on the tiles. The food variety is ordinary. There was not much of a beach when we came. The water was shallow and looked muddy! But I take it to be mother nature with the hotel being at the end of a shallow.