Walls and ceiling are paper thin, you hear every sounds. It sounded like an elephant was in the room above us.
I have never seen a hotel staff this friendly, from the desk clerks to housekeeping. Everyone said hello and asked about our stay.
For families, the pool area was great with kid-friendly fountains, etc
The pool was definitely awesome, however the chlorine was so very strong, it was burning our eyes when not even being in the pool.
The mattress felt old. The walls had some paint chipping
the best part of the hotel was the cleanliness and condition of the hotel. I was very pleased. but however, I thought a little work could be used for the pool because it is old had a crack somewhere and looked old. but the waterpark was nice.
it was a little difficult to get the air conditioning working. the last time I remember being there, it was easy to get the air conditioning on. you did it straight from there. but from this most recent trip to this hotel, you had to do it from the wall.
Very clean. Excellent customer service and staff. Loved the pool and the breakfast was very good.
The chlorine in the pool was overwhelming in the water and in the air. Maybe less chlorine or more ventilation in the pool area
the staff, location and roomy rooms
My son loves the pool! Very clean rooms and accommodating staff
It has a steam room.
Breakfast doesn't start until 6am
Great location. Large pool with room and gadgets for kids of all ages. Very clean. Staff was pleasant and accommodating.
Lap pool not open until 9:00 AM? Seriously? Most people swim in a lap pool early. With that late of a start time, it's practically useless. Also, no ice on second floor, which was curious.
Very clean, modern and friendly staff
Experience the elegance and historic nature of North East, Pennsylvania’s Grape and Wine Country - through hospitality! We are proud to say; outstanding service and amenities have earned us IHG's most prestigious Torchbearer Award in 2017. We take pride in providing our guests with the highest quality and personal service so we can emulate what it's like to feel invited and appreciated. Conveniently located off I-90 Exit 41; just 15 minutes from Erie, Pa, 30 minutes from Presque Isle State Park, 5 minutes from Mercyhurst University, Penn State Behrend, Welchs’, 26 Wineries plus 25 minutes from Chautauqua Institute - Our hotel features a luxurious indoor-miniature water park, including a 30 foot water slide, to provide a ‘stay-cation’ like no other! Our hard-working business professionals can find serenity and relaxation in our newly added business center. Our sleek and modern fitness center overlooks the indoor water park and creates a scenic workout session for all guests’ who seek wellness. Whether you are in need of a state-of the art function space, or an overnight excursion; our services are equipped – yet not limited – to any form of travel. Our attention to detail and our emphasis on outstanding service ensures your utmost comfort and will quickly make us your hotel of choice in the North East and Erie areas! The 26 wineries that make up our wine trail are patiently waiting your visit.
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