Curtis Falls Mountain Spa Retreat

We went to a wedding and returned to the location at 10.05pm 7th December 2019 to find out the front door was locked. We rang the number on the front door twice but no answer. We sent a text message but no answer. We rang the door bell and knocked on the front door but no answer. We didn't know what to do, so we waited a few mins but no answer. We were lucky enough to find an open window and crawled in. Upon vacating this morning 8th December 2019 I told the host of what happened to which he said he did not miss any calls which is inaccurate and untrue. He then advised that he had a backup plan which was to call him, however this could not be a backup plan as he did not answer the phone! He then advised that a new lock was put on the front door and he had only experienced this problem for the last month, to which I advised was unacceptable. THIS IS A MAJOR SECURITY CONCERN FOR ANYONE STAYING AT THIS LOCATION, PLEASE BE VERY CAREFUL IF YOU STAY AT THIS FACILITY.