Daily cleaning, installation of cabin HEPA filters on flights to Brisbane
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Scores according to KAYAK customer reviews
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "Very professional."
Cons: "Better movie selection"
Pros: "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
Cons: "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
Pros: "Seats are comfy"
Cons: "Food is the worst out of many other airlines"
Pros: "Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight."
Cons: "I just wish there were vegetarian food options."
Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Pros: "Crew very fast in serving dinner"
Cons: "Flight late"
Cons: "More legroom, but what do I expect in economy?"
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Pros: "crew was amazing and plane was comfortable"
Pros: "Crew was attentive and nice"
Cons: "More space for economy"
Pros: "On time boarding and no delays Crew and staff are very professional and exceeds customer's service"
Cons: "Food need some improvement"
Pros: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."
Cons: "People abuse the wheelchair policies although they are physically fine."
Pros: "Taiwanese food Boarding orderly"
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Pros: "Departure and arrival time"
Pros: "Hello Kitty theme plane"
Cons: "Food can be better"
Pros: "Feeling much better than others"
Pros: "Great friendly and efficient service! Very lovely hostesses"
Pros: "Food not bad"
Pros: "very clean and tidy washroom. smiles on attendant's face."
Cons: "30 minutes delayed in boarding, 35 minutes late in arrival."
Cons: "Tasteless food, mediocre movie selection"
Pros: "It was my first time flying with EVA. I have nothing bad to say. I will fly with them again and again."
Pros: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Pros: "Nothing ."
Cons: "Poor service ."
Pros: "Comfortable and clean overall but an older plane."
Cons: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Pros: "I came 32 mins before the flight because I went home to get my passport. They said they close the door like 20-30 mins which mean they were able to board everybody in just -2 to 8 minutes only. Amazing. No other flight available for one week because it’s christmas season. I’m not going to the detail of not having my passport (I never left my passport before). They are cheaper from competitors for a reason. No heart here at all. Accident is not acceptable."
Cons: "What to like? No comment yet, first time “to try”"
Pros: "Nothing to like about."
Pros: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Pros: "This airplane had so much leg room.... :-) made it more comfortable."
Pros: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Cons: "One was too warm"
Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Pros: "I am very pleased with EVA' service after all."
Cons: "All good!"
Cons: "Extremely packed for a 14+ hour-long flight, my seat and it's surrounding smelled. No slippers in the seat pocked. Entre has been improved, but the honeydew tasted old. Flight attendants didn't offer drinks to the window passengers generally during the non- meal hours. The flight was so long , there hasn't been much comfort improved for the seats and overall in the past 15 years."
Cons: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Pros: "Excellent Service and Meals; enjoyed my trip on EVA Airlines"
Cons: "The 2.5 hour flight was delayed by 2.5 hours due to F.O.D. on the tarmac. Plane had to be towered back to the terminal for refueling. Ground crew in Manila was not helpful in assisting passengers with connecting flights."
Pros: "They make 15+ hours of flying feel incredibly comfortable."
Cons: "No complaints!"
Pros: "Great customer service, amenities and comfortable flight."
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "Great entertainment"
Cons: "Overall great"
Cons: "More leg room"
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"
Pros: "The plane was great!"
Cons: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."
Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Pros: "A whole season of New Girl!"
Cons: "Was very crammed."
Cons: "Terrible customer service."
Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Pros: "On time"
Cons: "Late start of check in"
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Pros: "Best inflight experience on economy!"
Pros: "Service and biz check in"
Pros: "Fast transit connections in Auckland, Good times for departure/arrival"
Cons: "When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats"
Cons: "i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,"
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Pros: "Great flight with wonderful service."
Cons: "I added Luggage 16.5kg and they charge $130 AUS.The weak point is they are not showing luggage when we booked."
Cons: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Pros: "The flight attendants were great and the flight was on time"
Cons: "The seats were uncomfortable. I had a metal piece sticking on my hip from the seat or seatbelt, not sure."
Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"
Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "Friendly prompt service!"
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Cons: "They charged $120 per checked bag- none are included in airfare. Also, no free food."
Pros: "My husbands booking was not processed correctly from the site we booked through, and we didn't notice the mistake until we were checking in. We were at the airport at least 2 1/2 hours before boarding time. The mistake could have been rectified, we were told it would need an email from Virgin to confirm and change the booking. We photographed and sent through passport details. We phoned the booing site, we phoned Virgin, we were put on hold for 25 mins while the booking site phoned Virgin - but Virgin refused to help us out! My husband was not able to board the flight - no refund, no help - and the sad part was, it wasn't for a holiday - it was to visit and help his 87yr old father-in-law who had fallen and cracked his spine. No sympathy from Virgin, VERY DISAPPOINTED!"
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "I like SkyCouch."
Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Pros: "Everything, space seat"
Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."
Pros: "Everything. Loads of leg room."
Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Pros: "Not very much"
Cons: "Cramped and squeezed in for a miserable flight."
Pros: "I love air new zealand. Watched dr strange and had yummy breakfast. Crew very friendly"
Cons: "All good"
Pros: "I was able to watch the entire Game of Thrones Season Six on the flight to Vancouver, and catch up with The Walking Dead on the return flight."
Cons: "The menu was poorly planned with very little fresh raw salad . The beef choice had potato salad and potato in the hot meal."
Cons: "People allowed to bring on too much carry on that will not fit so we all wait in the aisle behind them . Dumb."
Pros: "Extremely pleasant cabin crew"
Cons: "All good"
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Cons: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Pros: "ICE program and WiFi made the trip comfortable."
Cons: "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "Crew was great"
Cons: "Not enough room for baggage"
Pros: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Cons: "Perhaps boarding."
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Cons: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Pros: "The food and service was great."
Cons: "Boarding for priority was a bit slow."
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Pros: "The comfort and smooth boarding procedure"
Pros: "Plane is good as usual"
Cons: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Cons: "There was a nosiey family setting behind us they bothered us an the ppl around us the little kid was very hyper and loud un polite and the father him self is very rough when getting up an setting as he would grap the chair very hard and he would move and kick alot we complained to the crew but he didn’t stop and the noise and bothering was there the whole flight, the captain of the flight felt like he isnt a professional as the plain was moving in unstable way on a high speed and uncomfortable degree where we felt unsafe at a point, the flight was Delayed one hour so as the time we took of we reach to dubai an hour late and had just around 50 min to get to the connected flight we had to run and we couldn’t rest or take a look at the airport our waiting time was 1:50 min because of the delay we had to run for the next flight, i think that Emirates airlines should stop dealing with Flydubai crew as they aren’t as professional and they are effecting in a bad way, i have traveled many times with Emirates and this is the first time i dont feel satisfied, next time ill make sure the flight isnt oprated by Flydubai they crew and captain is not in the professional level at all."
Pros: "Great food and entertainment and the service was exceptional."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Cons: "This was a fraudulent charge!!"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
Cons: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "I love business class the best"
Pros: "Flight was comfortable, plenty of legroom, good entertainment options and food was okay"
Cons: "All flights were consistently delayed"
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "All went fine"
Cons: "I waited in queue for almost 4 hours to get past security. While watching people cut the line, airport officials taking bribe and allowing some people to cut the line and more. i did not have enough time to purchase from the duty free store in chennai and since my flight from chennai was late it landed late in Dubai so I did not have any time to purchase anything in dubai duty free before my connecting flight. I reached airport 4 hours before departure and I get treated like this, horrible service."
Pros: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Cons: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Cons: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
Pros: "Great staff and in flight entertainment"
Cons: "Other passengers..."
Pros: "Entertainment was very good. Enough variety to pass the time."
Cons: "The aisles were blocked a lot of the time making it hard to get to the toilets."
Pros: "Great service during flight. It did not feel like it was over 14 hours."
Cons: "Boarding was a problem because there was computer system error. Some folks could board while others couldn't. Staff should have been more vocal in explaining the issue and should have organized the customers better while we waited to board the plane."
Cons: "Took awhile for initial good service and food came before drinks. Movies and internet"
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
Cons: "There was a delay"
Pros: "The flight was lovely. The seats were much wider than typical airlines and comfier. I had plenty of space, especially for my legs. I was able to sleep comfortably for most of the flight. The in flight entertainment was also amazing. The TV's all worked and there were plenty of movie/ TV show options. It helped pass the time. It was also free which was great. All and all it was a wonderful experience. I loved flying Emirates."
Cons: "The boarding process was a bit confusing. It seemed to go by rather quick and had I not been paying attention I think I could have missed the flight because I didn't realize what the boarding process was like."
Pros: "Great service, decent & hot food options."
Cons: "Could do with a better food & drink selection."
Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Pros: "Variety and choice of media entertainment was superb. Enjoyed the food and service."
Cons: "1. Flight entertainment was not working from Singapore to Brisbane only me and my partner seat was not working, I know cabin crew not able to fix it, no apology given to us, said "we can not do anything at the moment", offered me to choose between bottle of wine from business class or 10% off voucher for duty free, poor compensation 2. Flight entertainment was not working AGAIN from brisbane to melbourne, 3. 2pax 20kg allowance for baggage with us, however we did have only 1 bag which 25kg, from brisbane to melbourne in airport, they did accept our baggage from brisbane to melbourne without charging, and did not mention suppose to pay for extra. from Melbourne, they did not allow us to drop our baggage for complimentary, had to explain aboout our allowance and happen from brisbane they did not listen what we try to explain. ( 28th Jan 2016, 10am ish, there were 1 eldest gentleman, and 30ish aged lady) =never happen before with other airline like cathay, singapore,korean,emirates,etihad...etc So, if we took Emirate I believe it won't happened, because it was "QANTAS" very poor service, poor equipment in flight as well. what a shame Qantas is only one of full service airline in Australia."
Pros: "Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent."
Cons: "This airline will cancel your flight and blame it on customs in the US - the truth is the flight was undersold and they did not want to travel with so few passengers."
Pros: "Seat was not comfortable"
Pros: "Flight was on time"
Cons: "Food Crew"
Pros: "the flight itself was fine. the crew is professional"
Cons: "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"
Pros: "The crew was wonderful. Very polite and professional. The movie selection was the best I had ever had.......great job there!"
Cons: "I am 6-4, so I always struggle with comfort. My legs cramp and my back aches. The meals look good and I even try them sometimes, but me and airline food seldom work out."
Cons: "Nothing it was perfect .the flight was so excellent .no words to say"
Pros: "Cabot crew very nice an professional."
Cons: "I wanted an aisle seat but I got stuck with a middle seat."
Pros: "Quick check in. Courteous."
Pros: "On time. Good service"
Pros: "Too cramped"
Pros: "Very professional"
Pros: "Some of the staff were very nice. the plane was not full so was able to sleep whole flight."
Cons: "The flight was delayed 1 hour. we get on plane. then an announcement that in previous flight plane hit a bird so they needed to dissemble the plane. we got off plane at 11:26 pm. waited there. received a text announcement it would leave now at 2 am. the staff on site did not announce this information till 12:45 am. we waited and then got good news flight was going to take off. not in a logical way the plane took off all our luggage off the plane. and then could not add our luggage back on to the plane because tsa was now closed. so paperwork for getting luggage was poorly committed. not bright people. I hope my luggage arrives like they say a day later."
Cons: "Good flight"
Cons: "Nice flight"
Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Pros: "Can't say anything was better or outstanding."
Cons: "Attitude of Crew Manager - Ms Jacky. She thought of me STUPID who did not know how to use touch screen of personal TV. My personal TV's touch screen wasn't working so I complaint to stewardess, who asked her manager, Ms Jacky to come, she resent the system which worked and then stopped again. I again complaint but by the time Ms Jacky came the system started working again so she said "I did not know how to use touch feature. I was touching it too hard."
Cons: "There was no toiletries and slippers. Snacks should be given timely. It should not ask for it."
Pros: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
Cons: "Worst flight experience ever-"
Pros: "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Cons: "Staff seems distant and uninterested at times."
Cons: "It was a long flight, and customer service not good."
Pros: "The staff was attentive to fixing the problem after it happened three times."
Cons: "TV monitor was broken and I could not use it for several hours"
Pros: "Short stop over"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
Pros: "Very good service. Professional and friendly"
Pros: "Left on time arrived early. Staff excellent."
Pros: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
Cons: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."
Pros: "Smooth flight , crew members were good"
Cons: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
Pros: "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
Cons: "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"
Pros: "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
Pros: "Everything thing worked out well except for the food for my wife. Sitting all the way in the back wasn't that bad because no one was behind us and we could fully recline."
Cons: "Kayak or Cathay provided no options to select meal preference while checking in online more than 24hrs before departure."
Pros: "The flight was short, but still included a full meal. The flight crew was very helpful and thoughtful."
Pros: "Overall was Ok"
Cons: "I did ordered tea cup from flight attendants several Times but they did not remember until I went the kitchen they were eating. I had to ask them again. When one of them brought me a tea cup, she did not say anything. Is it a good service. I was seating at seat 42 G, flight numbe CX767. Thank you."
Pros: "On time Good service Nice crew"
Cons: "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"
Cons: "Food was worse no snacks at all"
Pros: "Friendly staff"
Cons: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
Pros: "Speak in Hindi language with lndian passengers"
Cons: "The cushions were uncomfortable for a 14 hr trip. Not much choices in food. The omelette was bland."
Cons: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Cons: "when can CX remove those terrible sliding seats?"
Pros: "I do the Canada-Australia trip fairly often to see my family, and Cathay-Pacific is my new fave. Cheaper than the usual, no problematic stops in the US and everything went perfectly smoothly. Thanks for looking after me!"
Pros: "Food was nice"
Cons: "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."
Pros: "Business class service was the best I've ever experienced from any carrier."
Cons: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"
Pros: "Very good service and comfortable plane"
Pros: "The service was amazing & the attendants were so attentive and accommodating."
Cons: "No complaints, whatsoever."
Pros: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Cons: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
Pros: "The efficiency of this crew was unparalleled"
Cons: "This was the least friendly crew I have ever encountered! Save one young gentleman, the crew was in such a rush to be efficient that the customer service suffered. The head stewardess was harsh, stressed and completely rude with both her staff and her crew. She snapped at several people during the flight and everyone was put on egg shells - not so comfortable for a 16hr flight"
Cons: "Flight was delayed out of Toronto for two hours and we sat on the Tarmac with no explation. Insufficient food for a 15 hour flight with no snacks offered except for two minute noodles in a cup which they ran out of. Catered mostly for Chinese passengers. Entertainment was very poor too, only a small number of English movies with the majority of entertainment in Chinese. Crew were rude and dismissive. Overall a great disappointment."
Pros: "Efficient boarding, friendly crew throughout flight, good plane configuration, even economy comfortable. Really impressed!"
Cons: "Maybe more veg selections on main menu and more/better beer."
Pros: "The crew was extra friendly. The seat was spacious. Good leg room."
Cons: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
Cons: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
Pros: "Great boarding system and all crews were attentive and polite."
Cons: "more sauce on the meat."
Cons: "Food and service. Seat comfort."
Pros: "Good flight on time. Nice staff"
Cons: "Continue the good service"
Cons: "Never on time. Almst missed connection. Planned on 4 hours. Downn to the wire. Nevermore."
Pros: "Very nice purser and her crew. Accomodating. Love the safety video!"
Cons: "Different option other than hot sandwiches for mid flight snack"
Cons: "The business seat was very uncomfortable"
Pros: "No and No"
Cons: "Was in business class and service is poor. Food was mediocre and service was not at par as other business class airlines. Toilet is dirty most times and lacking toiletries. Very unsanitary. Only thing good is all service staff always smile but lack proper and on time service training."
Pros: "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
Cons: "The seats are a little thin and the angle does not give adequate lower back support."
Pros: "Crew was amazing"
Pros: "onboard service was good"
Cons: "17 hour delay"
Pros: "Flight itself was great, but my luggage was lost in transit and staff have been very unhelpful in getting it back to me."
Cons: "Better way to deal with lost luggage, and they need to automatically deliver it to our address instead of tell us that we need to go back to the airport to pick it up ourselves. It’s been a huge hassle."
Pros: "plane and crew"
Cons: "mla airport is at its worse"
Pros: "The flight crew was very good."
Cons: "We waited a long time to take off once we boarded on account of the plane not done being loaded."
Pros: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Cons: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
Pros: "your crew and the service provided"
Cons: "some video channel dose not work such an the flight map."
Pros: "Flight was on time, and was not overcrowded. Flight crew was polite."
Cons: "waiting 2 hours for the plane to park"
Pros: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Cons: "Landing lan"
Pros: "same thing, food and crew were very courteous"
Pros: "The offer of assistance before I even asked for it; genuine concern"
Pros: "From the moment I entered the plane, I was greeted by smiling faces, smooth jazz, and a perfectly air conditioned temperature. It was at this moment that I knew I was in for a treat. There was so much leg room, I closed my eyes at one point and felt like I was laying on a beach in Hawaii. The plane had a fantastic movie selection and great cuisine. Even the crying baby in the row over was such a delight!"
Cons: "Only thing I didn’t like was how much I liked it!"
Pros: "Crew, comfort"
Cons: "No options for vegan or vegetarian meals"
Pros: "The service by the flight attendants was excellent!"
Cons: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Cons: "There are no rock or metal selections for music on the entertainment system."
Pros: "Don't normally like leaving from JFK, but it was a direct flight to Vancouver, and the price was right. Also, they included 2 free bags in economy, a big savings. Also the meals were ok, and wine was included. Entertainment system was fine."
Cons: "Would have rather left out of EWR, but for the price it was worth the bit of inconvenience."
Cons: "As we landed 15 minutes early we were forced to wait 45 minutes on the plane because our gate was occupied. after we finally got off and went through customs we waited another hour to receive our luggage. When the luggage finally came out the crews luggage was the first to come out. So we all watched as the crew gathered their luggage which took another 15 minutes. Shouldn't the paying customers be first?"
Pros: "Boarding was organized. Food was excellent. A couple of complaints from fellow passengers were handled very professionally by crews. Leg room was not an issue for me as I am an average Asian height but for medical purposes - there should be a policy for them to separate sick-looking passengers from older passengers and children."
Cons: "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."
Pros: "The flight crew and seats"
Cons: "The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent"
Pros: "The staff is always hospitable. I was pleased that they left a snack for me even when I was sleeping because when I wake up I was hungry. I also like the disposable toothbrush and paste provided. And bathrooms on the flight were clean, unlike some other airlines."
Cons: "The movie selection was not as good this time as my previous flight with Philippine Airlines, but not a big problem.problem"
Pros: "There wasn't much about this flight I liked to be honest."
Cons: "It was extremely delayed with no explanation from the crew."
Pros: "Seats should be improved, thicker and more comfortable. Honestly I preferred standing halfway thru the flight . It was like concrete!! Rice was so mushy thought it was mash potatoes at first . Crew was exceptional w their service and the washrooms were kept clean even towards the end of the flight. Very important."
Pros: "great price. smooth & relaxed flight! No cons"
Cons: "Delayed flight and suddenly PAL require each one of us to check in our carry baggage."
Pros: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Cons: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Pros: "Seats and service in business class Crew"
Cons: "Food and choice of after dinner drinks No amenity bag Earphones were not noise canceling"
Pros: "Entertainment, Meal options, Baggage Allowance, Plane."
Cons: "Slow check in, strollers can't be taken to the plane and are not left outside the plane at arrival this is extremely inconvenient for families with small children. The website is useless. You cant check your reservation or select a seat until 24 hours before your flight."
Pros: "Excellent flight despite 90 minute delay at Vancouver. They emailed and called me several hours earlier"
Cons: "Everything. Truly a horrendous experience. Worst airline I've ever flown."
Cons: "Delayed boarding & not organized"
Cons: "Delayed boarding ( can be expected ) but very little information given about it"
Cons: "Stinky guy sit beside me but overall good"
Pros: "Smooth flight"
Cons: "Not enough leg room"
Pros: "Excellent crews"
Cons: "paid extra for a seat with leg room ...no tv . this is going to manila on a round trip ticket.coming back was ok."
The cheapest airline ticket to Brisbane from Canada in the last 72 hours was C$ 1,048 one-way, and C$ 1,281 round-trip on the route from Vancouver to Brisbane. The most popular route is from Calgary to Brisbane and the cheapest ticket found on this route in the last 72 hours was C$ 9,604 round-trip.
Brisbane Airport is 12 kilometres from the centre of Brisbane. View on Map.
Brisbane is served by Brisbane Airport, also commonly referred to as Brisbane, Brisbane Airport. The airport code is BNE.
Luggage lockers are available in the International Terminal on Level 1, in the Domestic Terminal outside the Qantas and Virgin gates, and at the Skygate Centre next to the transfer bus stop and inside the Duty-Free area. There are 3 locker sizes available and rates are charged per 24 hours, however travellers should note that the lockers inside the Duty-Free area are accessible only until the shopping centre closes at 6:00 pm.
Passengers looking to have a shower after their long flight to Brisbane can use the free showers available in both the Domestic Terminal on Levels 2 and 3, and in the International Terminal on Level 2. Please note that you need to bring a towel and any other basic toiletries, as these are not provided. Alternatively, you can head to Beauty Stop located in Skygate or Wellness Spa located in the International Terminal for a spa and beauty treatment.
If you need to recharge your mobile phone upon arrival at Brisbane Airport, look for one of the charging stations that are location throughout the terminals, equipped with USB portals and plug-in sockets. If you need to exercise after your flight, head to Watt Bikes, located on Level 4 of the International Terminal, where you can charge your phone while pedalling a bike.
If you are going into Brisbane’s city centre, you can use the Airtrain which is available from both the Domestic and International Terminals. It departs every 15 minutes and operates until 10:00 pm every day, a one-way ticket costs A$ 19 (about C$ 18). Alternatively, Con-x-ion Airport Transfers provides bus services into the city centre and to neighbouring areas such as the Sunshine Coast and the Gold Coast from A$ 41 (about C$ 39) each way.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Brisbane.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Brisbane is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Brisbane with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Brisbane up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Airlines flying to Brisbane have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Brisbane
Masks required on board, masks provided on flights to Brisbane
Social distancing seating
Middle seats unavailable to book on flights to Brisbane
Testing for antibodies, testing for symptoms for flights to Brisbane
Waiving of change fees. Search flexible flights to Brisbane