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Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Pros: The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: Crew is nice and helpful.

Cons: Seats are distinctly too small in both directions.

Pros: The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing

Cons: Good appearing & tasty foods with better snacks

Pros: The Eva aircrew provided excellent service and were very attentive. They provided a blanket, small pillow and earbuds for the TVs. There was a great selection of current TV shows, movies and music to keep you entertained. There were 3 meals on my flight and they were all decent.

Cons: The seats were decently comfortable, but given that this was a longer flight I wish there was a little bit more cushion. I also wish that there were some vegetarian food options.

Cons: plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late.

Pros: Only fly on EVA when I go overseas. I have never had a bad experience with them, why change?

Pros: the flight left and arrived on time

Cons: The crew were lazy & rude

Cons: More leg room and space between seats is needed.

Pros: Crew was friendly and plane was clean and comfortable. Pilot kept us informed on our progress and flight was on time.

Cons: Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening.

Pros: Very prompt and efficient

Pros: Crew were very helpful

Cons: First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good

Pros: Free WiFi - was great and fast

Pros: Nice, short flight. Smooth ride.

Cons: Had a middle seat between two very large women. Couldn't be helped, was a full flight.

Pros: The crew was nice and friendly, food was ok

Cons: Food should request order by the crew, rather then trolly push like an old style

Pros: The seats are fairly comfortable, and the service was great.

Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.

Pros: All no!

Cons: Seats are too close!

Pros: Very disappointed in the service provided

Cons: Contact the customer for flight changes instead of doing it automatically for the customer. I woke up to text messages letting me know my flight was changed from 0635 to 2135. I had major plans for the next few days and couldn’t afford to take that risk.

Pros: friendliness

Cons: food

Pros: Everything. I always enjoy my flights with JAL.

Pros: The crew was amazing!!

Cons: Nothing! Excellent flight!

Pros: Great food. Excellent cleanliness

Cons: Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

Pros: Crew and comfort good. Well organized and professional .Communication good. Aircraft clean.

Cons: Choice of music and movies very limited, and those vy average quality. Food vy average.

Pros: Nothing, it was extremely annoying.

Cons: Because of the two hour delay, I was going to miss my next flight. I told the flight attendant about my problem. She said that it would be fine, and they would help me once I landed. That didn't occur. I got through customs and rushed to the airline desk. They then told my that my connection flight had been delayed. I went through security, and I sat next to my gate. For hours it said delayed, but didn't give a new time. I asked the staff, and they said later. After four hours, I asked again, and they told me that the flight had left. I asked another staff member, who told me that the flight had been canceled, and I needed to get a new ticket. I never got an answer as to whether the flight had been canceled, but I was not going to leave Xi'an that day. They sent me to a hotel, which was more than 20 minutes away from the airport. In the morning, the airport transport was late, which caused even more stress. To top all of this off, I had to go to three different people for my ticket because there was some unknown problem.

Pros: Good flight on time. Nice staff

Cons: Continue the good service

Cons: Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid.

Pros: Crew very friendly as you would expect from PAL. The food was surprisingly good considering it's airplane food. No vegetarian option though.

Cons: I couldn't manage my flight online before checkin, although that appears to be changing so you may not have that issue. Other problems weren't their fault: We sat on the tarmac over an hour before takeoff. The Manila airport is tough to navigate.

Cons: I don’t have any complaints whatsoever. Everything went well.

Pros: Cabin smelled nice

Cons: More languages spoken

Cons: Lost luggage

Cons: I’ve flown over a million miles over 45 years and I’ve never had a bag lost. China eastern lost not one but both my bags. Four other Americans also lost bags, and I think we were the only Americans onboard.

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Pros: The crew and food was great. The legroom not so great.

Pros: Crew is very friendly! And overall plane was clean.

Cons: Better control of rude/upsetting passengers around.

Cons: plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late.

Cons: My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :(

Pros: Staff are very nice

Cons: Delay in flight of more than 45 minutes

Pros: Nothing at all.

Cons: A 1 hour flight, delayed. Meant I missed my entire flight and stayed I Ottawa International for 8 joirs

Pros: The food was excellent, jet airways was Rocking. Airfrance had excellent service.

Cons: Nothing

Pros: courteous staff

Cons: no food, even for purchase, was offered no snack for 3 hour + flight

Cons: The crew was extremely unhelpful. More so than any airline crew I have ever experienced.

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: Some of the staff who speak Korean were very nice, but most of the staff were smiling at me when I asked them questions in English, but they were not very friendly. Also, it was hard to get on the plane because the seats were too narrow and uncomfortable.

Cons: The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us

Cons: Flight was delayed but no reason was given or announced.

Pros: Nothing

Cons: At least nicer flight attendant and better service

Pros: Entertainment selection

Cons: Food and drink selections were ok only. They ran out of one option for dinner.

Pros: The Crew was Awesome

Cons: I have chosen the seats and paid extra for those seats but got assigned to different seats. The seats for both to Shanghai and Vancouver were all the way to the back, very disappointed.

Cons: The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Pros: "Transfer crew' got my luggage from another airline and transferred to EVA while I rested comfortably in the nearby business lounge; walked straight on board business class without breaking stride; seats recline nicely and I slept 7 hours of 11 hour flight.

Cons: Fish was only meal option on one leg. I realize that's probably fine for your Asian customers, but you might consider a simple pasta as a second choice. There is an extra level of service in East Asia that is much appreciated by a weary traveler (6 weeks across Russia). Please don't ever loose it

Pros: To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!

Cons: For EVA to GIVE me a REFUND KAYAK can HELP me get a refund

Cons: It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike.

Pros: Only fly on EVA when I go overseas. I have never had a bad experience with them, why change?

Cons: plane parked too far from main terminal. long bus ride delays arrival time.

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Pros: Crew is great in every way.

Cons: Seats are way too small.

Pros: Crew was supportive

Cons: Improve food quality and variety for vegetarians

Pros: Crew were lovely. Boarding was quick. Flight landed early.

Cons: Food was average

Pros: Nothing

Cons: That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane

Pros: Good seat, great service. Typical quality QANTAS flight - perfect

Cons: Maybe the seat could have been more comfortable.

Cons: Seats were awful.

Pros: Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better.

Pros: Delay

Cons: Don't delay

Pros: nothing

Cons: everything

Pros: Very disappointed in the service provided

Cons: Contact the customer for flight changes instead of doing it automatically for the customer. I woke up to text messages letting me know my flight was changed from 0635 to 2135. I had major plans for the next few days and couldn’t afford to take that risk.

Pros: The crew are efficient and helpful. The food is good too.

Cons: Hope they have anime movie in the choice

Pros: Check-in and boarding were convenient, overall in-flight experience was good and satisfying.

Cons: Provide beverage/water more frequently during flight to keep passengers hydrated.

Pros: To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!

Cons: For EVA to GIVE me a REFUND KAYAK can HELP me get a refund

Pros: Economy seats were EXTREMELY uncomfortable, a mannequin would complain and to add insult to injury , the obvious placements of overly extravagant “first class” seats vs regular economy seats , were very off putting. People are sitting on cardboard for hours on end , add some comfort to your seats!

Cons: More humanly comfortable seats , I understand you get what you pay for, but having to be deliberately uncomfortable for 13 hours straight is extremely unfair.

Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Pros: Overheard storage is good

Cons: Seat cushions could be more comfortable

Pros: The crew is amazing.

Cons: The quality of the food could be better.

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!