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Pros: "Everything"

Cons: "The Seats were really old and no new movies"

Pros: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."

Cons: "Paid for extra leg room seats and didnt get them"

Pros: "The service was good"
Cons: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."

Pros: "Entertainment and food were not bad."
Cons: "The plane was an old aircraft, crew could have behaved more kind, and the plane’s seats need to be replaced they felt like sitting on cardboard."

Pros: "Crew was excellent food was good."
Cons: "sea food"

Pros: "All services"
Cons: "N/A"

Pros: "Crew and food"
Cons: "Entertainment"

Cons: "Couldn't check in online and caused me to miss my flight. Then made me buy new tickets"

Pros: "The food and the comfortable seats"
Cons: "Nil"

Cons: "Etihad staff for borading at Toronto (YYZ) airport was rude and unpleasent. Always long lineups to get boarding card, they treat passengers like cattles and sheeps. Etihad airlines ground staff was very rude! Seats in the economy class of Etihad airlines are getting congested more and more every year."

Pros: "Not applicable"
Cons: "Lack of ability to cancel"

Pros: "Not much - perhaps that we had booked the last row and only had two seats together"
Cons: "The seats were minuscule...the depth was narrower than when Id previously used different airlines. The space between rows was also compromised. I think that the Dreamliner is even more streamlined with less space so they can put more passengers on! The toilet kept flushing when seated on it! The food was repetitive - ordered Asian Veg and got almost the same food for 3 meals. The dessert was exactly the same 1 piece of melon and 2 cubes pineapple. The male crew member did not want to be there. He grunted at the passengers. He was annoyed and when clearing food trays dropped it and aI wore custard all over me and the armrest of my seat. Fortunately I had a blanket covering me so it all landed on that. He was more upset that it also splattered him."

Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"

Pros: "They were strict about people changing seats to exit rows without prior permission"
Cons: "Food, cleanliness, boarding, timeliness, both etihad flights were late."

Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."

Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"

Pros: "Food was great. Crew was very nice and it was a very comfortable flight."

Pros: "The crew were very good and attentive. Fight in both directions was smooth and very comfortable."
Cons: "In both directions, check in took forever and I was unable to check in online beforehand. The first flight, I waited 1.5 hr (perhaps that is the general experience from JFK) and in the other direction, at least 1 hr."

Pros: "Entertainment"
Cons: "Food was horrible, seats are too narrow . To kids meal and snacks. My so. Could not able to eat their regular meals and no snacks for him, he was starving."

Pros: "Punctual"
Cons: "Seats"

Pros: "In flight entertainment"
Cons: "Air con"

Cons: "The restrooms were not clean and stinky."

Pros: "This airline is the worst airline ever"
Cons: "My complain is more for the ticketing and not the entire flight. Never got a chance to fly with as I missed my flight. The ticketing guys did not help or seem to be interested in helping me find anoyher flight. All as I was concerned my missing of the flight was taken as a gain for the to make more profit with this situation. The people I called to talk to were so rude and sometime even hang up the phone on me.. They ended up cancel my return flight too even though it’s suppose to be 1 month from now. They did not care if anything went okay with me, they kicked me out of their space. I ended up spending $2000 to book another flight. For this reason I hate this airline and I would never ever recommend it to anybody which I know they wouldn’t care because they will still make money but im gonna warn everybody I know to stay away from this airline"

Cons: "More protein in food"

Cons: "Terrible service, lost all my luggage with no recall on where"

Pros: "Great and very patient crew!"
Cons: "Boarding process chaotic"

Pros: "Nothing"
Cons: "Very bad experience and crew was unexperienced"

Pros: "Cabin crew were cheerful n helpful"

Pros: "The flight and the food was good"
Cons: "NA"

Cons: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"

Pros: "Everything was perfect...seats crew food accuracy"
Cons: "Nothing"

Pros: "I expected the same amenities that I had on the incoming flight, but it was not comparable for me. It was a different plane perhaps. Well, fine. But for an average woman to have the man next to me bodily impinging was beyond uncomfortable."
Cons: "I was in the center seat and I am not a large person. That this flight did not give me even the minimum body space. Perhaps it would make sense to offer a travel class where, in advance, one might choose a larger area but not as large as under business class. At least economy plus. Please!"

Pros: "Timings good."
Cons: "Wheel chair assistance very poor, I suffered a lot."

Cons: "not a choice of Indian movies;"

Pros: "On time. Plane was clean. Security clearance was good."
Cons: "Food quantity and quality dropped to zero. Absolutely disappointed. I had travelled with etihad before. But this time I feel like not to travel with them again. In a 14 hour flight hardly one meal with 10 hour gap. Imagine if some one traveling with diabetic needs"

Pros: "excellent quiet A380 plane. Enjoyed the flight even in economy"

Pros: "Services n hospitality"
Cons: "Washroom maintenance can be better."

Cons: "Never got here! First foight never left."

Pros: "The crew was curtious, flight on time, good and clean planes, met all expectations."

Pros: "The staff were great. Comfortable."
Cons: "Not much."

Cons: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"

Pros: "I sat in the aisle seat so it was fairly roomy. The movies selection was very good."
Cons: "The Air Hostess was fairly rude to one particular passenger. Given that that passenger was fairly aggressive in asking for children kits, and the Air Hostess was doing her best to inform her that she has to give them all to the children first. Unfortunately it was very condescending the way she talked to the said lady. I felt that it could have been handle better. The guy next to me, his On Flight entertainment wasn't working. i felt bad for him."

Cons: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."

Pros: "I've flown more than 9 different airways on international flights; Etihad has probably the best economy seats and in flight entertainment with large movie collection."
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."

Cons: "Coldest flight. Everyone was freezing. Whenever I asked a question, I felt the crew members didn't want to be there. My seat couldn't recline so I had to ask if I could move and the staff member seemed annoyed. Compared to other planes, there isn't enough room between seats."

Pros: "Emigration and customs at Abu Dhabi"
Cons: "Leg room between seats are too small and in flight service was not good"

Pros: "The very large windows and bathroom linoleum pattern were a nice change from what I'm used to with other Airbus and Boeing planes."
Cons: "The sink in the bathroom had a slow drainage issue and upon informing the crew, one attendant immediately went to check it out."