Pros: "Friendly staff"
Cons: "Didn’t get to pick seats"
Pros: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
Pros: "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
Cons: "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."
Pros: "Nothing at all."
Cons: "A 1 hour flight, delayed. Meant I missed my entire flight and stayed I Ottawa International for 8 joirs"
Cons: "There was no coffee or tea available on the flight"
Pros: "Great staff!"
Pros: "Quick flight. Dlient Service in check-in was excellent, she went the extra mile to change my return flight to a more reasonable time."
Cons: "No snacks unless you are willing to pay more than 10 dollars lol"
Pros: "The plane was confortable and the drive also"
Cons: "The waiting time at the Toronto airport was exagerated"
Cons: "Flight was delayed and then without notice back on schedule and the we boarded and sat on the tarmac for an hour. Why board us if we can’t leave?"
Pros: "Take off take off and landings were on time or early."
Cons: "I could not find the AC outlet that was supposed to be there. I only noticed under the seat When deplaning."
Cons: "My baggage did not make the flight. It took 3 days to return it to me"
Pros: "Got to Newark fast luggage was off plane very quickly"
Cons: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"
Pros: "Once boarded, the crew was pleasant and very helpful. It was a smooth flight."
Cons: "Air Canada check-in at YOW was overwhelmed. There were not enough agents to handle the amount of passengers or flights they had going out. I waited 50 minutes in a check-in line and almost missed my flight. Passengers in front and behind me had the same experience. Air Canada really needs to examine their operations at YOW and manage the situation better."
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
Pros: "Boarding was excellent, most of the staff except one was excellent. The flight was smooth. Got hooked on a new series that I started watching on the plane."
Cons: "The wait time between flights on the way home was brutal but you expect that if you are flying on points. What made it worse was that I had to leave the secure area and collect my bags then wait 8 hours in the airport only to go through security again. On top of that trying to get my baggage tag there was a female agent that should have retired 100 years ago directing people like it was our fault she still had to work. If you can't be nice you should not be in customer service."
Pros: "Pilot apologized that the entertainment system was down. Then suggested we turn back 10 years and do it the old way by reading a book or magazine to pass the time."
Cons: "Flight delayed by 2 hours"
Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
Pros: "A few turbulents just before landing but great flight crew."
Pros: "We were upgraded to business class and received wonderful service by all crew members."
Pros: "Efficient boarding"
Cons: "The headphone jack on my seat was broken which for a 5.5 hour flight is quite difficult. The only compensation the air flight attendant offered was a glass of wine,which I couldn't drink due to being on medication. I had purchased 3 meals and 2 snacks so she could have comped one of them. This is the second time I experienced this on Air Canada with little to no appropriate service recovery. I had my iPad~an offer of free wii fii would have also been an option"
Pros: "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
Cons: "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"
Pros: "The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board."
Cons: "Baggage fees and leg room."
Pros: "Food was actually pretty decent tasting and priced."
Cons: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
Cons: "Crew were very rude"
Pros: "Airlines keep the cabin too cold. On the domestic of the travel leg blankets were for additional pay which is crazy - I understand about meals, but blankets are required only because the conditions offered by the airline are uncomfortable. One luggage was lost, but that is now almost part of travel."
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Pros: "The plane was very new. Had a great entertainment system. Power plug ins. USB plug ins. Seats were a bit small, but when are they not?"
Cons: "They forgot to bring me dinner then when I finally got someone's attention they told me they had given away ALL the dinners. How is that even possible? In the end they gave me a first class meal so not bad."
Pros: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Cons: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Cons: "Squeezed in like sardines. Nickled and dimed at every turn."
Pros: "They our sits for a better one because of my 6 year old son."
Cons: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Cons: "Very slow service"
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Cons: "IFE and food were awful. Space was cramped, lights left on for a night flight. AirCanada headphone rules are just dumb."
Pros: "The plane didn't crash."
Cons: "We were dehydrated and the flight attendants were stingy with WATER."
Cons: "It was a short flight so everything was ok"
Pros: "Crew was courteous and efficient."
Pros: "Originally this flight was scheduled to be an 1hr and 17minute flight. It only took 55 minutes from gate to gate. Flight attendant was really friendly, overall a very great experience."
Cons: "The aircraft that was servicing this route was tiny and at times I found it difficult to stand up properly without hitting my head. There was a little chop upon takeoff but besides that everything went smoothly."
Cons: "No variety in menu for a long time (business class)"
Pros: "Had extra legroom but paid for it"
Pros: "The fact that I was rebooked immediately to my new flight AC-DC 705 at 8:50 am by two wonderful ladies at La guardia airport who comforted then boarded me unto a flight due to the fact that I missed my original flight. This occured due to the Airport being Unorganized! As I had checked in well before 3 hours and was on time for my original flight at 8:30 am."
Cons: "I was rebooked so my new flight AC 705 was directed straight to Toronto. Only thing I disliked was that gentleman who was left at the gate for my original flight at 8:30am. He was rude!!!!"
Pros: "Nice staff"
Cons: "Unable to buy food or drinks on plane without a credit. I don't have one !!!"
Pros: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Cons: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."