Best Western Brook Hotel Norwich

2 Barnard Road, Norwich, NR5 9JB, United Kingdom
+44 160 374 1161

Cheapest
rate per night

7.7

Good
based on 1,650 reviews
Best Western Brook Hotel Norwich - Norwich, England, United Kingdom
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Provider Nightly total
Travelocity C$ 94
Best Western C$ 94
Travelocity
Best Western

Good to know

Value for money 7.6
Distance to city centre 6.3 km
Location rating 7.7
Nearest Airport London Stansted
Distance to airport 107.5 km

Rooms

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Check-out

Standard Rooms

C$ 94+

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Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 94 per night

Reviews

Pros

Cons

Traveller rating

411
386
178
42
1

Time of year

Traveller type

Show reviews that mention

+
air conditioning unit in 136 reviews
bar food in 134 reviews
bathroom very dated in 9 reviews
breakfast was good in 311 reviews
comfortable bed in 265 reviews
extractor fan in 10 reviews
good parking in 27 reviews
good size in 48 reviews
room dirty in 486 reviews
staff were friendly in 437 reviews
value for money in 107 reviews
  • Excellent
    Oct. 2019
    8.8

    Reception staff & room excellent

    Breakfast very poor

  • Good
    Oct. 2019
    6.7

    The room was comfortable, decent bedding. Good shower.

    The breakfast was chaotic. Too many customers and not enough staff in the kitchen. Long queues for food whilst waiting for either eggs, sausages, bacon, mushrooms, tomatoes to arrive. This occurred in fits and starts. Some people gave up. Once it was on the plate it was okay but could have been warmer. Very disappointing.

  • Mediocre
    Oct. 2019
    3.3

    Accommodated request for late checkout.

    Bar constantly left unattended - stood waiting for approx. 10 minutes waiting for service before being told I could not charge to my room as they had not swiped credit card on arrival. Had to walk back to room for card. Poor bar food. Bathroom was not clean, long hairs of previous occupant stuck to side of bath. Guests on floor above extremely drunk (and maybe on something else?) stamping, shouting, arguing until 02:30 - no one contactable to address situation.

  • Mediocre
    Oct. 2019
    4.0

    Great meal served in the restaurant in the evening, staff very helpful

    The white curtains (nets) hanging in the bedroom were frayed and worn and had dirty marks on them. The chair had brown stains on it by the dressing table. The bedroom smelt and there was black mould on the bathroom ceiling and sides of the bath. I asked for a quiet room but the rooms alongside had very noisy guests, who were speaking loudly, banging doors throughout the night. Once I alerted the night porter he spoke to them but it went on until after 3am.

  • Excellent
    Oct. 2019
    10.0

    Everything great budget stay, breakfast excellent

    Nothing

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About

Overview

The Best Western Brook Hotel in Norwich resides just three miles away from the city center. Whilst staying here - nestled in the capital of East Anglia - you can enjoy a rare blend of history and modern sophistication, with lots of nearby attractions to wow you away from the hotel. The Best Western is in fact ideal if you’re looking for a hotel near Norwich castle. You’ll be less than 20 minutes from the 900-year-old Normal Palace turned prison, which has recently been reimagined as a museum and art gallery. The castle offers talks and workshops for adults, and plenty of family activities during school holidays for an exciting insight into Norwich’s history. A 15 minute drive from the hotel will take you to the vibrant Norwich market. The market is open six days a week and boasts almost 200 stalls, so you’ll be met by fabulous food, flowers, crafts and oh so much more. BeWILDerwood, a forest jam-packed with adventure, is only 30 minute from the hotel. It includes everything from zip wires and jungle bridges, to boat trips for limitless family-fun. Style and flair can be observed as soon as you enter the hotel, as our contemporary décor is frequently complimented by guests. For business folk, we have free Wi-Fi and plenty of desk space in all 81 cozy en suite bedrooms, so you can enjoy both a peaceful working environment and a rejuvenating rest. We also recommend keeping an eye out for our Murder Mystery nights, as guests are invited to piece together a murder whilst indulging in a welcome glass of bubbly and a divine 3-course meal. You'll find our friendly staff as charming as our accommodation, as we'll always make you feel welcome - whether it's your first or one hundredth time here. For further amenities, Carrefour Health Club is nearby and is available to our guests for £5.

bestwestern.com

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.7 Good

based on 1,650 reviews

7.7

Cleanliness

7.6

Comfort

8.2

Staff

7.6

Value for money

Check in

3:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Disabled Access
Laundry service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24hr front desk
Free parking
Storage available
Terrace/Patio
Concierge service
Laundry facilities
Hairdryer
Free Internet
Pets not allowed
Designated smoking area
Wedding services
Elevator
Cable or satellite TV
Safe

Photos

Best Western Brook Hotel Norwich - Norwich - Lounge All Photos (18)
Best Western Brook Hotel Norwich - Norwich - Bar Bar (2)
Best Western Brook Hotel Norwich - Norwich - Bedroom Bedroom (7)
Best Western Brook Hotel Norwich - Norwich - Building Building (1)
Best Western Brook Hotel Norwich - Norwich - Food Food (3)

Location

Most Popular Landmarks

  • Sainsbury Centre for Visual Arts 2.8 km
  • University of East Anglia 2.8 km
  • Strangers Hall Garden 5.3 km
  • The Forum 5.3 km
  • Market Place 5.4 km
  • St Peter Mancroft Church 5.4 km

Getting Around

Norwich Arpt 5.7 km
Cambridge 85.7 km
Norwich, Norfolk 6.5 km
Wymondham, Norfolk 10.9 km

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