Arc The Hotel

The bed was wonderfully comfortable and the sheets were great. The air conditioning actually ran and cooled the entire room (sometimes in hotels it barely works) and the water pressure in the shower was delightful.

There was a strange odor when I entered the room, and it intensified when I got into the bathroom. After taking two showers I realized it was the smell of mildew and it was coming from the shower curtain. I asked at the front desk to have the curtain replaced and watched as the employee wrote down to have it cleaned. I reiterated that I'd like it to be replaced, but upon returning to my room it was slightly damp and smelled of cleaner, so clearly that was not done. The real issue, I believe, was with the top part of the curtain, which is the part that doesn't get changed out or washed often. The lower half is detachable, so I'm assuming that's all that's cleaned regularly (the smell reinforced this). Other negatives included almost no natural light in the room (despite a large window, my room faced the side of a brick building) and that there wasn't a fitted sheet on my bed, just a top sheet laying on top of the mattress. Also the entrance to the hotel is HEAVILY perfumed with this musky smell that was rather unpleasant and activated my allergies every time I walked in, followed by the distinct smell of egg sandwiches by the elevators.

The hotel is pretty and comfortable

The staff were dismissive. We were staying there to celebrate my cancer remission anniversary on August 16 before having to leave early to drive to Sherbrooke Quebec on the 17th for a family afternoon wedding - we chose our breakfast and placed the request on our door hoping for a romantic breakfast together with plenty of time to get ready to go in the morning. The breakfast was late - well after the time it was requested for . We called about it and were just told “ it’s coming “ abruptly by staff . When it finally made it to us the person delivering it said she was the only person working the kitchen and room service. It was a Saturday morning . And when we tried to bring it up at check out we weren’t apologized to or even asked about our experience we were just brushed off with “ I’ll let the chef know “. It ruined what should’ve been a beautiful morning for a celebration and weekend he away . Not sure if we shall stay there again .