I have stayed here in the past and had great service. Maybe it was the weekend and the staff were overwhelmed. Not my most memorable trip
4 stars
DoubleTree by Hilton Ottawa Downtown
Photos of DoubleTree by Hilton Ottawa Downtown
Overview
The Novotel Ottawa City Centre hotel offers 4-star accommodations in the heart of the city. Byward Market and the Rideau Canal are just steps from this hotel, which is across the street from the Rideau Shopping Centre and within walking distance of the Parliament. The Ottawa Convention Center and the University of Ottawa are also located near this hotel. Paid parking is located near this luxury hotel, including covered parking and RV/bus parking.
Complimentary WiFi is provided in all areas of the hotel, which also offers pet-friendly accommodations. The Novotel Ottawa City Centre hotel is a non-smoking property. Accessible guest rooms and facilities are available. The front desk offers 24-hour reception and other guest services. Dry cleaning services and a currency exchange are also available. This downtown hotel has an indoor heated pool and jacuzzi for guest enjoyment, as well as a fully-equipped fitness center. A breakfast buffet is available for a fee.
The hotel has a restaurant and bar for guest dining and room service is available during limited hours. There are seven meeting and event rooms at the hotel, which also offers a self-serve business center. Meeting and event planning services are available, along with AV equipment. There are 282 guest rooms and suites at the hotel. All guest rooms include blackout curtains, in-room climate control, a phone, flat-screen TV, and a sofa bed. A private bathroom includes complimentary toiletries and a hairdryer. Ironing amenities are also available. Upgraded suites offer additional living space and premium amenities.
Latest deals for DoubleTree by Hilton Ottawa Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at DoubleTree by Hilton Ottawa Downtown
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Coffee shop
- Business centre
- Wi-Fi available in all areas
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Things to do
- Hiking
- Bicycle rental
- Canoeing
- Ice skating
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Family rooms
- Telephone
- Storage available
Parking and transportation
- Parking
- Airport shuttle
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Bathroom
- Hairdryer
Outdoor
- Terrace/Patio
Fitness
- Fitness centre
Reviews of DoubleTree by Hilton Ottawa Downtown
8.1
Very good
2557 verified ratings
Wonderful
1252
Very good
543
Good
408
Okay
141
Fair
116
Mediocre
38
Poor
59
Summary of reviews
Guests say
Guests appreciated the great location and breakfast offerings, but many expressed concerns about cleanliness, outdated rooms, and value for money. Some also noted issues with service and parking, indicating a need for improvements in these areas.AI-generated from customer reviews
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Score by provider
8.1 out of 10
518 reviews
8.5 out of 10
13 reviews
8 out of 10
8 reviews
All reviews
Cons (-) Softer pillow please.
Pros (+) easy to book hotel room
Cons (-) high price for outdated room, staff could be friendlier, ugly view from our window
Pros (+) The Novotel was close to the Parliment Hill, Byward Market and Shopping.
Cons (-) The road construction made access to the hotel difficult. The traffic noise was also very loud on the third floor on a Saturday night.
Pros (+) Location was great.
Cons (-) When we arrived the room had an odour. The staff came and sprayed with air freshener. We were not offered another room. Later in our stay when we turned on the air conditioner in the corner of the unit on the smell of dog and urine wafted out. When I asked if pets had been housed in the room I was told pets were allowed in all the rooms. If you do not want a room used for pets this is not your cho...
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Pros (+) Location was amazing! Staff very friendly, room clean and comfortable.
Pros (+) Great lobby restaurant. Different twist on flavour with friendly staff
Pros (+) The hotel restaurant was excellent.
Cons (-) The view from the room was depressing. The first one they offered looked upon a parking lot, the next one, which was the only other possibility, upon a construction site filled with debris. The reception desk personnel did not speak French. The bar decoration was not at all like the one posted on Kayak.
Pros (+) It was okay..
Cons (-) I expected it to look a bit newer than it was.
Pros (+) Cleanliness, staff, location was fine since I like to walk. The pool was nice.
Cons (-) Parking price was not listed. Cost $23/day! No mention of that in the add. Also breakfast was a straight $19/person. Too much!
Location
33 Nicholas Street, Ottawa, ON K1N 9M7
What's nearby
- Shaw Centre246 m
- National War Memorial0.5 km
- Embassy of the United States0.5 km
- University of Ottawa0.6 km
- Parliament Hill0.8 km
- Peace Tower0.8 km
- National Gallery of Canada0.8 km
- Library Of Parliament0.8 km
- Royal Canadian Mint1 km
- Downtown Ottawa1 km
- Supreme Court of Canada1.3 km
- Library and Archives Canada1.6 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Ottawa Downtown
Low season | February |
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High season | November |
Average price (weeknight) | C$ 226 |
Average price (weekend night) | C$ 224 |
When to book a room at DoubleTree by Hilton Ottawa Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.8 |
|---|---|
Distance to downtown | 1.3 km |
Nearest Airport | Ottawa |
Distance to airport | 11.6 km |