Not informed about boiler issues at check-in
It was a very nice property, some of the rooms are spectacular, breakfast was also very nice. I would consider going back as long as they have heat and hot water....
We should have been informed at check-in about that there was no hot water and no heat. We overheard a guest complaining at check-in and we where sold that it was resolved and everything would be OK within a few hours. To add insult to injury I was given a room that did not resemble anything that I booked although immediately after complaining I was shown another room that was what I did book. (And it was spectacular.) But this new room was cold, very cold, we went out to diner and when we returned a couple of hours later it was still cold. They did immediately help by providing us another room that was much hotter. I understand that issues such as this happens, what I find distasteful was that the gentleman at check-in downplayed it and was deceptive about reality. We should have been informed and allowed us to have a choice.
A stay at Hotel Palazzo Sitano places you in the heart of Palermo, within a 10-minute walk of Regional Gallery and Martorana. Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Palermo? This hotel has 915 square feet (85 square meters) of space consisting of a conference center and meeting rooms.
Based on 1,280 reviews
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