Was never given the room I booked so never even went to the room
4 stars
The Westin Pasadena
191 North Los Robles Avenue, Pasadena, CA 91101, United States
Pasadena, CA
See location+1 626 792 2727Photos of The Westin Pasadena
Overview
Situated in downtown Pasadena, Westin Pasadena stands close to several places of interest in the area. It offers a relaxing stay with a comfortable ambience that has been given a lift with recent renovation work.
Westin Pasadena is a 4-star property located within walking distance of several popular destinations. The Pasadena Museum of California Art is at a walking distance of just five minutes. Around two miles away is the Rose Bowl Stadium, while the Kidspace Children’s Museum stands around three miles from the property. Los Angeles International Airport is the nearest transit point 45 miles away.
Every room at Westin Pasadena has a cable TV where guests can watch pay-per-view movies. Both wired internet and WiFi connection help guests stay connected at all times. Premium bedding is provided on the pillowtop beds, while complimentary toiletries and a hair dryer can be found in the bathroom. Free newspapers, a coffeemaker, and a refrigerator are the other amenities on offer in each room.
An onsite bar and restaurant caters to the dining needs of the guests staying at Westin Pasadena. The restaurant is well-known for its selection of Californian cuisine. In addition to dining in the restaurant, guests can avail room service from here as well. Breakfast is cooked-to-order and available for a small fee. Several other dining options are also available nearby.
Guests can enjoy relaxing in the outdoor pool and hot tub at Westin Pasadena. A 24-hour fitness center is also available for those who wish to keep fit. The public areas have good WiFi connectivity provided for free. Those who arrive at the hotel in their own cars can avail the free parking facility on the premises. Laundry and dry-cleaning facilities are also available. Concierge service allows guests to have their tour- and accommodation-related queries answered.
Westin Pasadena provides a comfortable stay for visitors to the area. It’s especially sought-after by those looking to enjoy a highly-rated quality of service and facilities.
Latest deals for The Westin Pasadena
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at The Westin Pasadena
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Shuttle service (free)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Roll-in shower
- Elevator
- Shower chair
- Hypoallergenic
- No smoking
- Toilet with grab rails
- Private entrance
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Parking and transportation
- Shuttle service (free)
- EV charging station
- Parking
- Valet parking
- Private parking
General
- Window
- Family rooms
- Seating area
- Telephone
- Storage available
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Pool and spa
- Spa
- Hot tub
- Outdoor pool
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Outdoor
- Terrace/Patio
- Garden
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Bedroom
- Alarm clock
Things to do
- Gift shop
Fitness
- Fitness centre
Reviews of The Westin Pasadena
8.5
Very good
1517 verified ratings
Wonderful
942
Very good
188
Good
137
Okay
67
Fair
59
Mediocre
43
Poor
81
Summary of reviews
Guests say
Guests have highlighted the hotel's excellent location and friendly service as major positives, with many praising the staff's responsiveness and customer care. However, there are significant complaints regarding cleanliness, with several guests noting that rooms weren't properly cleaned and had unpleasant odors. Additionally, the lack of amenities, such as functional hairdryers and proper lighting, detracted from the overall experience. Parking fees also faced criticism, contributing to guests' dissatisfaction.AI-generated from customer reviews
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Score by provider
8.5 out of 10
7 reviews
8.5 out of 10
34 reviews
All reviews
Pairs more for a room two two beds. Was given a king bed only for our family. No return of the amount of difference.
Because I booked through a third party, and arrived late at night after a flight delay, they didn’t have the room type I pre-paid. I needed two beds, and a roll away was a fire hazard in a king room. They reluctantly switched me to the type I had originally booked the next morning.
The TV was old playing analog old movies and infomercials.
This facility is dated. The wear and tear are showing (e.g., there was visible damage on the door frame). The bathroom wall had big stains, and the protective glass of the artwork in the bathroom had visible stains (that were different than the stains on the wall). It surely is not what you would expect from a 4-star hole in the US (let alone an upscale city like Pasadena). The tea bag refills on ...
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Pros (+) Location
Cons (-) Had to use service elevator outside lobby to get to rooms. Bathroom has little space to hang towel... like one hook and one small bar. The door to the bathroom is on rails and it gets stuck twice because something was probably bent. No bottled water in the room.
Pros (+) Customer service was amazing the bed was so comfortable and location was ideal
Cons (-) Nothing
Cons (-) Noisy, customers talking in hallway late at night & early am. Didn't have room set up as requested.
Cons (-) Parking privileges in and out not needing to pay.
Pros (+) nice property in a good area to walk to resturants and shops. alot to see. nice pool area . very comfortable bed.
Location
191 North Los Robles Avenue, Pasadena, CA 91101
What's nearby
- Pasadena City Hall253 m
- USC Pacific Asia Museum270 m
- Pasadena Museum of California Art280 m
- Paseo Colorado0.5 km
- Pasadena Playhouse0.6 km
- Pasadena Convention Center0.7 km
- Old Pasadena0.9 km
- Norton Simon Museum1.7 km
- Pasadena Museum of History1.8 km
- The Gamble House1.8 km
- California Institute of Technology2 km
- Kidspace Childrens Museum2.2 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Pasadena
Low season | December |
|---|---|
High season | March |
Average price (weeknight) | C$ 380 |
Average price (weekend night) | C$ 300 |
When to book a room at The Westin Pasadena
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.9 |
|---|---|
Distance to downtown | 0.3 km |
Nearest Airport | Burbank Bob Hope |
Distance to airport | 20.8 km |