|"Very clean and friendly staff"||(in 145 reviews)|
|""Nice rooms, great locations, friendly staff""||(in 93 reviews)|
|""Very clean, modern nice hotel.""||(in 76 reviews)|
|""Room had dirty carpet, towels, sheets.""||(in 64 reviews)|
|"The front desk staff was extremely unhelpful!"||(in 15 reviews)|
|""Room had dirty carpet, towels, sheets.""||(in 61 reviews)|
|room was nice||in 311 reviews|
|staff were nice||in 301 reviews|
|comfortable room||in 245 reviews|
|great location||in 237 reviews|
|valet parking||in 222 reviews|
|beautiful hotel||in 184 reviews|
|front desk||in 118 reviews|
|shuttle service||in 109 reviews|
|nice pool||in 81 reviews|
|walking distance||in 78 reviews|
|everything was perfect||in 67 reviews|
|bed was comfortable||in 53 reviews|
|pasadena||in 40 reviews|
|westin||in 26 reviews|
|free shuttle||in 23 reviews|
|elevators not working||in 22 reviews|
|room service||in 21 reviews|
|steam room||in 13 reviews|
Had to use service elevator outside lobby to get to rooms. Bathroom has little space to hang towel... like one hook and one small bar. The door to the bathroom is on rails and it gets stuck twice because something was probably bent. No bottled water in the room.
Customer service was amazing the bed was so comfortable and location was ideal
Noisy, customers talking in hallway late at night & early am. Didn't have room set up as requested.
Parking privileges in and out not needing to pay.
nice property in a good area to walk to resturants and shops. alot to see. nice pool area . very comfortable bed.
The restaurant waiters during breakfast were all over the place and service was horrendous. The valet guys were never anywhere to be found! The guy who was supposed to be our valet guy to take our luggage down was a HALF HOUR late!!!! Ridiculous. This hotel is way understaffed. and filled with too many flighty people.
Mediocre hotel. Expect more from a Westin. Shower sprayed all over, b
Windows open to allow fresh air
I love the room and it's cleanliness . Love the front desk welcoming atttude . And also them offering late check out .
I asked for extra shampoo . It arrived 35 min later . Hotel wasn't that busy . And they didn't apologize for the delay . Pool needed to be more clean. Maybe those days had too many kids out of school
This was my first time staying here in years. The room was comfortable and clean. We were in a new renovated room and floor, which enhanced our stay. Norman at the restaurant was great - very attentive and accommodating. The hotel is centrally located and their shuttle/car service was very convenient (they"ll drop and/or pick up within a 3 mile area).
I found the rate we paid was excessive compared to the rates I have seen for this hotel in the past.
Not up to Westin standards
Location is great, staff were nice
Bedding was inferior, restaurant was overwhelmed,
Everything was great! Maybe, it is a little expens
Bed Cleanlinnes Bed
Nice hotel with questionable staff
The hotel was clean. Check in was fast and the valet service was prompt and attentive.
Make them walk the room with you at check out. I was charged a $50 smoking fee when I don't smoke.
Situated in downtown Pasadena, Westin Pasadena stands close to several places of interest in the area. It offers a relaxing stay with a comfortable ambience that has been given a lift with recent renovation work.
Westin Pasadena is a 4-star property located within walking distance of several popular destinations. The Pasadena Museum of California Art is at a walking distance of just five minutes. Around two miles away is the Rose Bowl Stadium, while the Kidspace Children’s Museum stands around three miles from the property. Los Angeles International Airport is the nearest transit point 45 miles away.
Every room at Westin Pasadena has a cable TV where guests can watch pay-per-view movies. Both wired internet and WiFi connection help guests stay connected at all times. Premium bedding is provided on the pillowtop beds, while complimentary toiletries and a hair dryer can be found in the bathroom. Free newspapers, a coffeemaker, and a refrigerator are the other amenities on offer in each room.
An onsite bar and restaurant caters to the dining needs of the guests staying at Westin Pasadena. The restaurant is well-known for its selection of Californian cuisine. In addition to dining in the restaurant, guests can avail room service from here as well. Breakfast is cooked-to-order and available for a small fee. Several other dining options are also available nearby.
Guests can enjoy relaxing in the outdoor pool and hot tub at Westin Pasadena. A 24-hour fitness center is also available for those who wish to keep fit. The public areas have good WiFi connectivity provided for free. Those who arrive at the hotel in their own cars can avail the free parking facility on the premises. Laundry and dry-cleaning facilities are also available. Concierge service allows guests to have their tour- and accommodation-related queries answered.
Westin Pasadena provides a comfortable stay for visitors to the area. It’s especially sought-after by those looking to enjoy a highly-rated quality of service and facilities.
based on 1,036 reviews
Policies vary by room type and provider.
Guests with existing The Westin Pasadena reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at The Westin Pasadena for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Pasadena is located at 191 North Los Robles, 0.3 km from the centre of Pasadena. Pasadena City Hall is the closest landmark to The Westin Pasadena.
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Westin Pasadena.
Yes, The Westin Pasadena offers free Wi-Fi.
No, The Westin Pasadena does not offer free parking.
No, The Westin Pasadena does not offer free airport shuttle service.
The Westin Pasadena is 20.8 km from Burbank Bob Hope. The Westin Pasadena is 30.7 km from Hawthorne.
Yes, The Westin Pasadena is a pet-friendly hotel.
Yes, The Westin Pasadena has a pool on-site.
The Westin Pasadena has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.