Warwick Hotel Rittenhouse Square

Thieves in the parking staff

I had my iPod stolen from my car by the valet/parking staff.

Clean, friendly

Expensive, not as many amenities as other hotels up the street

Pretty place with terrible service

Huge room, comfortable bed

This hotel is unsusuccessfully trying to be a luxury hotel, which it does look like. Looks aren't everything though. The way you're treated by the staff is most important in a luxury hotel. This where the Warwick falls flat on its face. The "doormen" never acknowledged us going in or out. When the bellman showed us to our room, we asked where the ice machine was, instead of filling our ice bucket, he showed us where we could get our own ice--pretty classy guy. Now for the maid service: When we showered the first morning, there ware only two hand towels, one of which we had to use as a bath mat. My husband asked one of the maids on our floor for a couple more hand towels. Her reply was that she had none! We had to call housekeeping to ask for extra hand towels and a bath mat. When our room was done that morning, we got a bath mat, but no hand towels. They also failed to replace our coffe, coffee cups and drinking glasses. We were givien an hour extension for check out, but our maid knocked on our door three times to ask when we were checking out. All three times she knocked on the door were before noon! If Radison wants to run this hotel as a high-end hotel, they need to actually train there entire staff how to serve their guests.

Rooms were spacious and staff helpful.

Location

Front desk people were cooperative.Nice central location for shopping, and seemed a nice neighborhood.

Food smell permiated room (probably from steak house in the hotel).Became very nauseating during my stay, and interfered with all uses of room. Poor sleep from smell. It was like people were cooking rotten meat all day and night.

Flexible staff, location.

Needs rennovation, loud AC.

The room was spacious and quiet. The reception area is very airy, bright, luxurious, and welcoming. The bar food is good.

No grab bar in the shower, inside a tub. Toilet paper holder was behind me on the wall.

Great bar with friendly staff and very good food. It was enjoyable to hang out there after a day of seeing the sites.

Rooms seem a bit dated, and there was no safe in the room.

Excellent location

Overcharged for keeping a pet in the room. Neighboring hotels charge either nothing or $25. Radisson Plaza-Warwick charged us $60 for an overnight stay.