Rooms need updating. Pool dirty. 90% kids. They should advertise this resort as a kids and family resort. Not a good value for the money
Everything was amazing.
How early check out was not the best.
Aging but acceptable property
The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.
Love this hotel!
I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
A Complete Dump
Easy check in
They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.
Nice family resort with water park
I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun.
Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
It's a nice place, bed was so good
Nothing to complain about
Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
The pool was great! The pool staff was excellent and always around if you needed anything!
We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.
Great for families and young kids
The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa.
There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.
Beautiful retreat from busy life
This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
Daily Resort Charge will be added to the room rate and includes: Guest high speed internet access; River Ranch (max 4); Miniature Golf (max 4); Health Club Access (max 4); Tennis Court Access (1 hr. max 2); Local and Toll-Free Calls The award-winning, 563 suite, Pointe Hilton Squaw Peak Resort hotel in Phoenix, Arizona is home to the Hole-in-the-Wall River Ranch - a water wonderland of family fun with acres of pools, waterfalls, a lazy river for tubing, waterslide, the prairie dog putting course, four lighted tennis courts and Coyote Camp - a children's adventure program. After a day outdoors in the Arizona sunshine relax at the completely renovated Spa, Salon & Fitness Centre. Spoil your body with treatments, relaxing massages, personal training or an invigorating workout. Arizona is famous for outdoor dining and the Pointe Hilton Squaw Peak Resort has just that at all of our hotel restaurants. Whether on one of the two patios overlooking the beautiful mountains or in the authentic dining room, be sure to check out the Hole-in-the-Wall restaurant featuring a western-style menu for breakfast, lunch and dinner. Or, if you don't want to leave your place in the sun, mosey on over to Slim Picken's at the River Ranch for some poolside grub. Guests of the Pointe Hilton Squaw Peak Resort in Phoenix, Arizona will enjoy relaxing in the beauty of the adjoining Mountain Preserve, while indulging in the luxurious services and activities that the resort has to offer. Set on a mountainside with panoramic views, this Spanish-style resort features 27 acres of beautifully landscaped grounds with downtown Phoenix a mere 10 miles away. The 411 standard accommodations are spacious two-room suites that feature: One king bed or two queens, Bedroom with separate living area, The Hilton Serenity Bed & Bath Collection, Hilton Alarm Clock Radio with MP3 capabilities, Queen-sized sofa sleeper in the living area. The Casita premium accommodations are available in one or two-bedroom units and each bi-level Casita features all the luxuries of the standard suites as well as: A residential setting tucked away in our Casita Village, Kitchenette with refrigerator, mini-bar, microwave oven and wet bar, Queen-sized sofa sleeper in the living area, Carport with rear access to the Casita, Second floor sun deck with table and chairs (excluding One King Casitas). The Pointe Hilton Squaw Peak Resort has more than 48,000 square feet of flexible function space, including three spacious ballrooms and 46 choices of conference rooms, meeting professionals enjoy a myriad of options including high-speed Internet access and a complete business centre. The varied technical needs of event planners and staff are met by our in-house audio/visual specialists. In the spirit of the outdoors, why not entertain your group with playful themed events at Tombstone, our cowboy town, or one of our garden patios? The Pointe Hilton Squaw Peak Resort is centrally located to all Major League Baseball's Cactus League Spring Training facilities in Greater Phoenix; including the new ballparks housing the Los Angeles Dodgers, Cleveland Indians, and the Chicago White Sox. The Pointe Hilton Squaw Peak Resort is only eight miles from Phoenix's Sky Harbor International Airport, and is close to many Phoenix local attractions. So, whether you came to Arizona for a successful meeting, recreational getaway or essential escape, Phoenix and the Pointe Hilton Squaw Peak Resort will always call you back.
Based on 3,015 reviews
Value for money
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