Reserved the room on Kayak when my plane was delayed and I knew I would not make the connection but later airline decided to give a voucher for my room. When I tried to cancel this room, a mere 4 hours later, I was told no and that I would be charged even when I would not be using the room. Will not be using Kayak again. #gotmeonce
Great location and comfort
Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas
Pool was fairly small
Saved in the middle of the night
The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid.
The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.
Close to the airport
Good house keeping, friendly staff
Limited restaurant menu
my stay was clean, high grade and complete with good services, thank you.
comfortable bed. Plenty of space in the room. Liked the big screen tv.
Can't think of anything.
Nice staff. Good restaurant. Good business center where it was easy to print boarding passes.
The hotel is past it's best. The room was fine, though the elevator, hallways, and common areas were shabby, even dirty. The airport shuttle was difficult to find. Had it not been for the volunteers at the airport, I wouldn't have known how to locate it. Even after calling the number, the phone just rang endlessly. We would stay at a different airport hotel next time.
The room was fine, nothing special but not bad. The lobby has clearly been remodeled and has a nice lounge and bar area.
There was a crazy screaming drunk man in the hallway that kept us up for hours and it took the police a long time to come. While the hotel apologized in the morning, I felt that more should have been done to compensate for the fact that we were not able to sleep at all.
I loved the bed
They placed us where we were facing the AC unit, a used towel from a previous guest was still there. The headboard had som sort of white residue on it. Parts of the room was dusty. I found hairs stuck to the sheets on the bed.
This full-service hotel is situated approximately 1 mile from Phoenix Sky Harbor International Airport and offers complimentary airport shuttle 24 hours a day. Local attractions include Chase Field, Dodge Theater, Marquee Theater, US Airways Arena, downtown Phoenix, Scottsdale and Tempe. 1 and a half blocks to Metro light rail accessing Tempe and Downtown. Hotel amenities include full service restaurant and lounge with room service, complimentary wireless high-speed Internet access in public areas and guest rooms, new business center accessible 24 hours with room key only, 37 inch flat screen televisions in every room. multilingual staff, maid service, onsite restaurant - The RBG, The RBG Lounge, outdoor heated pool, outdoor whirlpool, and New fitness center complete with Life Fitness equipment - elliptical machines, treadmill recumbent bike and strength station. Guest rooms feature complimentary high-speed Internet access, flat screen televisions, desks with ergonomic chairs, on demand movies, voice mail, coffeemakers with complimentary coffee and tea, irons, ironing boards and hairdryers. Recipient of the 2013, 2014, 2015 Presidents Award and 2013 Renovation Award. 2015 TripAdvisor Hall of Fame-Certificate of Excellence for 5 years.
Radisson Hotel Group
Based on 1,301 reviews
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