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Illusion Boutique Hotel by Xperience Hotels - Adults Only

Illusion Boutique Hotel by Xperience Hotels - Adults Only

8.7
Excellent

Based on 644 reviews
 
Calle 8 Norte Entre, 5th Avenue, Playa del Carmen, Quintana Roo, Mexico
  +52 984 803 3980
Illusion Boutique Hotel by Xperience Hotels - Adults Only - Playa del Carmen, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
AMOMA.com C$ 93
EasyClickTravel C$ 108
EasyClickTravel C$ 108
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per night
EasyClickTravel
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EasyClickTravel
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Rooms

Check-in
Check-out

Deluxe Rooms

C$ 213+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 213 per night

Double Rooms

C$ 93+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 93 per night

Standard Rooms

C$ 118+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 118 per night
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Unknown
C$ 120 per night
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Unknown
C$ 148 per night

Reviews

Traveller rating

43
15
2
0
0

Time of year

Traveller type

Show reviews that mention

+
  • Good
    Jul 2016
    7.4

    Cute but not that good

    The outdoor space, the service and breakfast.

    The outdated room and damp smell in it.

  • Excellent
    Apr 2016
    10.0

    Perfect location

    The location is half a block from the beach and half a block from 5th Avenue. Our room was quiet, clean and comfortable. The AC was great. The shower was hot and had good water pressure. The beds were comfortable, and the housekeeping was great. As soon as we arrived Fanny was at the front desk and we saw her every evening. Her friendliness was so genuine and we loved seeing her and we came and went about our day. She even gave us a wedding gift as she knew we were moving to a resort to get married after our checkout at Illusion. We had the breakfast included package, which was a simple continental spread with an amazing fresh fruit bowl each day. We paid a couple extra dollars to order some eggs off the menu, which was great value. Our server each morning was Alberto who was always so friendly and attentive. Carlos, the concierge, was great at booking us some excursions as well as making some recommendations for a few restaurants to check out off the main strip. Would stay here again when returning to Playa del Carmen.

  • Good
    Aug 2015
    7.1

    Good location but very average hotel

    Good breakfasts available from the hotel restaurant. Price was only $3.00US for anything on the menu.

    The room needed routine maintenance. Light bulbs out and not replaced, missing shower door, shower head was broken and not replaced until 3rd day. The view from the roof deck is awful due to construction going on all around. The staff is given little authority to make simple decisions. For example, there was a mix up about our breakfast charge. Instead of being able to correct it immediately the staff had to call the manager at home to get his ok. I can't imagine what would happen if there were a real emergency!

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About

Overview

Located in Playa del Carmen (Centro), Illusion Boutique Hotel by Xperience Hotels - Adults Only is a 5-minute walk from Central Square and 7 minutes by foot from Nuestra Senora del Carmen Catholic Church. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotels.com

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Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.7 Excellent

Based on 644 reviews

9.5

Service

9.2

Location

3.3

Bar and Beverages

2.9

WiFi

Things to Know

  • Beach nearby
  • Professional service
  • Great shopping
  • Friendly service

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Car rental
Internet
Concierge service
Currency exchange on-site
Room service
Spa
Restaurant
Bar/Lounge
24 Hour Front Desk
Airport Shuttle (Surcharge)
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Adults Only
Elevator
Outdoor pool
Express check out
Air-Conditioned
Pets not allowed
Linens
Towels
Rooftop

Photos

Illusion Boutique Hotel by Xperience Hotels - Adults Only - Playa del Carmen - Building All Photos (35)
Illusion Boutique Hotel by Xperience Hotels - Adults Only - Playa del Carmen - Building Building (2)
Illusion Boutique Hotel by Xperience Hotels - Adults Only - Playa del Carmen - Building Building (2)
Illusion Boutique Hotel by Xperience Hotels - Adults Only - Playa del Carmen - Outdoors view Outdoors (3)
Illusion Boutique Hotel by Xperience Hotels - Adults Only - Playa del Carmen - Room amenity Provided by Hotels.com Room amenity (1)
Illusion Boutique Hotel by Xperience Hotels - Adults Only - Playa del Carmen - Spa Spa (3)

Location

Most Popular Landmarks

  • Playa del Carmen Main Beach 131 m
  • 28 de julio Park 330 m
  • Yucatek Divers 384 m
  • Calle Quinta Avenida 0.5 km
  • Navega Pier 0.7 km
  • Mamita's Beach Club 1 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

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