Good to know
|Distance to city centre||0.6 km|
|Distance to airport||50.0 km|
|"The staff was great!"||(in 50 reviews)|
|"Location was perfect!"||(in 37 reviews)|
|"Really nice, clean, comfortable rooms."||(in 14 reviews)|
|"The bed was super uncomfortable"||(in 4 reviews)|
|"Bugs Pool is a joke"||(in 6 reviews)|
|"Foggy window/glass, no real window or balcony."||(in 2 reviews)|
Time of year
Show reviews that mention
|ado bus||in 11 reviews|
|beach nice||in 23 reviews|
|bed was very hard||in 16 reviews|
|breakfast was great||in 35 reviews|
|clean rooms||in 22 reviews|
|feet deep||in 3 reviews|
|hot water||in 16 reviews|
|hotel was great||in 27 reviews|
|location close||in 61 reviews|
|middle of the night||in 5 reviews|
|near beach||in 30 reviews|
|playa del||in 10 reviews|
|staff is very friendly||in 75 reviews|
|swim-up bar||in 2 reviews|
|swimming the pool||in 22 reviews|
|window glass||in 6 reviews|
Good location near 5th st. Breakfast was good. Had some vegetarian options. Served at the cafe place next door, their staff was good.
Pool was soo tiny! Not for swimming, it’s probably less than half a meter deep, barely gets to your knees. You have to get towels for the pool in the lobby not at the pool. Pool itself is not in the best condition. Beach is nearby but the water is musty and no one gets in there. There’s not a mini mart near by so it’d be nice if the hotel had one at least for snacks and small essentials. Staff was ok, but that’s just everywhere in Mexico so I won’t complain much about it.
The location was excellent for the main shopping street and for the beach. However the beach was very weedy so we didn’t actually go there. The staff were so helpful and friendly.
The rooms were basic and beds were hard. The last few days of our stay the music was blasting until 4am so kept my boyfriend awake but I slept with earplugs in and was fine. Would definitely stay here again though.
Great breakfast, ideal location.
Very small pool, limited loungers, must be up early to get one
Nice and very polite staff is working in this hotel They are always doing the best to help you as much as possible, at least it was my feeling. Good breakfast, Choice from the menu, about 6-8 kinds of food (eggs, sandwich) in the small restaurant downstairs. Room no. 402 has relay good position near the roof pool and close to the bar which is open during the day. And hotel itself position between 5th ave. and beach is really very good, from this hotel is close to everywhere. I took this hotel just after my business trip in Mexico, to take little rest , I think it was a good choice.
The room was missing standard cosmetics (shampoo, shower gel) which is this hotel providing. They just didn't leave new once after cleaning, even when the old ones was already empty. I had a small misunderstanding on my first day breakfast about extra cup of juice, but this was solved very fast.
Staff was amazing and the locations is great!
Illusion Boutique Hotel Adults Only By Xperience Hotels is centrally located in Playa del Carmen, a 4-minute walk from Central Square and 6 minutes by foot from Nuestra Senora del Carmen Catholic Church. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
based on 857 reviews
Things to Know
- Beach nearby
- Great reception
- Spacious rooms
- Friendly service
Policies vary by room type and provider.
Reviews about Illusion Boutique Hotel by Xperience Hotels - Adults Only
Most Popular Landmarks
- Playa principal de Playa del Carmen 131 m
- Calle Quinta Avenida 227 m
- Parque 28 de julio 330 m
- Yucatek Divers 384 m
- Muelle Navega 0.7 km
- Mamita's Beach Club 1 km
|Playa Del Carmen||1.1 km|
|San Miguel de Cozumel||19 km|