Illusion Boutique Hotel by Xperience Hotels - Adults Only

Illusion Boutique Hotel by Xperience Hotels - Adults Only

8.7
Excellent

Based on 667 reviews
 
Calle 8 Norte Entre, 5th Avenue, Playa del Carmen, Quintana Roo, Mexico
  +52 984 803 3980
Illusion Boutique Hotel by Xperience Hotels - Adults Only - Playa del Carmen, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
AMOMA.com C$ 97
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EasyClickTravel C$ 112
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per night
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Rooms

Check-in
Check-out

Double Rooms

C$ 97+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 97 per night

Standard Rooms

C$ 123+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
Unknown
C$ 123 per night
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Unknown
C$ 124 per night
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Unknown
C$ 153 per night

Deluxe Rooms

C$ 221+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 221 per night

Reviews

Pros

Cons

Traveller rating

48
16
4
0
0

Time of year

Traveller type

Show reviews that mention

+
playa del
lowish
alejandra
near the beach
ado bus
awesome location
beach club
bar on the pool area
main street
staff was very helpful
main strip
distinct odor
small pool
view from the roof deck
tons of shopping
great location
neighbouring hotels
noisy all night long
  • Good
    Jul 2016
    7.4

    Cute but not that good

    The outdoor space, the service and breakfast.

    The outdated room and damp smell in it.

  • Excellent
    Apr 2016
    10.0

    Perfect location

    The location is half a block from the beach and half a block from 5th Avenue. Our room was quiet, clean and comfortable. The AC was great. The shower was hot and had good water pressure. The beds were comfortable, and the housekeeping was great. As soon as we arrived Fanny was at the front desk and we saw her every evening. Her friendliness was so genuine and we loved seeing her and we came and went about our day. She even gave us a wedding gift as she knew we were moving to a resort to get married after our checkout at Illusion. We had the breakfast included package, which was a simple continental spread with an amazing fresh fruit bowl each day. We paid a couple extra dollars to order some eggs off the menu, which was great value. Our server each morning was Alberto who was always so friendly and attentive. Carlos, the concierge, was great at booking us some excursions as well as making some recommendations for a few restaurants to check out off the main strip. Would stay here again when returning to Playa del Carmen.

  • Good
    Aug 2015
    7.1

    Good location but very average hotel

    Good breakfasts available from the hotel restaurant. Price was only $3.00US for anything on the menu.

    The room needed routine maintenance. Light bulbs out and not replaced, missing shower door, shower head was broken and not replaced until 3rd day. The view from the roof deck is awful due to construction going on all around. The staff is given little authority to make simple decisions. For example, there was a mix up about our breakfast charge. Instead of being able to correct it immediately the staff had to call the manager at home to get his ok. I can't imagine what would happen if there were a real emergency!

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About

Overview

Located in Playa del Carmen (Centro), Illusion Boutique Hotel by Xperience Hotels - Adults Only is a 5-minute walk from Central Square and 7 minutes by foot from Nuestra Senora del Carmen Catholic Church. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotels.com

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.7 Excellent

Based on 667 reviews

9.4

Location

9.3

Service

2.5

Bar and Beverages

2.4

WiFi

Things to Know

  • Clean rooms
  • Beach nearby
  • Great shopping
  • Friendly service

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Car rental
Internet
Concierge service
Currency exchange on-site
Room service
Spa
Restaurant
Bar/Lounge
24 Hour Front Desk
Airport Shuttle (Surcharge)
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Adults Only
Elevator
Massage
Outdoor pool
Express check out
Air-Conditioned
Pets not allowed
Linens
Towels
Rooftop

Location

Most Popular Landmarks

  • Playa principal de Playa del Carmen 131 m
  • Parque 28 de julio 330 m
  • Yucatek Divers 384 m
  • Muelle Navega 0.7 km
  • Calle Quinta Avenida 0.7 km
  • Mamita's Beach Club 1 km

Playa del Carmen Travel Guide

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