Sandos Caracol Select Club - Adults Only

Chetumal - Puerto Juarez Road Km 295, Col. Centro, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8.4

Excellent
based on 817 reviews
Sandos Caracol Select Club - Adults Only - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
TripAdvisor C$ 237
KAYAK C$ 255
Hotels.com C$ 255
TripAdvisor
KAYAK
Hotels.com

Good to know

Distance to city centre 5.6 km
Location rating 8.1
Nearest Airport Cancun
Distance to airport 45.0 km

Rooms

Check-in
Check-out

Deluxe Rooms

C$ 283+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 283 per night
IMAGE
Unknown
C$ 345 per night
IMAGE
King bed
C$ 404 per night
IMAGE
King bed
C$ 404 per night
IMAGE
King bed
C$ 404 per night
IMAGE
Unknown
C$ 437 per night
IMAGE
Unknown
C$ 474 per night

Standard Rooms

C$ 268+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 268 per night
IMAGE
Unknown
C$ 300 per night

Superior Rooms

C$ 237+

Photo
Bed Type
Provider
Nightly base price
IMAGE
Unknown
C$ 237 per night
IMAGE
Double bed
C$ 255 per night
IMAGE
Unknown
C$ 255 per night
IMAGE
Double bed
C$ 262 per night
IMAGE
Double bed
C$ 265 per night
IMAGE
Double bed
C$ 305 per night
IMAGE
Unknown
C$ 305 per night
IMAGE
Unknown
C$ 305 per night
IMAGE
Double bed
C$ 365 per night
IMAGE
Unknown
C$ 393 per night

Reviews

Pros

Cons

Traveller rating

77
37
22
8
0

Time of year

Traveller type

Show reviews that mention

+
adults only section in 25 reviews
beach and the pool in 64 reviews
brazilian restaurant in 38 reviews
cenote in 60 reviews
clean my room in 5 reviews
double beds in 3 reviews
eco resort in 36 reviews
families in the adults in 5 reviews
good food in 56 reviews
good service in 24 reviews
hotel with nice in 32 reviews
short drive from the town in 9 reviews
smoking area in 20 reviews
staff was great in 66 reviews
watered down drinks in 4 reviews
  • Mediocre
    Dec. 2019
    3.0

    The property was unique and had a lot of wild life to see.

    The ocean is all reef and not a nice sandy beach. The only pool bar is the “all ages pool”. The “adults only” is very deceiving as there are sections, but not enforced at all. The walk to anything from your room was super long and if you have any disability this is not the resort for you! The drinks are TERRIBLE! The margaritas a lot of times tasted like chemicals. We did an alcohol taste test with a bottle we had bought elsewhere and the resort alcohol tasted totally different! The food was sub par. Room service is supposed to be 24 hours, yet we could not order coffee until a certain time and then it would take almost an hour to get to us. Room service food was cold as well. You have to have reservations for certain restaurants on property and if you are not the “Royal Elite” they will tell you they are booked. There is a “24 hour” vegan style restaurant but all other places close from around 11:30 am until they decide to re-open for lunch. And even then only certain restaurants open for lunch and breakfast. Most staff was kind, but the few that were rude made us not want to come back. We felt like we were going to an adults only resort from the descriptions we read and this is not the case! Please be aware that kids are everywhere-even in the “adults only” area.

  • Excellent
    Dec. 2019
    10.0

    Wow wow wow! Cenote, mayan ruins, food, drinks, animals, beach- everything was awesome!

  • Good
    Dec. 2019
    8.0

    A lot of restaurants to choose from, entertainment team does their best and all staff are very friendly. Swimming pools are neat and sufficient areas to sit.

    During the Michael Jackson show the music was too loud and this resulted that people walked away. Please do something. It would be better to have adults only section where you can have dinner all night. Not only for a certain time.

  • Excellent
    Dec. 2019
    10.0

    Everything

    Little busy in the restaurants and El Templo was fully booked for the whole time we were there, so unfortunately didn't get the chance to try it

  • Good
    Nov. 2019
    8.0

    - Staff members very nice at all restaurant and bars facilities. Big thanks to them :-) - Bed was very big and comfy. Room was very very spacious. - the resort is really big, with several different areas to enjoy and change over the days to do different things. - good variety of restaurants, but buffet style ones are better than the ones a la carte. Also, there is always food availble in different points within the resort, which is great. - great that is next to the jungle/nature, so you can see loads of animals, enjoy small river/cenotes, etc. The few activities they offer for free are okaish, such as kayak, snorkle, etc. the rest are paid separately unfortunately. - the diving school was great too :-) big thanks to the whole crew.

    - I would not consider this to be a 5 star service hotel/resort; 4 or 4+ if so. - The adults only exclusitivity is quite relative, as you can see kids still using the only adults exclusive sections every now and then. - Check-in was annoying; we were there by 2 pm and we did not get our room until pass 4 pm due to reception being slow firstly (this was a feeling we would constantly perceive.. they need more staff members at reception), followed by a room given to us that it was not ready to get in. They inmediately gave us another one, but unfortunately the welcoming for this one was quite sad, as we had no toiletries, no bathrobes, 1 pair of slippers, no welcoming fruits, 1 glass only, etc. We requested to obtain them, but only got the bathrobes. So we literally stopped insisting as I requested it again next day but did not obtain it. - They should look after the overall maintenance, as we had to reach out for the shower drain as it blocked the first day; second day the tv remote was not working... they fixed and changed them inmediately though, so this was good. - Swimming pools can be cleaner. - Maintenance of foosball tables, pool, ping pong tables should be better as some of them are in a really bad state. - The restaurants that are not buffet style, the food quality is not as good. Fish such as tuna steak, carpaccio, salmon or tuna tartares were frozen and tasteless.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Located in Playa del Carmen, this beachfront property is in the city center and within 3 mi (5 km) of Quinta Avenida, Mamitas Beach Club, and Guadalupe Church. El Camaleon Mayakoba Golf Course and Central Square are also within 6 mi (10 km).

Expedia

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.4 Excellent

based on 817 reviews

8.1

Breakfast

8.1

Location

6.4

Room

4.9

Cleanliness

Things to Know

  • Friendly service
  • Friendly atmosphere
  • Pleasant hotel grounds

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled Access
ATM on-site
Business centre
Car rental
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Room service
Game room
Spa
Hot tub
Outdoor pool
Snorkeling
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24hr front desk
Night club
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Pool table
Private beach
Non-smoking rooms available
Terrace/Patio
Hiking
Massage
Laundry facilities
Hairdryer
Pets not allowed
Designated smoking area
Steam room
Storage available
Wedding services
Outdoor tennis
Adults only
Cable or satellite TV

FAQs when booking at Sandos Caracol Select Club - Adults Only

Where is Sandos Caracol Select Club - Adults Only located?

Sandos Caracol Select Club - Adults Only is located at Chetumal - Puerto Juarez Road Km 295, Col. Centro, 5.6 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Select Club - Adults Only.

When is check-in time and check-out time at Sandos Caracol Select Club - Adults Only?

Check-in time is 3:00 PM and check-out time is 12:00 PM at Sandos Caracol Select Club - Adults Only.

Does Sandos Caracol Select Club - Adults Only offer free Wi-Fi?

Yes, Sandos Caracol Select Club - Adults Only offers free Wi-Fi.

Does Sandos Caracol Select Club - Adults Only offer free parking?

Yes, Sandos Caracol Select Club - Adults Only offers free parking.

Does Sandos Caracol Select Club - Adults Only offer free airport shuttle service?

No, Sandos Caracol Select Club - Adults Only does not offer free airport shuttle service.

How far is Sandos Caracol Select Club - Adults Only from the airport?

Sandos Caracol Select Club - Adults Only is 19.6 km from Cozumel. Sandos Caracol Select Club - Adults Only is 45 km from Cancun.

Can you bring pets to Sandos Caracol Select Club - Adults Only?

No, pets are not allowed at Sandos Caracol Select Club - Adults Only.

Does Sandos Caracol Select Club - Adults Only have a pool?

Yes, Sandos Caracol Select Club - Adults Only has a pool on-site.

Photos

Sandos Caracol Select Club - Adults Only - Playa del Carmen - Building All Photos (36)
Sandos Caracol Select Club - Adults Only - Playa del Carmen - Balcony Balcony (1)
Sandos Caracol Select Club - Adults Only - Playa del Carmen - Bar Bar (1)
Sandos Caracol Select Club - Adults Only - Playa del Carmen - Bathroom Bathroom (2)
Sandos Caracol Select Club - Adults Only - Playa del Carmen - Beach Beach (2)

Location

Most Popular Landmarks

  • El Camaleón Mayakoba Golf Club 3.3 km
  • Mamita's Beach Club 4.3 km
  • Muelle Navega 4.7 km
  • Parque 28 de julio 5.2 km
  • Playa principal de Playa del Carmen 5.3 km
  • Calle Quinta Avenida 5.4 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

Getting Around

Cozumel 19.6 km
Cancun 45 km

Nearby hotels

Closest

8.7 Excellent (7,290 reviews)
0.22 km
C$ 241+
9.2 Excellent (2,500 reviews)
0.63 km
C$ 231+
8.6 Excellent (252 reviews)
0.65 km
C$ 260+

Cheapest

9 Excellent (148 reviews)
0.88 km
C$ 103+
7.1 Good (11 reviews)
0.73 km
C$ 156+
8.2 Excellent (123 reviews)
0.69 km
C$ 187+

Most recommended

9.3 Excellent (353 reviews)
0.86 km
C$ 232+
9.2 Excellent (2,500 reviews)
0.63 km
C$ 231+
9 Excellent (499 reviews)
0.78 km
C$ 598+