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Hotel The Palm

4 stars
7.6
Good
based on 1196 reviews
1,196 reviews
8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo, Mexico
8th Street Between 5th And 10th Avenue, Playa del Carmen, Quintana Roo
+52 984 128 0191
Sun 11/10
-
Mon 12/10
2 guests, 1 room
Bedroom
Bedroom
Pool
Hotel amenity
Living room
Bedroom
Lobby
Lounge
Dining room
Pool
Hotel amenity
Lounge
Bedroom
Pool
Rooftop
Bedroom
Bedroom
Living room
Pool
Living room
Hotel amenity
Bedroom
Restaurant
Bar
Lounge
Building
Other
Other
Rooftop
Bathroom
Rooftop
Living room
Bedroom
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Located within walking distance of Terminal Foranea de Autobuses Station, The Palm at Playa offers free Wi-Fi, a rooftop pool and a private beach. This 3.5-star hotel is close to everything Playa del Carmen has to offer.

This contemporary hotel provides a rooftop terrace, a Jacuzzi and a beauty centre. For a fast and effortless arrival and departure experience, guests can benefit from the express check-in/check-out kiosk.

The air-conditioned rooms at the hotel are modern and have a mini bar, an iPod docking station and a flat-screen TV. They all offer a private bathroom, a telephone and a ceiling fan.

Serving Mexican dishes, Grill provides a convenient setting for an enjoyable meal. For guests with day trips planned, the hotel offers packed lunches.

The Palm at Playa is located in the popular tourist destination of Centro. Xcaret Eco Theme Park and Xcaret Archaeological Site are an easy car trip away.

7.6
Good
1196 reviews

Latest deals for Hotel The Palm

Sun 11/10
-
Mon 12/10
Deals from
C$ 72
•Cheapest rate per night
Compare prices for Standard Room, Double room and 21 more Hotel The Palm deals.
Standard Room, bed type unknown
C$ 72
nightly with fees
Double room, bed type unknown
C$ 79
nightly with fees
Deluxe room, 2 queen beds
C$ 149
nightly with fees
Double room, bed type unknown
C$ 82
nightly with fees
Deluxe room, bed type unknown
C$ 122
nightly with fees
Standard Room, bed type unknown
C$ 152
nightly with fees
Standard Room, bed type unknown
C$ 82
nightly with fees
Double room, bed type unknown
C$ 94
nightly with fees
Deluxe room, bed type unknown
C$ 124
nightly with fees
Standard Room, bed type unknown
C$ 83
nightly with fees
Deluxe room, bed type unknown
C$ 142
nightly with fees
Standard Room, bed type unknown
C$ 89
nightly with fees
Double room, bed type unknown
C$ 94
nightly with fees
Deluxe room, bed type unknown
C$ 113
nightly with fees
King room, bed type unknown
C$ 152
nightly with fees
Standard Room, bed type unknown
C$ 96
nightly with fees
Deluxe room, bed type unknown
C$ 130
nightly with fees
Deluxe room, bed type unknown
C$ 145
nightly with fees
Deluxe room, bed type unknown
C$ 148
nightly with fees
Standard Room, bed type unknown
C$ 178
nightly with fees
Double room, 1 king bed
C$ 324
nightly with fees
Deluxe room, bed type unknown
C$ 168
nightly with fees
Standard Room, bed type unknown
C$ 173
nightly with fees
*Total includes estimated local taxes & fees payable on check out.

Amenities at Hotel The Palm

  • Private beach
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV

Reviews of Hotel The Palm

7.6
Good
1196 verified ratings
Wonderful
559
Very good
198
Good
142
Okay
76
Fair
64
Mediocre
50
Poor
107

Summary of reviews

Guests say
Most guests praise the hotel's excellent central location, making it convenient for exploring the city and nearby attractions. The rooftop pool and comfortable beds are also highlighted as positives. However, many reviews mention significant cleanliness issues throughout the hotel, including dirty rooms and bathrooms. Service receives mixed feedback, with some staff members described as friendly and helpful, while others are noted as inattentive. Despite some amenities like the pool and room size being appreciated, the overall impression is affected by maintenance and cleanliness concerns.
AI-generated from customer reviews
Location10 out of 10
Bed Comfort7 out of 10
Pool7 out of 10
Service6 out of 10
Cleanliness0.5 out of 10
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All reviews

6.2
Okay
Anonymous, Sep 2018
Pros (+) The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place
Cons (-) For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night
9.4
Wonderful
Hani, Oct 2017
Pros (+) Centric. Staff a great. Modern and great room . Very comfortable. In the room you have 2 showers A terrace and a lots of small things Like a bag with Towels to the beach . Umbrellas in case of rain , etc Breakfast is good with a lot of choises . Great atención . The pool at the last floor is incredible
Cons (-) We got a room with a terrace to the street. Very noisy. You have to Ask for a quite room . The hotel restaurant try to attract people at night with a very noisy music .
6.2
Okay
Anonymous, Nov 2016
Pros (+) The shower area was beautiful with two ceiling shower heads.
Cons (-) Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other...
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Location

8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Parque 28 de julio213 m
  • Albertos SCUBA379 m
  • Terminal Marítima de Playa del Carmen0.6 km
  • La Fe0.8 km
  • Beyond Diving0.9 km
  • Mexico Blue Dream0.9 km
  • Mamita's Beach Club1 km
  • Aviario Xaman Ha1.2 km
  • O2 Mexico1.3 km
  • The Reef Marina2 km
  • Playacar Golf Club2.1 km
  • Guadalupe Church2.5 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.
License number: 008-007-004904/2025

Essential information about Hotel The Palm

Low season

High season

Average price (weeknight)

Average price (weekend night)

July
April
C$ 89
C$ 94
Cheapest month to stay with an average 22% drop in price.
Most expensive month to stay with an average 46% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

Hotel The Palm

Which month has the cheapest rates at Hotel The Palm?

The cheapest month to stay at Hotel The Palm is July, with an average nightly rate of C$ 87. The most expensive month is March at C$ 197 per night.

What is the cheapest day to book Hotel The Palm?

The cheapest day to book Hotel The Palm is Sunday, with an average nightly rate of C$ 82. The most expensive day is Wednesday at C$ 173 per night.

How far in advance should you book Hotel The Palm?

To get the best price at Hotel The Palm, book around 11 weeks in advance. This could save you approximately 12% compared to booking last minute.

KAYAK's top tips for your stay at Hotel The Palm

  • If you’re after a cheap room at Hotel The Palm, then you should consider staying during the low season. The cheapest deals can generally be found in July and September.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hotel The Palm, plan to stay on a Sunday or Thursday. The most expensive day is usually Tuesday.
  • The cheapest price a room at Hotel The Palm was booked for on KAYAK in the last 2 weeks was C$ 100, while the most expensive was C$ 100.
  • How long should you stay at Hotel The Palm? KAYAK users usually book their rooms here for 7 days.

FAQs when booking at Hotel The Palm

  • Where is Hotel The Palm located?

    Hotel The Palm is located at 8th Street Between 5th And 10th Avenue in Centro, 0.5 km from the centre of Playa del Carmen. Parque 28 de julio is the closest landmark to Hotel The Palm.

  • When is check-in time and check-out time at Hotel The Palm?

    Check-in time is 3:00 PM and check-out time is 11:00 AM at Hotel The Palm.

  • Does Hotel The Palm offer free Wi-Fi?

    Yes, Hotel The Palm offers free Wi-Fi.

  • Does Hotel The Palm offer free parking?

    Yes, Hotel The Palm offers free parking.

  • How far is Hotel The Palm from the airport?

    Hotel The Palm is 19.1 km from Cozumel Intl. Hotel The Palm is 49.9 km from Cancun.

  • Does Hotel The Palm have a pool?

    Yes, Hotel The Palm has a pool on-site.

  • How does KAYAK find such great Hotel The Palm hotel deals?

    KAYAK scours the web for all room deals available at Hotel The Palm in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel The Palm and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel The Palm.

Nearby hotels and places to stay

Closest

See more nearby stays
3-star hotel
21% cheaperLos Itzaes Hotel8.7 Excellent (688 reviews)0.06 kmOutdoor pool, Restaurant, Free Wi-FiC$ 60+
26% cheaper
Room With King Bed In Blvd Hotel, Fifth Avenue
0.07 kmSnorkeling, Cable or satellite TVC$ 56+
3-star hotel
42% cheaperHotel Maya Turquesa6.8 Good (2,028 reviews)0.07 kmOutdoor pool, Restaurant, Room serviceC$ 45+
3-star hotel
Maya Del Mar7 Good (398 reviews)0.08 kmWi-FiC$ 241+

Cheapest

See cheapest stays in Playa del Carmen
5-star hotel
53% cheaperCoco Azul Hotel Boutique6.6 Good (140 reviews)0.08 kmOutdoor pool, Indoor pool, Bar/LoungeC$ 36+
3-star hotel
49% cheaper
El Sol Del Caribe By Bfh
0.16 kmC$ 39+
3-star hotel
45% cheaper
Zihil Ha Hotel
8.3 Excellent (122 reviews)0.1 kmWi-Fi, Wi-Fi available in all areas, Flat-screen TVC$ 42+
3-star hotel
42% cheaper
Aruma Suites
7.4 Good (817 reviews)0.16 kmOutdoor pool, Free Wi-Fi, Cable or satellite TVC$ 44+

Most recommended

See most recommended stays in Playa del Carmen
3-star hotel
Hotel Lunata - Near Playa del Carmen Main Beach9.1 Excellent (517 reviews)0.1 kmSnorkeling, Restaurant, Room serviceC$ 87+
3-star hotel
21% cheaperLos Itzaes Hotel8.7 Excellent (688 reviews)0.06 kmOutdoor pool, Restaurant, Free Wi-FiC$ 60+
4-star hotel
19% cheaperHacienda Real del Caribe Hotel8.6 Excellent (2,586 reviews)0.12 kmOutdoor pool, Restaurant, Bar/LoungeC$ 62+
3-star hotel
35% cheaper
Kinbe Hotel Boutique
8.6 Excellent (201 reviews)0.16 kmSnorkeling, Outdoor pool, Free Wi-FiC$ 50+

Good to know

Distance to downtown

Nearest Airport

Distance to airport

0.5 km
Cozumel Intl
19.1 km

More options for your stay in Playa del Carmen