Hotel The Palm

4 stars
7.5
Good
based on 1178 reviews
1,178 reviews
8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo, Mexico
8th Street Between 5th And 10th Avenue, Playa del Carmen, Quintana Roo
+52 984 128 0191
Wed 12/8
-
Thu 13/8
2 guests, 1 room
Deals from
C$ 71
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room, bed type unknown
C$ 71
Double room, bed type unknown
C$ 78
King room, 1 king bed
C$ 82
23 more Hotel The Palm deals
23 more Hotel The Palm deals
Living room
Lobby
Lounge
Dining room
Pool
Lounge
Bedroom
Pool
Rooftop
Bedroom
Bedroom
Living room
Pool
Living room
Bedroom
Restaurant
Bar
Lounge
Building
Other
Other
Rooftop
Bathroom
Rooftop
Living room
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Located within walking distance of Terminal Foranea de Autobuses Station, The Palm at Playa offers free Wi-Fi, a rooftop pool and a private beach. This 3.5-star hotel is close to everything Playa del Carmen has to offer.

This contemporary hotel provides a rooftop terrace, a Jacuzzi and a beauty centre. For a fast and effortless arrival and departure experience, guests can benefit from the express check-in/check-out kiosk.

The air-conditioned rooms at the hotel are modern and have a mini bar, an iPod docking station and a flat-screen TV. They all offer a private bathroom, a telephone and a ceiling fan.

Serving Mexican dishes, Grill provides a convenient setting for an enjoyable meal. For guests with day trips planned, the hotel offers packed lunches.

The Palm at Playa is located in the popular tourist destination of Centro. Xcaret Eco Theme Park and Xcaret Archaeological Site are an easy car trip away.

7.5
Good
1178 reviews

Latest deals for Hotel The Palm

Wed 12/8
-
Thu 13/8
Standard Room, bed type unknown
C$ 71
nightly with fees
Double room, bed type unknown
C$ 78
nightly with fees
Deluxe room, bed type unknown
C$ 109
nightly with fees
Standard Room, bed type unknown
C$ 78
nightly with fees
Double room, bed type unknown
C$ 81
nightly with fees
Deluxe room, bed type unknown
C$ 120
nightly with fees
Standard Room, bed type unknown
C$ 81
nightly with fees
King room, 1 king bed
C$ 82
nightly with fees
Double room, bed type unknown
C$ 92
nightly with fees
Standard Room, bed type unknown
C$ 82
nightly with fees
Deluxe room, bed type unknown
C$ 158
nightly with fees
Standard Room, bed type unknown
C$ 85
nightly with fees
Standard Room, bed type unknown
C$ 88
nightly with fees
Double room, bed type unknown
C$ 93
nightly with fees
Deluxe room, bed type unknown
C$ 112
nightly with fees
King room, bed type unknown
C$ 150
nightly with fees
Standard Room, bed type unknown
C$ 95
nightly with fees
Deluxe room, bed type unknown
C$ 224
nightly with fees
Deluxe room, bed type unknown
C$ 143
nightly with fees
Deluxe room, bed type unknown
C$ 146
nightly with fees
Standard Room, bed type unknown
C$ 176
nightly with fees
Double room, 1 king bed
C$ 320
nightly with fees
Standard Room, bed type unknown
C$ 171
nightly with fees
*Total includes estimated local taxes & fees payable on check out.

Amenities at Hotel The Palm

  • Private beach
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Air-conditioned
  • Trash cans
  • Free Internet
  • Conditioner

Services and conveniences

  • Wake-up service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • Bottle of water
  • 24hr front desk

Outdoor

  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony
  • Outdoor furniture
  • Private beach
  • Garden

General

  • Window
  • Seating area
  • Garden view
  • Inner courtyard view
  • Sofa
  • City view

Health and safety

  • Daily housekeeping
  • First-aid kit
  • CCTV in common areas
  • Mosquito net
  • 24-hour security
  • Safe

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view

Kitchen

  • Microwave
  • Kitchenware
  • Coffee machine
  • Kitchen
  • Kitchenette

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Disabled Access
  • Accessible by elevator
  • Upper floors accessible by elevator
  • Designated smoking area

Bathroom

  • Shower
  • Toilet
  • Toilet paper
  • Public bath
  • Private bathroom

Dining

  • Minibar
  • Snack bar
  • Restaurant
  • Bar/Lounge

Things to do

  • Eco tourism
  • Beach access
  • Bicycle rental
  • Scuba diving

Parking and transportation

  • Airport shuttle (surcharge)
  • Airport shuttle
  • Free parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Bedroom

  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Workspace

  • Desk

Family friendly

  • Babysitting or child care

Reviews of Hotel The Palm

7.5
Good
1178 verified ratings
Wonderful
552
Very good
201
Good
136
Okay
72
Fair
61
Mediocre
51
Poor
105

Summary of reviews

Guests say
Most guests praise the hotel's excellent location, which is close to major attractions, restaurants, and shops, making it convenient for exploring the area on foot. Some reviewers also appreciated the spacious rooms. However, there are frequent complaints about cleanliness issues such as dust, old towels, and occasional pests. Service receives mixed feedback, with some staff being friendly and helpful, while others are described as unresponsive or unprofessional. Breakfast is generally considered limited and lacking in variety. Overall, the hotel is valued for its location and room size, but could improve in cleanliness, service, and breakfast quality.
AI-generated from customer reviews
Location10 out of 10
Room Size7.5 out of 10
Breakfast3 out of 10
Service2 out of 10
Cleanliness1.5 out of 10
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All reviews

6.2
Okay
Anonymous, Sep 2018
Pros (+) The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place
Cons (-) For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night
9.4
Wonderful
Hani, Oct 2017
Pros (+) Centric. Staff a great. Modern and great room . Very comfortable. In the room you have 2 showers A terrace and a lots of small things Like a bag with Towels to the beach . Umbrellas in case of rain , etc Breakfast is good with a lot of choises . Great atención . The pool at the last floor is incredible
Cons (-) We got a room with a terrace to the street. Very noisy. You have to Ask for a quite room . The hotel restaurant try to attract people at night with a very noisy music .
6.2
Okay
Anonymous, Nov 2016
Pros (+) The shower area was beautiful with two ceiling shower heads.
Cons (-) Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other...
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Location

8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Parque 28 de julio213 m
  • Albertos SCUBA379 m
  • Terminal Marítima de Playa del Carmen0.6 km
  • La Fe0.8 km
  • Beyond Diving0.9 km
  • Mexico Blue Dream0.9 km
  • Mamita's Beach Club1 km
  • Aviario Xaman Ha1.2 km
  • O2 Mexico1.3 km
  • The Reef Marina2 km
  • Playacar Golf Club2.1 km
  • Guadalupe Church2.5 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.
License number: 008-007-004904/2025

Essential information about Hotel The Palm

Low season

High season

Average price (weeknight)

Average price (weekend night)

July
April
C$ 101
C$ 103
Cheapest month to stay with an average 28% drop in price.
Most expensive month to stay with an average 36% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

Hotel The Palm

Which month has the cheapest rates at Hotel The Palm?

Based on hotel prices found by KAYAK users over the last 12 months.

The cheapest month to stay at Hotel The Palm is October, with an average nightly rate of C$ 87. The most expensive month is March at C$ 197 per night.

What is the cheapest day to book Hotel The Palm?

Based on hotel prices found by KAYAK users over the last 12 months.

The cheapest day to book Hotel The Palm is Thursday, with an average nightly rate of C$ 77. The most expensive day is Wednesday at C$ 150 per night.

How far in advance should you book Hotel The Palm?

Based on hotel prices found by KAYAK users over the last 12 months.

To get the best price at Hotel The Palm, book around 5 weeks in advance. This could save you approximately 23% compared to booking last minute.

KAYAK's top tips for your stay at Hotel The Palm

  • If you’re after a cheap room at Hotel The Palm, then you should consider staying during the low season. The cheapest deals can generally be found in July and January.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hotel The Palm, plan to stay on a Thursday or Sunday. The most expensive day is usually Wednesday.
  • The cheapest price a room at Hotel The Palm was booked for on KAYAK in the last 2 weeks was C$ 113, while the most expensive was C$ 113.
  • How long should you stay at Hotel The Palm? KAYAK users usually book their rooms here for 8 days.

FAQs when booking at Hotel The Palm

  • Where is Hotel The Palm located?

    Hotel The Palm is located at 8th Street Between 5th And 10th Avenue in Centro, 0.5 km from the centre of Playa del Carmen. Parque 28 de julio is the closest landmark to Hotel The Palm.

  • When is check-in time and check-out time at Hotel The Palm?

    Check-in time is 3:00 PM and check-out time is 11:00 AM at Hotel The Palm.

  • Does Hotel The Palm offer free Wi-Fi?

    Yes, Hotel The Palm offers free Wi-Fi.

  • Does Hotel The Palm offer free parking?

    Yes, Hotel The Palm offers free parking.

  • How far is Hotel The Palm from the airport?

    Hotel The Palm is 19.1 km from Cozumel Intl. Hotel The Palm is 49.9 km from Cancun.

  • Does Hotel The Palm have a pool?

    Yes, Hotel The Palm has a pool on-site.

  • How does KAYAK find such great Hotel The Palm hotel deals?

    KAYAK scours the web for all room deals available at Hotel The Palm in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel The Palm and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel The Palm.

Nearby hotels and places to stay

Closest

See more nearby stays
3-star hotel
Los Itzaes Hotel8.7 Excellent (685 reviews)0.06 kmOutdoor pool, Restaurant, Free Wi-FiC$ 75+
33% cheaper
Room With King Bed In Blvd Hotel, Fifth Avenue
0.07 kmSnorkelingC$ 47+
3-star hotel
33% cheaperHotel Maya Turquesa6.7 Good (2,014 reviews)0.07 kmOutdoor pool, Restaurant, Room serviceC$ 47+
3-star hotel
Maya Del Mar7 Good (404 reviews)0.08 kmWi-FiC$ 238+

Cheapest

See cheapest stays in Playa del Carmen
3-star hotel
59% cheaperVista Caribe7.6 Good (658 reviews)0.17 kmOutdoor pool, Bar/Lounge, Free Wi-FiC$ 29+
3-star hotel
47% cheaper
El Sol Del Caribe By Bfh
0.16 kmC$ 37+
5-star hotel
45% cheaperCoco Azul Hotel Boutique6.4 Good (135 reviews)0.08 kmOutdoor pool, Indoor pool, Free Wi-FiC$ 38+
3-star hotel
45% cheaper
Zihil Ha by Oürs
8.4 Excellent (112 reviews)0.1 kmWi-Fi, Wi-Fi available in all areas, Flat-screen TVC$ 38+

Most recommended

See most recommended stays in Playa del Carmen
3-star hotel
Hotel Lunata - Near Playa del Carmen Main Beach9.2 Excellent (511 reviews)0.1 kmSnorkeling, Restaurant, Room serviceC$ 76+
3-star hotel
Los Itzaes Hotel8.7 Excellent (685 reviews)0.06 kmOutdoor pool, Restaurant, Free Wi-FiC$ 75+
2-star hotel
Hotel Aalada Playa del Carmen
8.6 Excellent (408 reviews)0.15 kmOutdoor pool, Free Wi-Fi, Tea/coffee makerC$ 88+
4-star hotel
2% cheaperHacienda Real del Caribe Hotel8.5 Excellent (2,570 reviews)0.12 kmOutdoor pool, Restaurant, Bar/LoungeC$ 68+

Good to know

Value for money

Distance to downtown

Nearest Airport

Distance to airport

7.8
0.5 km
Cozumel Intl
19.1 km

Everything you need to know for your stay in Playa del Carmen