Lack of service staff impacted quality of the stay. No cleaning of the room, requested towels which never came, for multiple day stay.
3 stars
Hilton Garden Inn Portsmouth Downtown
Photos of Hilton Garden Inn Portsmouth Downtown
Overview
Centrally located in historic downtown Portsmouth, New Hampshire, the charming Hilton Garden Inn is a perfect option for business and leisure travelers seeking comfort and quality. The hotel is only a two-minute walk from the Old Harbor, and only 5 miles away from Wallis Sands State Beach.
Over 120 guest rooms and suites offer warm decor and modern furnishings. Guests can choose between standard, king, queen, deluxe, and executive suites. All rooms include complimentary WiFi with remote printing capabilities, a fully-equipped workspace, a mini-fridge, a microwave, Keurig coffee maker, a 48-inch HDTV, air conditioning, plush bedding, a spacious bathroom, and custom bath products. Larger suites add spacious sitting areas. All rooms are kid-friendly. Room service and laundry service are available.
Guests can enjoy the indoor pool and hot tub. A 24/7 fitness center is fully-equipped with cardio machines, free weights, and other exercise equipment. Coin-operated laundry facilities are available for guests to use. A 24-hour business center is available for business travelers and boasts enough space to host meetings, corporate events, and conferences for over 100 guests. Paid parking is available onsite.
The onsite Garden Grille & Bar offers classic American cuisine for breakfast and dinner. A 24-hour Pavilion Pantry sells beverages, small essentials, and snacks. Guests can enjoy cocktails, fine wines, and craft beers at The Pavilion Lounge, which is open seven days a week.
Guests can enjoy a plethora of nearby sights and attractions including Wallis Sands Beach, Strawberry Banke, Kittery Outlet Mall, boardwalk piers, and Waterfront Prescott Park.
Latest deals for Hilton Garden Inn Portsmouth Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Hilton Garden Inn Portsmouth Downtown
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Allergy-free room
- No smoking
- Upper floors accessible by elevator
Dining
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
General
- Family rooms
- Telephone
- Carpeted
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Pay-per-view channels
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
Pool and spa
- Hot tub
- Indoor pool
Parking and transportation
- Parking
- Valet parking
Health and safety
- Daily housekeeping
- Safe
Workspace
- Desk
Fitness
- Fitness centre
Reviews of Hilton Garden Inn Portsmouth Downtown
7.1
Good
702 verified ratings
Wonderful
343
Very good
109
Good
74
Okay
45
Fair
46
Mediocre
30
Poor
55
Summary of reviews
Guests say
Overall, guests enjoyed the fantastic location of the hotel, with many highlighting its cleanliness and the convenience of walking to nearby attractions. However, they expressed concerns about the quality of service, issues related to value for money, and some negative experiences regarding room conditions and amenities.AI-generated from customer reviews
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Score by provider
6.8 out of 10
8 reviews
8.9 out of 10
10 reviews
All reviews
Pros (+) I loved how clean everything was. I enjoyed their hot tub. The location was absolutely perfect -- right downtown, with access to practically everything Portsmouth has to offer within walking distance.
Cons (-) The price to store our vehicle (valet price) was outrageously high. We did use the service, I just didn't realize (or wasn't informed) the price was going to be $28 for a 24 hour period! We drank two bottled waters stored in the room was $6 total for the two.
Pros (+) Convenient location
Cons (-) Valet could have locked my car to secure my belongings. I was handed my keys and pointed in the direction of my car when I had to retrieve an item. This was when I found it unlocked. Staff was courteous and apologetic. Additionally, we were locked out of our hotel room when returning from breakfast. Had to go back to lobby to have them recode the room key. This was a minor annoyance that went with...
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Pros (+) The location was fantastic. Walking distance to shops and restaurants.
Cons (-) Breakfast was not bad but definitely not worth the money. Our room was not clean in several ways, some the staff tried to help with. The room was simply way overpriced which was much worse due to hugh season.
Pros (+) Very clean and modern, friendly staff and accessable to dowtntown
Pros (+) Temporarily parked by entrance (20 minutes) while we got our room and unpacked. Valets were pleasant and professional. Hotel location was excellent and Portsmouth is very walkable.
Cons (-) At this price, we expected a complimentary breakfast. Expensive valet only parking. We found our own parking nearby for free.
Pros (+) I really enjoyed the food and cocktails while watching football. There was a server by the name Anca who took great care of me. The rooms where very clean and it's walking distance to everything.
Cons (-) Parking stinks
Pros (+) I would like to recognize Dimple Patel and Natalia for their exceptional service. Each encounter was so pleasant, welcoming and engaging. I travel often for work and never have I encountered such exceptional service on a consistent basis. Dimple and Natalia are what made my stay at the Hilton Garden Inn Portsmouth Downtown enjoyable, not the hotel amenities nor the look of the hotel.
Pros (+) Very clean and a great location
Cons (-) Valet parking was the only option
Location
100 High Street, Portsmouth, NH 03801
What's nearby
- Moffatt-Ladd House & Garden119 m
- Portsmouth Athenæum171 m
- New Hampshire Bank Building228 m
- Music Hall252 m
- St. John's Church319 m
- John Paul Jones House Museum336 m
- South Parish339 m
- MacPheadris-Warner House372 m
- Governor John Langdon House Museum399 m
- Freewill Baptist Church-Peoples Baptist Church-New Hope Church0.4 km
- Rundlet-May House0.4 km
- Strawbery Banke Museum0.5 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Portsmouth Downtown
Low season | August |
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High season | August |
Average price (weeknight) | C$ 361 |
Average price (weekend night) | C$ 461 |
When to book a room at Hilton Garden Inn Portsmouth Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Portsmouth Downtown
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Nearby hotels and places to stay
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See most recommended stays in PortsmouthGood to know
Value for money | 6.4 |
|---|---|
Distance to downtown | 0.7 km |
Nearest Airport | Portsmouth Pease Intl |
Distance to airport | 5.2 km |