Review of Excellence
Everything was great, nice size - not too large and not too small. All there staff were very pleasant and accommodating. They strive for the best in customer satisfaction.
Every now and then I could smell stagnant water in the water displays next to the buildings
Everything was amazing pools were beautiful the room was beautiful service was outstanding restaurants were excellent
Good Resort but there are Better ones
The facility and people were generally really good. Very compatible to other resorts my wife and I have bee to in the Riviera Maya. This is our 9th trip to Riviera Maya and I believe when most people say this place is top of line they have not been to to many others. You can go to several other hotels and get 100% of what you want, not 90%.
If you like the beach and ocean, then do not go to this resort. Simply horrible! It's a shame because it really is a nice resort but the ocean water is not much better the the New Jersey shore. Very disappointing. You will not even want to go in the water with all the algae and sea weed. If you are strictly a pool person, you will be fine. We will not go back simply due to this issue. We have been to several other resorts in the Riviera Maya that has everything for the same basic price.
Everything was amazing
Worth a repeat
The room was amazing, as well as the rest of the facility. Everything as clean and easily accessible. The staff was helpful and polite. The stars visibility made you never want to leave.
The food was just ok at most of the restaurants.
my fabulous time at excellence riviera cancun
I loved the room, the restaurants, the pools, the beach, and the ambiance. I had a great time with my friends. Everything was easily accessible.
The only things I didn't like was the inconsistency of the service. When we ordered drinks it was always a surprise what we would get based on the waiter or waitress taking the order. Some servers were friendlier than others. Also, the Wifi and cell service was VERY bad. If you need to communicate with the outside world, you shouldn't stay there.
I was actually semi dreading this trip based on past Mexico experiences, but I ended up having an amazing time. The food, room, staff, everything was perfect. Will definitely go back some day.
This resort had no control over this...but the ocean was brown from algea! Was not able to spend any time on the beach! They did have a tractor trying to pick it up but there was too much.
Great Resort, Seaweed in water
Loved everything about the resort except for beach.
Lots of seaweed in the ocean that crews tried to clean up throughout the mornings. Water was not clear.
The Excellence Riviera Hotel is located in Puerto Morelos making it one of the best hotels to stay at while in town. The Excellence Riviera Hotel boasts a convenient location with modern amenities in every guestroom and superb service. Each of the hotel's guestrooms offers air conditioning, bathrobes, hair dryer, internet access, ironing board, in room safe, television. Guests can experience the high standards of comfort while staying at this luxury Puerto Morelos hotel with everything they need right on the site such as 24hr room service, bar/pub, meeting facilities, restaurant, disabled facilities. For a more enjoyable stay, guests can take advantage of a variety of recreational facilities, including jacuzzi, gym, tennis courts, spa, water sports (non-motorized). Being one of the good quality hotels in Puerto Morelos, guests staying at this hotel will find its convenient location and tranquil atmosphere pleasurable. For your reservation at the Excellence Riviera Hotel Puerto Morelos, please choose your period of stay and fill out our secure online booking form.
Based on 1,623 reviews
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