They took responsibility
The in room alarm clock went off at 6:00 in the morning when I never set it. Left on by previous tenant no procedure in place for staff to reset them.
Good for a quick overnight trip. Don't if i would stay there for an extended period of time.
Needed gluten free options at breakfast. Staff at front desk more attentive. Had to wait for 5-10 minutes for someone to come out of the office when checking in. Overall not a horrible hotel.
Enjoy staying at one of the finest hotels Rochester has to offer. Whether you're visiting town for business or visiting University of Rochester, Rochester Institute of Technology or taking a vacation, make this Holiday Inn Express Rochester – University Area your home base. Enjoy complimentary amenities such as our breakfast buffet and a Business Center - all to help you enjoy a hassle-free stay. You can connect to the free high-speed Internet access or unwind in our heated indoor pool and 24-hour state-of-art Fitness room. You'll also find Strong & Highland hospitals, University of Rochester, RIT, Monroe Community College, Nazareth College, Seabreeze Amusement Park and George Eastman House near this hotels location in Rochester, NY. The Strong Museum of Play is nearby as well and is a great attraction to visit during your stay. With Phillips European, TGI Fridays and Delmonicos Italian Steakhouse restaurants within walking distance, you are sure to enjoy a pleasurable stay.
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