For me the make or break it is 1. the bed & 2. the shower. Both were excellent. The gentleman that checked us in at close to midnight had a great attitude and was super helpful.
Still some remodeling going on that really stuck out given how nice most of the facility was
The room was good
Was not advised of extensive construction throughout. Was required to transit dusty dirty hallways. Wife refused to enter. I did not sleep there or use bed. $80 wasted.
Hotel was very affordable and room was very big. As Far as I could tell everything was clean. We did not need much but the staff was helpful.
Hotel looks like it is closed. Looks like it was at one time a very nice conference center but it needs a bit of work to get back to 4star. No bar or restaurant.
Very poor service
The place is in tatters.
I left a wireless headphone and a charging block in the room. One hour down the road I realized it was missing and I called the hotel And they cannot located in the room that I was just in. I am 175% sure the items were exactly where I left them so I find it hard to believe they could not find. Items that are no value to someone else, but inconvenience for me to replace
Fireplace didnt work. Phone not plugged in. Facilities looked worn and delapatated
Nice place, spacious rooms , right on the river with a nice view out the windows in the room
Outdated and sad! Don't touch the food!!!
The bed was comfortable, lobby was cool and funky.
First room had a broken window and smelled bad! Continental breakfast included the worst "eggs" ever and rotten milk!
Great customer service
Customer service was great from the front desk to the breakfast people. Our room was clean and comfortable. New GM was there to help the guest and gave us some information on the hotel history. Decor is not cookie cutter and interesting to look around. Good breakfast.
A hotel map would be nice as you have to wander to find the pool and bar but it was cool looking at all the little special decor items Needs some updating and deep cleaning. Doors and carpet edges showing lack of care.
WORST POSSIBLE PLACE TO STAY
I booked this hotel online using the pictures they showed of the property as the reason for booking. I was surprised when my wife and daughter arrived at the hotel and were afraid to exit the car to go in. They eventually did go inside and there were HOLES in the ceiling going down the hallway and several rooms were BOARDED up. They looked at the room and decided to go somewhere else. I called to cancel the reservation but they would NOT cancel the first night. They did refund the other 2 nights that I had paid. STAY AWAY FROM THIS PLACE. It is nasty and smells and they will not give you money back once you've booked. Totally disgusted!
Old Beauty Needs Renovation
The views of the river are beautiful. Beautiful old woodwork in the reception area.
Walking in, you can tell this resort was once something special but it hasn't been kept up. There is a strange juxtaposition of old and classy with new and tacky. The couches in both our rooms had holes and the stuffing was hanging out. The wallpaper was peeling off the walls. Other furniture as mismatched and old. They seem to be very short staffed so service was lacking. Breakfast food, though acceptable tasting, was empty more often than full.
We enjoyed our stay very much , breakfast was very good .
Everything was wonderful, very courteous staff, breakfast was wonderful. The location is Awesome!!
The front desk was super in trying to alleviate all the problems we encounter upon arrival and in the next 2 hours.
At one point in time this hotel was probably a wonderful hotel. It's past its prime now.
1) The bathroom toilet was not working at all; 2) non shampoo and no conditioner in the room; 3) limited breakfast; location is the most positive feature of this inn.
the view and the food.
Enjoy professional service, chic accommodations and a convenient location at our pet-friendly hotel in Rockford. Amenities include free WiFi, free hot breakfast, meeting space, a fitness center and an indoor heated pool. Guest rooms feature microwaves and refrigerators, premium bedding, work desks, flat-screen TVs and coffee makers. As a guest of our hotel in Rockford, you will have easy access to activities and attractions like the Coronado Theatre, Anderson Japanese Gardens, Discovery Center Museum, Nicholas Conservatory and Gardens, Burpee Museum of Natural History and the Midway Village Museum. Create a memorable stay at our Riverview Inn and Suites, an Ascend Hotel Collection Member. Our boutique hotel offers relaxing guest rooms and friendly staff members that can introduce you to the unique sights and experiences in the local community. Do not forget that you can earn rewards, including free nights and gift cards, with our Choice Privileges Rewards program. Pets allowed. 25.00 USD per pet per night. 2 pets per room.
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