Management does not honor simple requests
The text-message system in advance of arrival is great. It's too bad management will not honor simple customer requests - especially when they are made well in advance of arrival.
I requested a ground floor room well in advance of my arrival day & time because I always have a lot of heavy stuff to carry into my room. I arrived late (8:30 pm) because of a big snowstorm that delayed me significantly and they put me in a second story room instead (apparently because they were close to being full.) So, I had to make 6 trips up and down some very slippery steps to haul all my stuff to the room. Had it not been for this ONE MAJOR FAILURE I would have given good or excellent marks across the board instead of mediocre scores across the board. Here is a strong suggestion to management: Comply with simple customer requests if you want happy customers and good reviews.
A good facility at a great value !
I was very surprised that the room I stayed in (a Superior King) was as good as it was, especially for the price I paid (far less than I pay for rooms that are considerably worse than the one I had at this facility.) This hotel is an older one (this is obvious from looking closely at the exterior) but the rooms have been remodeled from top to bottom - and the one I had was really great. It was large-everything worked-the bed was comfortable-the bed linens, shower & towels were all good-the big TV (37" flat panel) was also great- and there were plenty of outlets to recharge all my gadgets. This room also had a safe, microwave, refrigerator, iron and ironing board. It was very quiet too, even though I was facing the highway, which is always busy.) I especially liked the separate work area - plenty of room to spread out your work items, good lighting, a comfortable chair & and lots of electric outlets.
Nothing. I will definitely use this facility again - if I can get it for the same price I paid on this visit (just less than $50). If I can't, I'll try one of the many other hotels located only a stones-throw from this one. It appears from the comments that other guests at this hotel had experiences worse than mine-so either I got really lucky - or those other reviews are too harsh and less than honest.
Just off of Interstate 94 in Roseville, and near Interstate 696, the Newly Renovated Red Roof Inn - St. Clair Shores is ideally situated within minutes of several metropolitan Detroit attractions. With our inn’s proximity to the beaches and boat launches along Lake St. Clair, our guests spend more time on the water and less time getting there. Also close by is the St. Clair Shores Nautical Mile boasting several dining options and places to shop. Downtown Detroit is home to several venues such as Little Ceasar's Arena, Comerica Park, Ford Field, COBO Center, Motor City Casino, and Greektown Casino which are a short drive from our inn. Several nearby attractions such as The Edsel & Eleanor Ford House, Hitsville U.S.A. - The Motown Museum, The Detroit Institute of Art, and The Macomb Theater for the Performing Arts are available for our guests' enjoyment. Macomb Community College’s South and Center campuses are also nearby. Our convenient location is a logical choice for travelers to Canada who are crossing the border over the Blue Water Bridge in Port Huron or through the border crossings in Detroit, the Detroit Windsor Tunnel and Ambassador Bridge. For the shoppers there are several different nearby places to get a little retail therapy. The Mall at Partridge Creek, Lakeside Center, Macomb Mall, and several big box stores such as Best Buy, The Home Depot, Lowe’s, and Menard’s are located in the vicinity. Neighboring communities Mt. Clemens and Grosse Pointe are both pedestrian friendly cities with galleries, shops, and restaurants to explore. Our Pet-Friendly hotel invites guests traveling with their four legged friends to have one well-behaved family pet in their room. For our guest’s comfort, convenience, and enjoyment all of the rooms in our Non-Smoking hotel feature free WiFi, a large flat screen TV, fantastic Rest Suite beds by Serta, an in-room safe, and additional convenience outlets. On Command Video looks amazing on the large flat screen TV with available pay-to-view premium channels, movies, games, music, and a wide variety of free channels. Select rooms are available with microwave & refrigerator, coffee makers, irons & ironing board, and hair dryer. We are located near numerous restaurants and we also offer our “Order Inn” meal delivery service to guests who prefer to dine in their room. Complimentary coffee and tea is available in the lobby 24 hours a day.
Based on 501 reviews
Value for money
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