Excellent
8.0
Pros:
Location is perfect.
Cons:
Room, bathroom a bit old. Sofa need to be replaced.
Okay
5.0
Pros:
Fantastic location to city and gardens, easy walking. Really nice bar/restaurant/foyer area to relax in at the end of the day. Great historical NZ building. Nice friendly staff. Very comfy bed.
Cons:
Rooms were VERY noisy! Could hear far too much from the rooms next door on both sides talking, coughing, sneezing, walking, flushing toilet etc. etc.
Good
7.0
Pros:
location and spa pools
Cons:
rooms need updating
Okay
4.0
Pros:
Our dinner on Saturday night was very good as was the staff and service. Saturday breakfast was also very nice.
Cons:
On Friday evening the meal was average. My husband had his meal served after everyone else had finished. His meal had been forgotten. My grand daughter who is 26yrs of age had to go back to her room to provide evidence of her age when she ordered a beverage. That was inconvenient and ridiculous when we were a family group with parents and grandparents and in house guests. When I requested a dessert menu I was told " The kitchen is closed". Not a great impression for our first night of what was to be a celebratory weekend. My husband and I were in the Estate room. The drapes and the net curtains were torn and shabby. Family members in their rooms had empty body wash and shampoo containers in their showers. For the price you ask for your accommodation it should be value for money. All in all a very disappointing choice.
Good
7.6
We visited the hotel as a group of 4 in the two bedroom suite. We made special requests which the hotel promptly responded to but the request was not fulfilled when we arrived there but they were quick to resolve that. The downside was that the suites were in a new block next to the heritage hotel block and seemed quite musty and not looked after. Nothing like what the pictures said. Would be good to have an indication of where the room is located for people who are looking to stay in the heritage part of the hotel
Excellent
10.0
Location location. Great historic hotel, loved the story. Small room but very adequate. Make sure you try the seafood chowder - it's awesome
Excellent
10.0
Had 2 nights here, lovely spacious room, wonderful breakfast and super helpful staff. Handy to all amenities, heated pool and genteel ambiance. Very relaxing lounge area. Would stay again.
Excellent
10.0
If you are looking for a very special treat, with old world charm....this Hotel is a absolute must for you. Very grand xx
Excellent
8.4
Great location, very central & good to have some outdoor space. Rooms looking a little tired but very comfortable beds. Rooms on the first floor provide a balcony with some outdoor seating.
Excellent
8.0
Was put In a small room which was very expensive. The room had multiple holes in the walls and a broken wall socket! Tried to report the problem and after an hour waiting and man showed up and said nothing... But the other rooms looked really nice
Excellent
9.6
Love this place. Old world charm. Could even imagine I was an expat in Africa. Dinner a bit mediocre but loved everything else. Staff were fantastic.
Excellent
10.0
Always my favourite place to stay at in Rotorua.
Excellent
9.2
We stayed in a premium suite and found that it failed on the routine maintenance ie damaged curtain and wall paper curling up. Odd sized glasses no two alike. Door handles missing and one falling off. Badly repaired wall where tv removed from. They failed on the small details which was a shame. All of these things added up to disappointment and none of them would be expensive to take care of.
Mediocre
2.8
We were allocated a room WITHOUT ANY WINDOWS. Despite advising there would be no withdrawal from my credit card the full amount was taken three days before our arrival. Staff were unhelpful verging on rude. would not recommend at all.
Excellent
9.6
Modest but roomy accommodation. Central to town, Lake, Bike trail. The thing that stood out most apart from the above was the outstanding staff. Congrats to you all. Impressive people on your team.
Excellent
8.8
Lovely relaxing place to stay, spa pools excellent, and handy location
Good
6.0
The place is quite outdated. Needs to update to slightly more modern deco. Every room should have a window. It’s not healthy to show rooms with no window. It’s like a prison. I complained and the duty manager did give me another room
Okay
5.7
Cons:
Room was exceptionally small.
Excellent
10.0
amazing. we stayed here for our mini moon was lovely.
Excellent
10.0
Pros:
This hotel was better than I expected. The staff are friendly and go out of their way to make you feel welcome. We didn't get to stay in the Victorian building but our room was still great with many extras to make the stay comfortable....the beds were the best I think I have experienced in any hotel!
Cons:
It was all very good.
Excellent
10.0
Pros:
Staff were friendly and very helpful Made my arriving late much less stressful.
Excellent
8.5
Pros:
Great location. Excellant staff.
Cons:
Parking is a problem. No AC. Bed very soft.