The room was a decent size. There was a table with chairs mini fridge, a microwave, a good amount of storage, and alot of hangers. The air conditioner works very well. The staff is very nice and helpful and there was a good continental breakfast in the morning. Convenience parking and a good size pool. Walking distance to H-E-B (grocery store) and several fast food places.
The room is very obviously in need of updates and repairs. The bathroom door has cracks and chunks missing, the toilet is very old and clogs easily. The hot tub is pretty small and is an odd color. It seems like the area is probably not the best, although I didn't feel unsafe.
The staff were wonderful
Fridge door was being held up by a coat hanger and didn't work,, carpets were very dirty and sticky
Worst hotel ever
Hotel itself was in poor condition, bugs everywhere, my sheets were wet.
Staffs efforts in assisting with issues and needs. The option for a breakfast bit in the morning.
Parking lot, curb, walking paths cracked, uneven, wet, trash. Room not completely cleaned, maintained. Bathroom issues (Door falling from hinges, faucet to shower valve not working, tub not completely cleaned), room phone not functioning, bed too close to the wall AC unit. Pool access seemed unmanaged. Capacity was met with kids alone with limited supervision by adults. Too dangerous for us to even be in the area of the pool.
check in process was good, the guy in the front desk was nice and didn't have any problems over all .. next morning even invited us to go have breakfast which was nice .. i would definitely stay here again.
With a stay at Stay Express Inn Lackland San Antonio in San Antonio (Southside), you'll be a 3-minute drive from Joint Base San Antonio and 15 minutes from San Antonio SeaWorld. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Based on 1,046 reviews
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