Best Western Americana Inn

Tv didn't work. So they had to move us to a different room late at nite. Had to wake up my kids to go to different room

I booked 2 rooms one for me and my sis and the other for my mom her room was very clean my room was not so clean my sheets on the bed had not been changed or the pillowcase nor my bathroom there was urine all on the toilet dried up on the floor I was able to flag down housekeeping to come and clean and then to top it off the next day the toilet was clog and I was told to come and get the plugger to unclog it some Custmer service will I stay again Never if my mom was not battling cancer and wanted to go to San Deigo I would have left but I wanted to make the best of it for her and herBirthday thanks for your time

Staff ignored our needs: no towels, no extra sheets etc.

Awful Experience

The beds were literally harder than sleeping on the floor. The room smelled like burn smoke and later learned this was from the A/C unit. I had to fix thethe shower with my own screw driver because the temperature control fell off. The mini fridge had food and drinks from the last person who stayed there. The bedding was old and dingy yellow from age. Worst stay ever.