I sent you a message that service and facility so bad I had to cancel and stay elsewhere
4 stars
Hayes Mansion San Jose, Curio Collection by Hilton
Photos of Hayes Mansion San Jose, Curio Collection by Hilton
Overview
Staying at Dolce Hayes Mansion San Jose provides guests with an ideal location to explore many of the most popular areas in Northern California. The property is close to a range of attractions, and it is only about 15 miles from the San Jose International Airport.
This award-winning property has 214 guestrooms and suites, all of which are luxuriously appointed. There are various accents that help make the rooms stand out, such as hand-carved wood and marble. Some of the amenities include flat-screen televisions, dual-line phones, coffeemakers, refrigerators, irons and ironing boards, in-room safes, robes, and wireless Internet. Guests can choose from standard king and queen rooms, junior suites, mansion suites, and the parlor suite.
The property has a porter, a business center, express check-in and check-out. There is a heated outdoor pool, indoor and outdoor Jacuzzi, a pool deck, dry saunas, tennis, basketball, and a fitness center. Dolce Hayes Mansion also offers Silver Creek Restaurant, which is open daily for breakfast and lunch, as well as the Palm Plaza Lounge.
There are many nearby areas to enjoy while staying at this hotel. They include downtown San Jose, wilderness areas and parks. Nearby eateries include High Five Pizza Company and Kenzo Sushi.
Latest deals for Hayes Mansion San Jose, Curio Collection by Hilton
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Hayes Mansion San Jose, Curio Collection by Hilton
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Flat-screen TV
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- No smoking
- Designated smoking area
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Sauna
Things to do
- Gift shop
- Golf
- Darts
- Pool table
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Parking and transportation
- Parking
- Airport shuttle
Bathroom
- Hairdryer
- Bathrobe
Outdoor
- Balcony
- Garden
Workspace
- Fax/photocopying
- Desk
Fitness
- Fitness centre
- Tennis
Health and safety
- Daily housekeeping
Family friendly
- Kids meals
Reviews of Hayes Mansion San Jose, Curio Collection by Hilton
8.3
Very good
1035 verified ratings
Wonderful
532
Very good
166
Good
120
Okay
62
Fair
58
Mediocre
35
Poor
62
Summary of reviews
Guests say
Guests appreciated the hotel's location and cleanliness, noting its quiet atmosphere and historical charm. However, several reviews highlighted issues with service, including difficulty in locating staff and unfulfilled promises regarding room reservations and amenities. Overall, while many enjoyed their stay, some felt let down by the service experience.AI-generated from customer reviews
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Wonderful campus, very beautiful
I hate leaving negative reviews, but I also don't want others to have a poor experience like I did staying at the Hayes Mansion. I even reached out to the general manager before posting this review to let him know what the state of a current guest's experience was like and see if he could correct the situation and he never replied. Truly -- no one cares if you enjoy your stay at the Hayes Mansion....
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Pros (+) Loved the pool!!!
Cons (-) We did not get what was advertised. The balcony over looking the rose garden was no balcony with a view of the parking lot. The Jr, suite does not have a private bedroom. Staff upon check in were rude.
Pros (+) Relaxing, outstanding and kind staff, outstanding rooms, homey
Cons (-) I recommend for any visit, especially relaxing romantic weekend
Pros (+) We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5.
Cons (-) The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Pros (+) Great grounds and plenty of character; a relaxing venue with history and luxury.
Pros (+) The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer...
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Pros (+) Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place.
Cons (-) I had only one night to explore the mansion and surroundings.
Pros (+) Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed
Cons (-) Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
Location
200 Edenvale Avenue, San Jose, CA 95136
What's nearby
- Hayes Mansion10 m
- Chuck E. Cheese's Family Entertainment Center6.3 km
- Raging Waters8 km
- San Jose McEnery Convention Center9.7 km
- San Jose State University9.7 km
- San Jose Repertory Theater9.9 km
- San Jose Museum of Art10.1 km
- Cathedral Basilica of St Joseph10.1 km
- Saint Brother Albert Chmielowski Polish Mission10.6 km
- SAP Center at San Jose10.7 km
- San Jose Municipal Rose Garden12.2 km
- San Jose Flea Market13 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hayes Mansion San Jose, Curio Collection by Hilton
Low season | September |
|---|---|
High season | July |
Average price (weeknight) | C$ 317 |
Average price (weekend night) | C$ 303 |
When to book a room at Hayes Mansion San Jose, Curio Collection by Hilton
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
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Value for money | 8.1 |
|---|---|
Distance to downtown | 10.1 km |
Nearest Airport | San Jose |
Distance to airport | 14.6 km |