Excellent
8.0
Pros:
only use breakfast but it is very good
Cons:
only use breakfast but it is very good
Good
7.0
Pros:
location, staff , room, ac!!
Cons:
breakfast was poor compared to a few years back curtains where falling, bathroom where not so clean, amd club on the rooftop could here it in the room
Mediocre
3.0
Pros:
The staff was very friendly and helpful. The rooms were large and comfortable the beds were very comfortable. They shower had plenty of pressure and hot water.
Cons:
The restaurant was closed. The spa was closed. No ATM on site. Was in the process of doing some remodeling and was not notified and was not on the website.
Poor
1.0
Pros:
The room is slightly bigger than other normal standard room.
Cons:
When I arrived, they asked me whether I know my price or not, I said no. And when I received the slip, I realized they charged 20% more, and I complained(They said cash and card price are different, but there was no notification). They canceled the payment and I tried to pay cash, but they made a mistake once again, so I had to look for my booking reference to fight them. There was no saying 'sorry' when they realized they made a mistake. The booking.com confirmed 'free upgrade' from one bed to two bed room, but the hotel asked me why I need two beds. Even I said I prefer two beds, they asked me to have one bed room THREE TIMES. I didn't want to argue there cause I was very tired, I had to accept even they had empty two bed rooms. Don't trust your booking condition what you can see here, you have to fight them when you check in. The main road in front of the hotel is crazy during night, I couldn't sleep because of cars, sound from a club on the roof top. No restaurant, no business room.
Good
7.0
Pros:
The location of the hotel is very central in the city. The main street Av. 27 Feb is just in front the hotel. During the rush hours it could be a little bit complicate for travel in time, but all the other times it's ok. The rooms just quiet big enough for 2 persons. The toilet and shower are modern and well working with warm water, indeed! The breakfast is normally for this hotel, not very special, not oversized, you get all for start your busy day! Nearby you can find the big Supermall with National superstore and one of the best book stores too.
Cons:
The location directly at the main street Av 27 Feb give you no chance for explore the city by foot. There are no sightseeing events nearby. Alltime you need go by your own car or take a taxi. There are no public transports, the foot paths for walking are horrible, just at any other place in Santo Domingo. The more interesting part of the city is about 5km far.
Excellent
10.0
Pros:
The very accommodating staff .. excellent breakfast and location close to the malls and area I wanted.
Excellent
10.0
Pros:
The staff was very customer oriented.. exceeded my expectations..security staff looked out for me and letting me know what times to go out.Will definitely come back plus location is close to good malls and areas of town. Although at night be very careful
Cons:
A few hiccups nothing major soon as I bought it there attention promptly taken care of.. breakfast hours can be misleading starts at 7-10 am regardless of sign and day ..
Excellent
10.0
Pros:
The Hospitality of the staff
Cons:
None
Excellent
10.0
Pros:
The hotel meet every request and expectations that included finding a pharmacy that delivered AID needed medication in the middle of the night. The hotel staff was outstanding.
Cons:
Nothing
Excellent
8.0
Pros:
Free breakfast
Cons:
There was no fridge in my room, but everyone else had one.The A/c was not working well for my room when I got there and for my friends room the entire trip.
Good
7.0
Pros:
the location was good , the staff was friendly they spoke good english for the dominican , the rooms were clean , the room had a little mini kitchen which was cool, shower was awesome !! breakfast was good as well
Cons:
i didn't have any complaints
Okay
4.8
Pros:
Inside
Cons:
The way you guy served your breakfast
Good
6.0
Pros:
Nice staff
Cons:
I stayed in two different rooms after extending my stay 1 night. Both of the rooms refrigerators had food left in them from previous guest. One item looked like it had been there for a few days. Only the hotel restaurant was near by.
Excellent
8.0
Pros:
Location, Price
Cons:
Room difficulties , GB
Excellent
10.0
Pros:
I was very impressed with modern look and technology(key entry and lights) breakfast was good.parking attendants very curtious.
Cons:
The only thing was that you can here the noise and conversations in hallways.
Mediocre
3.1
Pros:
Location and breakfast
Good
6.2
Pros:
Good location; good breakfast; excellent AC in rooms. The beds were very comfortable. This property is priced well.
Cons:
Cockroaches in room 1st night; poorly trained staff - terrible customer service skills. Internet service was intermittent.
Mediocre
2.0
Cons:
Even do I've prepaid my room when I arrived short after mid night they confirm they had my reservation but they gave my room to some one else and hotel was completely full
Good
7.3
Pros:
Great location for business. Very modern facility. NFC activated elevator and the room gains power with your room key. Staff is very welcoming and eager to help. Internet works, specially in the dinner up stairs. Beds sheets are clean. Through the room, there are well placed complimentary water bottles, including one in the bathroom and several more in the small refrigerator. Room has a kitchenette, coffee machine and towel robes. Spacious & modern bathroom with beautiful fixtures and hot water. Overall, rooms look very modern, staff is very friendly, location is pristine, Continental Breakfast is very good and the view from the dinner is wonderful. If you're looking to spend a night or two near the city, this can go on your list for up to $80/night.
Cons:
Unclear and confusing entrance to the hotel from the main street. Night staff is not trained as well as the daylight staff. Staff would not inform of the room key operations (NFC). Internet is slow in the rooms and cuts off very often. Beds are lower than expected and the room isn't as clean as it might look. The chair of the desk is kind of uncomfortable to work on it as it is not a desk chair but one of those plastics with metal you would use at a party. I found several instances of long hair, apparently from previous guests on the carpet. The bathroom had stains on the floor and there were residues of someone who probably threw up near the lower left side of the bathroom door. Also, the beautiful sink fixtures were in need of a dry cloth swipe and the shower head had mold and water residues accumulated on it. Although bathrooms are modern and spacious, the shower glass that protects the water from flooding the floor, is too short, so water do goes out into the bathroom floor. In all, this hotel has the infrastructure to be a very good little gem but small management details need to be addressed first. Just then, it'll be worth more than $80 per night.
Good
6.6
Pros:
For "Santo Domingo" this hotel is fairly priced for it's star rating. It's an older building, but recently renovated and redesigned inside. The lobby and rooms are modern with new baths (CAUTION: slippery shower tiles!). The rooms and public areas are clean. Even though the hotel is facing a main avenue (27. Febrero), the rooms are surprisingly quiet.
Cons:
I know Santo Domingo well, the location is "OK" if you just stay overnight or are OK with taking a taxi to most everything. There are NO good dining opportunities besides the hotel restaurant. The two malls at "walking distance" are some of the older malls and only have food courts and the better of the two may be too far a night. The hotel restaurant is food wise OK. Sadly the staff is too busy checking their messages on their cell phones and discussing them with each other. I had to get up from my table twice. Getting some coffee and desert after dinner, took 15 mins to get a waiter. Another 30 mins after TWO warnings (the last one ALOUD across the room offering to either bring the coffee and pastery in one more minute or the Chef... 2 mins later we finally got the coffee and pastery). Breakfast buffet is "OK" but again the "service" is lacking training and supervision. Storing bags for a few hours after check out is interesting again. The desk manager has a room for it, but no clear process, has to find some paper and scribble on it. Checkout is another point of discussion. People checking out before us criticized and questioned the transparency and clarity with which the credit card "security hold" was being handled. This is typical in Dominican Hotels! My advice is NOT to use any extra services or pay them cash against a receipt. So that the deposit/hold/freeze can simply asked to be canceled. While there were 3 people at the front desk, only one was handling customer flow. The manager seemed busy with himself and an other "customer assistant" was very busy ignoring customers. All in all, it seems there needs to be training, training, training and supervision. While the rooms are fairly freshly renovated, some of the materials used are not commercial grade, and some are just not appropriate or safe, which is typical for Latin America. The shower floor tiles are not meant for wet areas and are extremely slippery (a rubber mat is included, USE IT!). The room furniture is already showing signs of suffering from the humidity (electrical power in the DR is very expensive, so they turn the AC off when nobody is using the room.... composit board can't handle the humidity, and I am afraid it won't age well under commercial use and abuse). At our room's bath room entry there is an un-framed person-sized mirror FLOATING on pins. Anybody falling, or leaning on the mirror will break it and may be badly hurt. Keep in mind, weather you are American or what ever you are, the DR has no liability laws like the US. So use caution... not just at this hotel!