Hospitality lacking at restaurant/bar
Front desk helpful and courteous
Six of us came into the bar at 9:15, & were told initially we couldn’t order dinner because the kitchen would close at 10! After “checking” with kitchen, we were grudgingly seated. Drinks & apps okay, then had a thirty minute wait for mains, of which a couple were dry to the point of being inedible. Two of us stayed in the bar after, and despite several patrons still being present, staff started putting stools up as if this was some dive bar. Not at all what is expected from a top-rated hotel.
The location was great for exploring Savannah, many attractions are within walking distance as well as a trolly pick up location across the street. We were able to check in early which was nice to get settled into early in the day. The amenities in the room were great, having a mini fridge and safe are always a plus. Staff was all very polite and welcoming. The front desk was able to hold our bags at check-out until we left for our flight.
To be honest there wasn't anything I did not like. If I had to nitpick only one elevator was available due to renovations going on. Of course, single elevator access due to winter renovations are minor in my book because they did not cause much of a disturbance and it was the slow time of year which is when these type of renovations usually occur.
The staff was world-class. I made a mistake on our reservation, booking our room one day later than intended. The Andaz staff was very understanding and accommodating. They changed our reservation on-the-spot....even providing an early check in. My family and I had a great stay...we will be back!!
Will be my go-to Savannah hotel!
Great staff! Eager to help and always friendly.
Limited room service menu, no service at the pool
This is the only place we stay at in Savannah now that we do not live in town. Staff is amazing! Great room and service from all of the staff. Room was very clean.
Extremely Accommodating under extended circumstances. Very friendly staff.
The staff are great. The location is also great. The complimentary beverages (not the alcohol) were a nice feature. The terrace with pool and fire pit is nice. I would definitely stay there again.
The housekeeping was fine but could have been a little bit better. Didn't leave clean towels one of the days we stayed. The fitness center is a little small.
The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.
Very helpful staff
The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.
Noisy and the bed is way too soft
The location is great. The staff is generally nice and friendly.
Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
Comfortable, clean, convenient. Loved the facility.
Would have liked to have had a sauna and/or hot tub at facility.
A boutique hotel offering artful decor, warm hospitality and delighting in new south sophistication. Located in the heart of the fun and just a little funky prime historic downtown location. Situated across from Ellis Square, 6 stories, 151 rooms and suites and 2nd floor terrace with fire pit and pool.
Based on 1,779 reviews
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