Andaz Savannah

Reviews

Pros

"Very happy and friendly staff!" (in 172 reviews)

"Complimentary Snacks and drinks were nice." (in 32 reviews)

"Perfect location very accommodating." (in 165 reviews)

Show reviews that mention

+

downtown savannah

mini bar

free snacks

great location

glass of wine

valet parking

staff was very friendly

complimentary beer

soft drinks

great room

great hotel

Good

Apr 2018

6.2

Hospitality lacking at restaurant/bar

Front desk helpful and courteous

Six of us came into the bar at 9:15, & were told initially we couldn’t order dinner because the kitchen would close at 10! After “checking” with kitchen, we were grudgingly seated. Drinks & apps okay, then had a thirty minute wait for mains, of which a couple were dry to the point of being inedible. Two of us stayed in the bar after, and despite several patrons still being present, staff started putting stools up as if this was some dive bar. Not at all what is expected from a top-rated hotel.
Excellent

Feb 2018

10.0

The location was great for exploring Savannah, many attractions are within walking distance as well as a trolly pick up location across the street. We were able to check in early which was nice to get settled into early in the day. The amenities in the room were great, having a mini fridge and safe are always a plus. Staff was all very polite and welcoming. The front desk was able to hold our bags at check-out until we left for our flight.

To be honest there wasn't anything I did not like. If I had to nitpick only one elevator was available due to renovations going on. Of course, single elevator access due to winter renovations are minor in my book because they did not cause much of a disturbance and it was the slow time of year which is when these type of renovations usually occur.
Excellent

Nov 2017

9.7

Exceptional staff

The staff was world-class. I made a mistake on our reservation, booking our room one day later than intended. The Andaz staff was very understanding and accommodating. They changed our reservation on-the-spot....even providing an early check in. My family and I had a great stay...we will be back!!

No complaints.
Excellent

Jul 2017

9.7

Will be my go-to Savannah hotel!

Great staff! Eager to help and always friendly.

Limited room service menu, no service at the pool
Excellent

Feb 2017

10.0

This is the only place we stay at in Savannah now that we do not live in town. Staff is amazing! Great room and service from all of the staff. Room was very clean.
Excellent

Jan 2017

10.0

Extremely Accommodating under extended circumstances. Very friendly staff.
Excellent

Oct 2016

10.0

Great hotel

The staff are great. The location is also great. The complimentary beverages (not the alcohol) were a nice feature. The terrace with pool and fire pit is nice. I would definitely stay there again.

The housekeeping was fine but could have been a little bit better. Didn't leave clean towels one of the days we stayed. The fitness center is a little small.
Excellent

Aug 2016

10.0

The room was beautiful and stylish. The bed was so big and soft, I had to literally roll out of it. The staff was incredibly courteous. The continental breakfast included in my package was unlike anything I had ever seen. So many wonderful food options, and all of it was delicious! I look forward to my next stay there.
Excellent

May 2016

10.0

Very helpful staff

The hotel staff was great. I was quite surprised with the level of service. It struck me as being on the level of a much more expensive hotel.
Okay

Dec 2015

5.4

Noisy and the bed is way too soft

The location is great. The staff is generally nice and friendly.

Never replace our shower ropes during our 5 days stay. The bathroom floor is not clean. The mattress and pillows are way to soft and I sinked into the matress. Every morning the staff will keep banging and closing the doors for supply closest and every room while they clean . It's extremely rude and unprofessional.
Excellent

Oct 2015

10.0

Savannah Visit

Comfortable, clean, convenient. Loved the facility.

Would have liked to have had a sauna and/or hot tub at facility.

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