Rayfont Downtown Hotel Shanghai

Bed is bed, with bumps through out. Gym and pool is in another building 10 minutes walk. Service is horrific; they were impolite and untrained.

Dont call it a 4 star, its a 3 star max. Train your workers, they are all amateur. I highly recommend against it.

Not much interaction with hotel staff.

Conceriege service.

The location is good is close to 2 metro stations. Excellent at Concierge

Basic breakfast, almost minimal, poor in fruits, having so many in China, only banana every day, poor quality synthetic orange juice, little variety of food, regular room cleaning, never dusted the desk, uncomfortable bed, no There is a TV guide, only soap and shampoo in the bathroom, 4 * hotels in China, minimum they give you a toilet kit with brush, toothpaste, razor, comb, bathing cap, dressing gown and slippers. Zero response to messages sent prior to arrival, poor customer service, zero manager empathy in the face of some passenger inconvenience. The worst hotel I've stayed in in China, knowing several in several cities. It has never been a 4 * hotel, hopefully a 3 *. I DON'T RECOMMEND IT.

Location

Stuff is horrible they don’t care about you. When you ask something they want you let them play their games on their phones. Something broken in your room they just hanging up the phone. Before 2 years ago it was good hotel now something changed completely, i will never stay here again

The location was great. Just across from subway station and easy to access attractive spots. Tianzifang, French concession and other spots either.

General service was terrible. Hard to communicate in English. I paid cash when I check-in and they said they don’t have enough cash for my changes. So they promised me pay back my change when I’m check-out. And when I’m check-out they didn’t pay my change. I asked them my change but they kept denying. So some staff called someone (i think it’s manager) and the manager suddenly ask for my passport again to check my personal information and it was very rude. And finally i take my change after few minutes later. They didn’t apology. I feel horribly bad.