Comfort Inn Gateway to Glacier

The breakfast was excellent, the motel was clean, and the bed was comfortable.

Imagine how you would feel if you were waiting in line as one desk clerk checked in a customer as another stood there ignoring you, then helped another customer who came in after you. That's what happened to me. OK, no problem, things happen. When Ms. friendly finally got around to helping me, she started carrying on a conversation with the other clerk. Without the slightest bit of embarrassment, she told the other clerk that she hated her job and the management, and she'd walk out right at that moment if she could afford it. Next, someone reported that a pair of barbecue tongs were missing, and she told one of the workers that she couldn't allow them to purchase another pair because they had to jump too many hoops. I've never seen anything like this at any establishment I've ever stayed. When I went back to the car, I told my wife that I had just experienced the worst check in procedure ever. On a positive note, the room was clean and comfortable. When we went to breakfast the following morning my wife was pouring batter for a waffle and was pulling instead of pushing the lever. The "older" attendant scolded her on her pushing technique and rolled her eyes as she walked away. We are two of the most pleasant people in the world. We're retired teachers, and both of us have more than 30 years of experience in the classroom. So, I feel we have a fairly good grasp of rude behavior. This was far beyond the norm. In your mission statement that you have posted in your entry way, three of your core values are 1) acknowledge and warmly greet everyone you encounter 2) No negative gossip 3) check it at the door. Unfortunately, several of your employees seem not to accept your policies. I don't make reviews to ridicule or belittle anyone. My purpose is to help make your service more pleasant so others can enjoy your fine establishment. Somewhere, you have problems creating a positive morale with your workers.

The two bedrooms

A little outdated, far from Glacier- not their problem though