Century Plaza, great location, good rooms and aver
Room is always clean and in good shape. Always has hot water available and the bellmen in the lobby are the best in Shenzhen. If you need anything in Shenzhen, talk to the bellmen! Location to me is awesome.
The front desk staff continues to not measure up. First, they do not understand there own check in procedures. Second, average English in the actual check-in staff which is not there fault. My fault for not knowing Chinese. Second, if your checking in or out and your from another country, if someone Chinese walks up to the desk, they stop your check in, help them and come back to you afterwards. This is normal in China but its overboard in this hotel. They just cant get there front desk procedures right at all. I don't think they have the ability to fix this problem.
Always stay there on business trip but front desk
Room and location
Front desk staff is 100 percent rude and does not understand website bookings. If you book on a website check your bank account as they charge you twice for your room so you end up paying double. You explain to staff and show them paperwork and they still do not have the ability to understand. Bad service
Switch and Bait
The location was convinient as it was right next to the train station but that was all.
The images online showed a completely different room from what was the actual condition at the hotel. Staff was super rude when i brought this to their attention; only good for a short stay and because of proximity to the train station.
Good location in Shenzhen
Close to Louhu gate, Donggman shopping area, and subway.
Hard to get a non-smoking room
With a stay at Century Plaza Hotel, you'll be centrally located in Shenzhen, within a 10-minute drive of Dongmen Pedestrian Street and Shenzhen Museum. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Shenzhen? This hotel has facilities measuring 1055 square feet (98 square meters), including meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request).
Based on 6,043 reviews
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