The Inn Possible

Amazing place, great location, nice breakfast, and a very friendly helpful staff.

we struggled a bit with hot water at some times of the day - mainly in evenings - also the AC was a bit noisy. but even though, these didn't disturb our stay , we enjoyed our time.

The property is beautiful, new, stylish and close to the beach. It has an amazing garden and the swimming pool.

My main dissapointment was the staff. On my firsf night of arrival I was greated by a very helpful and lovely guy, but the next day he was not there. The staff at the reception seemed not bothered about anything. First of all this hotel does not take cards and wanted to charge me 100,000 Rp just for the drop off to the cash machine, which is 5 min away. The guy I met last night said that one of the staff should take me for free, eventually I managed to convince someone at the reception to give me a lift. Also I asked for the favour to check out a little later, but I was told it is not possible as room has to be cleaned. Fair enough, except I did not see anyone cleaning the room during the next hour and not sure why there would have been a problem if I stayed one hour longer. I was also told to move all my things to the reception area and no one offered to help me, although I had a suitcase and few bags. However the highlight of this stay was with the taxi situation. I called the driver I know to pick me up. He spoke to one of the members of staff in order to clarify the location as it is not easy to find. Then this person at the reception (I don’t know his name) told me that my driver is not comming and I must go to the airport with him. No need to say this caused me a lot of stress and I started calling my driver, who apparantelly was just outside the hotel! I was shocked that the staff would play these kind of games, so I would use their taxi and not my own. These kind of things really ruined my experience, although I fell in love with the hotel initially. The management (if such exists) really needs to review what kind of people are working there. This hotel has a potential to be one of the best by Bingin beach if the staff would stop trying to rip guests off at any possible opportunity and would be more helpful and accomodative.