Novotel Samator Surabaya Timur

Jalan Raya Kedungbaruk No 26-28, Surabaya 60298, Indonesia
+62 319 920 3888

Cheapest
rate per night

8.9

Excellent
based on 5,668 reviews
Novotel Samator Surabaya Timur - Surabaya, East Java, Indonesia
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+62 319 920 3888

Good to know

Distance to city centre 7.3 km
Location rating 7.4

Rooms

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Reviews

Pros

Cons

Traveller rating

64
23
2
0
0

Time of year

Traveller type

Show reviews that mention

+
clean location in 3 reviews
clean room in 9 reviews
comfortable bed in 15 reviews
customer service in 10 reviews
far from city in 20 reviews
friendly staff in 18 reviews
good breakfast in 22 reviews
great place in 8 reviews
happy hour beer in 4 reviews
near the airport in 10 reviews
nice hotel in 23 reviews
nice room in 22 reviews
smell of tobacco in 1 review
surabaya in 2 reviews
swimming pool in 16 reviews
value for money in 9 reviews
valve in 1 review
vegetarian food in 14 reviews
  • Excellent
    Sep. 2019
    9.6

    The bed was very comfortable, the food was great! I recommend the Rawon for lunch or dinner! Staff was very friendly and helpful. Room was always clean

  • Excellent
    Aug. 2019
    8.8

    Overall experience is good. However, it will be good that the restaurant label clearly the food ingredient. We ordered room service (Spaghetti Bolognese) for lunch, understand that most Bolognese is beef but sometimes it could also be replaced by other minced meats. We rang the customer service and they do apologies and change the meal for us immediately.

  • Excellent
    Aug. 2019
    9.6

    Gym in the morning and breakfast!

    Nothing!

  • Excellent
    Aug. 2019
    8.8

    The cleanliness is superb. Love the bedsheet and our room is so comfy.

    Far from mall

  • Good
    Aug. 2019
    7.9

    Good room and food, nice pool area

    The staff handles various things inefficiently, e.g. checkin took us forever, it was the only hotel on our trip that apparently did not accept our debit mastercard (even remote hotels near Bromo did!). We also booked an airport transfer through the hotel in advance and all the details about the flight were already noted down and sent in the email confirmation. We then had to give all the details again upon checkin and the next morning of course nobody knew which terminal, which flight etc. Why give them the details twice if they still don‘t know in the end?? Also, we ordered 2 extra towels by phone- nothing happened. The same when at 8pm we let the room service know (as indicated on the card when receiving your food) that we had finished and they could pick the tray up outside the room. It was still there the next morning. This all just really got on our nerves. After all, it‘s a Novotel belonging to the Accor Group and these things should be done better.

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About

Overview

The 249-rooms Novotel Samator Surabaya Timur features several F&B outlets ranging from Food Exchange Restaurant, Phinisi Pastries Corner, Damsole Bar - complemented by IN-balance spa, wellness center, ballroom and nine functional rooms.

accorhotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.9 Excellent

based on 5,668 reviews

9.5

Vibe

9.2

Wellness

8.0

Service

7.4

Location

Things to Know

  • Clean rooms
  • Nice building
  • Accessible parking
  • Modern Hotel

Check in

2:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Babysitting or child care
Concierge service
Laundry service
Meeting/Banquet facilities
Room service
Game room
Outdoor pool
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24hr front desk
Safe
Airport shuttle
Free parking
Storage available
Disabled Access
Elevator
Massage
Library
Business centre
No smoking
Hairdryer
Free Internet
Pets not allowed
Towels
Hot tub
Sauna

Photos

Novotel Samator Surabaya Timur - Surabaya - Building All Photos (35)
Novotel Samator Surabaya Timur - Surabaya - Bar Bar (3)
Novotel Samator Surabaya Timur - Surabaya - Bathroom Bathroom (1)
Novotel Samator Surabaya Timur - Surabaya - Bedroom Bedroom (12)
Novotel Samator Surabaya Timur - Surabaya - Buffet Buffet (1)

Location

Most Popular Landmarks

  • Galaxy Mall 4.1 km
  • Royal Plaza Surabaya 4.2 km
  • Mpu Tantular Museum 4.2 km
  • Surabaya Zoo 4.3 km
  • Surabaya Town Square 4.9 km
  • Monumen Kapal Selam 5.6 km

Surabaya Travel Guide

Learn about Surabaya on KAYAK

Getting Around

Surabaya Juanda 7.8 km
Malang 68.7 km

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