The couch in the room was stained. For the price, the bedding and carpet could have been better. And except for Inga at the front, the customer service was mediocre.
3 stars
Hyatt Place Washington DC/Georgetown/West End
2121 M Street Northwest, Washington, D.C., DC 20037, United States
Washington, D.C., DC
See location+1 202 838 2222Photos of Hyatt Place Washington DC/Georgetown/West End
Overview
The Hyatt Place Washington DC/Georgetown/West End is located in one of the best neighborhoods in the nation’s capital, just minutes from Embassy Row, the Kennedy Center, M Street, and plenty of waterfront dining, shopping, and nightlife on the Potomac River. This modern hotel features an indoor pool, 24-hour fitness center and gym, 24-hour business center, an onsite restaurant and meeting facilities, and free internet access and WiFi throughout. Guests also enjoy 24-hour dining options and room service during available hours.
The Hyatt Place Washington DC/Georgetown/West End offers 168 guest rooms and suites, which all include a Cozy Corner and sleeper sofa. Rooms also feature Hyatt Grand Beds, flat-screen TVs, updated bathrooms, and beautiful views of the neighborhood. Upgraded suites are available, including corner rooms with better views and more living space and there are multiple types of rooms available that can be selected at the time of booking.
The Hyatt is available for small business meetings and special events, with 2,200 square feet of meeting spaces equipped with state-of-the-art A/V equipment, catering and planning services, and more. Group rates and reservations are available for weddings and events, as well. This is a non-smoking hotel that also offers a number of accessible rooms for guests. Plus, all of this is just steps from metro stations. The National Mall is just a short walk to explore the many museums and monuments and learn about the nation’s history.
Latest deals for Hyatt Place Washington DC/Georgetown/West End
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Hyatt Place Washington DC/Georgetown/West End
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
Services and conveniences
- Conference rooms
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24hr front desk
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Adapted bath
- Allergy-free room
- No smoking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Air-conditioned
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Bathroom
- Shower
- Bathtub
- Hairdryer
- Private bathroom
Parking and transportation
- Parking
- Valet parking
- Private parking
Bedroom
- Alarm clock
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Outdoor
- Terrace/Patio
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Pool
- Indoor pool
Reviews of Hyatt Place Washington DC/Georgetown/West End
8.0
Very good
2646 verified ratings
Wonderful
1346
Very good
548
Good
359
Okay
140
Fair
103
Mediocre
51
Poor
99
Summary of reviews
Guests say
Guests generally appreciated the hotel's location and spacious rooms, as well as the breakfast options. However, there were significant complaints regarding cleanliness, with multiple mentions of dirty rooms and unpleasant odors. Service issues were also highlighted, particularly concerning staff interactions and responsiveness. Overall, while the hotel has potential with its amenities and location, improvements in cleanliness and service are needed.AI-generated from customer reviews
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7.9 out of 10
1481 reviews
9 out of 10
81 reviews
8.8 out of 10
8 reviews
7.8 out of 10
4 reviews
All reviews
Pros (+) The location was good
Cons (-) The staff was rude and unhelpful.
Pros (+) Very clean! No issues there at all. And I got a first hand look as I was vomiting into the toilet of our room.
Cons (-) Smelling drugs being smoked. The all inclusive, but not at all inclusive package. Over charged and having to argue about the charges at the front desk in front of other patrons rather than to the side. Getting sick from cross contamination of foods.
Pros (+) This hotel is located near the Foggy Bottom/Dupont Circle neighborhoods and is close to the Foggy Bottom Metro Blue line. This makes it easy to get around town and see the tourist sites. The hotel feels brand new and is very clean and nice. Breakfast is great.
Cons (-) Would have been more convenient to be a little closer to tourist areas, but this was a nice compromise because of the lower cost.
Location
2121 M Street Northwest, Washington, D.C., DC 20037
What's nearby
- Watergate Complex0.8 km
- Kennedy Center1.2 km
- White House1.4 km
- Vietnam Veterans Memorial1.6 km
- Lincoln Memorial1.8 km
- Georgetown University2 km
- Washington Monument2.1 km
- National Museum of African American History and Culture2.2 km
- United States Holocaust Memorial Museum2.5 km
- National Museum of Natural History2.5 km
- Smithsonian Institution2.7 km
- National Zoo2.7 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hyatt Place Washington DC/Georgetown/West End
Low season | December |
|---|---|
High season | July |
Average price (weeknight) | C$ 320 |
When to book a room at Hyatt Place Washington DC/Georgetown/West End
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.8 |
|---|---|
Distance to downtown | 1.2 km |
Nearest Airport | Washington, D.C. Reagan-National |
Distance to airport | 6.0 km |