Value for money
Distance to city centre
|"Great location great staff wonderful hotel."||(in 456 reviews)|
|"Friendly accommodating staff and beautiful rooms."||(in 319 reviews)|
|"Very friendly staff, excellent service."||(in 22 reviews)|
|"definitely not a 4 star hotel!"||(in 12 reviews)|
|"Parking was expensive in NCP"||(in 30 reviews)|
|"We were so excited to swim in the swimming pool."||(in 16 reviews)|
|wonderful staff||in 1,075 reviews|
|executive room||in 741 reviews|
|excellent hotel||in 450 reviews|
|great location||in 401 reviews|
|spa facilities||in 305 reviews|
|comfortable bed||in 292 reviews|
|excellent breakfast||in 242 reviews|
|train station||in 127 reviews|
|swimming pool||in 119 reviews|
|valet parking||in 110 reviews|
|car park||in 95 reviews|
|friendly and helpful||in 62 reviews|
|star hotel||in 37 reviews|
|excellent service||in 26 reviews|
|wedding anniversary||in 12 reviews|
|busy road||in 2 reviews|
|close to the airport||in 2 reviews|
|airport transfer||in 1 review|
|bristol airport||in 1 review|
Old school elegance and service in a grand manner but still contemporary amenities
Rooms were spacious and well appointed.
Beds were so comfortable. Staff were very friendly and not in the least pretentious. Underfloor heating in bathroom is great.
Nothing in the hotel Spa was not as good as others I have experienced, sauna broken for 3 days.
Staff, room, location
Dinner a bit pricey, when using our bath there was not a lot of room between it and the sink so it was quite difficult to dry myself.
The whole experience was perfect. The only reason that I might stay elsewhere would be the overall cost.
Beautiful accomodations, pool facility was very nice, Room and bathroom was very clean new and comfortable and tastefully done. The staff was very accomodating.
In our world of insant gratification the media system was unacceptable relaxing in front of a television before sleepin was not possible the action from the remote control to the tv was so slow it was impossible and the internt access was the same. It was very frustrating. One could never take care of any internet comunication at the hotel.
Beautiful building and location and friendly staff
Rooms were cold and the service very slow - waited 50minutes after ordering for lunch in the restaurant and 30 minutes for bar snacks
The hotel staff were very friendly. The use of hotel umbrellas was very welcome.
The room TV remote was extremelly slow and frustrating
Fantastic room booked standard but got luxury room wedding anniversary. We were given chocolate and fruit excellant. Butler service excellant. Bar service very good excellant breakfast and lovely room.
Yes absolutely freezing in room. Complained on way out to dinner to butler and expected it to be sorted out on our return to room. Arrived back to hotel room about 11 pm nothing had been done still freezing !!!! extrememely poor service not worthy of 5 stars or even 1 for that matter regarding this. We were wearing evening wear and overcoats and scarves which we could not remove on our wedding anniversary. Complained again butler arrived with 2 fan electric heaters which he just handed to me at the door he didnt even come in and plug them in and said at least you won't have to go to bed in your coats and scarves !!! not the service we expect from a 5 star hotel !!! and yes we do regularly stay in hotels of all stars between 3 and 5.
Staff very polite and friendly, good size rooms. great position.
Should include cooked breakfast.
Relaxing environment, comfort and cleanliness were all outstanding.
Breakfast didn't meet expectations, and items received were different to order.
Central location, excellent service and mannor of the staff, nice rooms
Long checkout queue, no clocks in the rooms, lack of individual choice on the breakfast menu (we would have like to have seen a vegetarian full english breakfast on the menu).
comfortable, dinner was excellent (breakfast was not)
Breakfasr poor and service poor No bidet in bathroom Spa anmd swimming pool not open as ex[ected
The staff was very polite and helpfull . The rooms very clean and a lovely location for the shops and bars
The breakfast was a disaster.we waited 50 minutes for our breakfast asking twice for our coffee and three times for toast. When paying £205 for the night i expect breakfast and my order well before 50 minutes. i would not stay again
A stay at The Grand Hotel & Spa places you in the heart of York, within a 10-minute walk of York Minster and Jorvik Viking Centre. Featured amenities include a business center, express check-in, and express check-out. Planning an event in York? This hotel has facilities measuring 0 square feet (0 square meters), including conference space.
based on 6,364 reviews
Value for money
Policies vary by room type and provider.
If you are celebrating a special occasion with your loved one, look into booking one of the five available In-Room Luxury Packages available at The Grand Hotel & Spa. Package options include the Romance Package which includes rose petals and a bottle of Prosecco, the Classic Package which includes flowers, strawberries and sweet treats, or the Luxury Package which includes a bottle of champagne, strawberries and a gift box. In addition, you can book a Couples Spa Day which will give you both an 1h and 30m of treatments and full use of the spa facilities for that day.
The Grand Hotel & Spa offers 5 different Afternoon Tea experiences that you can choose from, starting with the classic Grand Afternoon Tea at The Rise Restaurant or the Afternoon Tea By Hudsons at the hotel’s fine dining restaurant. You can add some pampering or alcoholic beverages to your experience by upgrading to one of the Spa Afternoon Tea, the Sparkling Afternoon Tea or the Hendrick’s Tipsy G & Tea packages. Finally, the Children’s Afternoon Tea experience offers the little ones a dedicated menu ensuring they receive the treats they love.
If you’re looking for something different to do while on holiday, look into signing up to one of the cooking classes on offer at the Cookery School of The Grand Hotel & Spa. There is a large range of classes on offer from Bread Making to Roast & Yorkshire, but you can also choose between a Curry Night and the Perfect Pasta classes, to name a few. Classes start from £55 (about $70) and can last from 2h to a full day, depending on the class.
Aside from being able to organize your wedding at The Grand Hotel & Spa, the hotel offers some pre-wedding and post-wedding celebration experiences that you can book to make the adventure extra special. You can book a Bridal Party Afternoon Tea before or after the wedding, and to treat your bridesmaids why not book a Bridal Party Spa Package which will ensure the whole bridal party is feeling fresh and rejuvenated before the big day.
If you arrive early on the day of your check in to The Grand Hotel & Spa, you will not be able access your room before 3:00 pm, however you can store your bags with the Concierge Team and enjoy some of the hotel’s amenities while waiting. You are welcome to request checking out later than 11:00 am on your last day, however this service is not free and you will be charged about £30 (about $40) for every extra hour that you stay. (Prices checked 14/05/19).
The Grand Hotel & Spa is located at Station Rise in Central York, 0.5 km from the centre of York. Church of the Holy Trinity is the closest landmark to The Grand Hotel & Spa.
Check-in time is 3:00 PM and check-out time is 11:00 AM at The Grand Hotel & Spa.
Yes, The Grand Hotel & Spa offers free Wi-Fi.
No, The Grand Hotel & Spa does not offer free parking.
No, The Grand Hotel & Spa does not offer free airport shuttle service.
The Grand Hotel & Spa is 38.8 km from Leeds/Bradford. The Grand Hotel & Spa is 53.4 km from Doncaster Sheffield.
Yes, The Grand Hotel & Spa is a pet-friendly hotel.
Yes, The Grand Hotel & Spa has a pool on-site.