7.9
Picking up the car was fine, the agent very friendly and helpful. Alamo let me leave the keys to the car at the Jet terminal and they picked it up later. Big help to us! The car itself took getting used to. Chevy Equinox. I prepurchased gas at pick up. I wish the car had a feature showing how many miles were left in the tank.Reviewed 24 Sep. 2021
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9.6
Pros:Just a good experience all around. No issues.Reviewed 12 Jul. 2019
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5.6
Pros:Staff friendly. Car was clean.Cons:A lot of attempts to upsell (car type, insurance, etc). Agreed to more for a little larger car (had thought I booked larger than compact) for comfort. Car was 2+ years old with very basic features. (No electric seat adjustment, seats rather uncomfortable, windshield wiper broken)Reviewed 17 Apr. 2019
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5.2
I expected too muchPros:The car, a Malibu, was great, except for wiper blade. Counter people friendly.Cons:1. No free parking for my clunker 2. Bad wiper blade on passenger side. I went back to desk and was offered a different car, which I accepted. That car had the same problem but I just put up with it. 3. I would like to have been able to have the car owners manual so I could learn how the audio system functionsReviewed 4 Jan. 2019
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6.0
Cons:Hard for me to call a Chevy impala a “premium” car. Car had 20k plus miles, it had been ridden hard and put up wet.Reviewed 20 Sep. 2018
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10.0
Professional - Polite - and FriendlyPros:Checking in was a breeze. It took mere minutes to get our rental and be on our way. Checking in was just as easy. The car was clean inside and out when we picked it up. The rental rate for the weekend was very competitive and economical.Cons:Would like to see rentals with optional Sirrus or similar radio available as an option.Reviewed 19 Mar. 2018
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10.0
They went above and beyond.Pros:When there was a question on my rate, theirs differed from what was quoted, they sent me on my way so I could get my vacation started while they took a copy of my quote and worked it out. By the time I got to my destination, I had a voicemail telling me it was all taken care of and she just wanted me to know right away so I wasn't thinking about it all weekend.Reviewed 8 Oct. 2017
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10.0
Pros:Loved the fact it was so easy to pick up and return the rental car right at baggage claim area. Representative was informative and helpful.Cons:N/AReviewed 7 Sep. 2017
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10.0
Pros:Impala was a great carReviewed 31 Aug. 2017
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10.0
Fast, Easy and FriendlyPros:This is the second time I've used Alamo at GRB and will definitely do so again since I visit a relative in the area regularly. The airport location of the rental lot is a big time-saver and the staff is friendly and efficient. Clean, new car with all the bells and whistles for a very reasonable price.Reviewed 27 Mar. 2017
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8.8
Very high drop fees for one way rentalCons:Thought the drop fees at ORD were ridiculousReviewed 19 Dec. 2016
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10.0
Pros:The agent remember the purpose of my visit which was to see my grandchildmReviewed 8 Dec. 2016
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