Guestroom heating/cooling, bathroom fixtures need updating, expensive room service
Lady that attended to check in was not friendly at all. It appeared she did not enjoy her job or the service that she was providing to the customers. The cleaning staff was very loud the next morning around 9AM, slamming doors and talking loudly in the hallways. Pillows were very soft and took about 3 of them stacked together to provide any support for neck and head. No refrigerator in room.
Staff was friendly. Shuttle service is convenient.
The room smelled like smoke. I'm guessing it was a smoking room in the past.
The room was warm when I walked in
Staff did not seem friendly and the hotel seem outdated; had to pay 12.00 for parking.
A bit outdated
The staff were very helpful and nice.
The hotel and rooms were outdated.
Breakfast wasnt the best!! Expensive, our food was cold not worth what we payed
Everything about this hotel was good -- no complaints about the facilities, service, etc. At 11:30pm I was in bed when other guests of the hotel entered my room -- they had been assigned the SAME room. It was a disturbing situation for paying customers, both myself and for them. Whether this was a system error or human error, please take steps to insure this doesn't happen to future guests.
Nice Hotel in Meh Area
Rooms were clean, well equipped. Service at desk was great. Free parking (on weekends) across the street was a huge bonus!
We were first time visitors staying on a weekend, and found the area eerily dead. We expected a more lively area given the downtown location. Also a bit disappointed the pool didn't have a hot tub, but those are luxuries, so no biggie.
Disgusted. Check your food carefully
Thought the hotel chain was a good choice
Found disgusting items in food
It's hotel good cookies Nice people good beds
In the bathroom there was a Big Cockroach. I did no like that we had to pay for parking $12.00. We also had to pay for the Refrigerator $10.00
We were greeted with a cookie upon check in. When we went to the restaurant downstairs and they messed up our order, the chef was quick to admit the me stake and correct the situation.
There was no parking available and had to park across the street.
DoubleTree by Hilton Albuquerque is a newly renovated hotel in the downtown business district, walking distance from major companies and federal offices. This newly renovated hotel is connected to the Albuquerque Convention Center. Take the complimentary shuttle to Albuquerque Airport, located just five miles from our hotel. We are also only three miles from the Old Town and the University of New Mexico. Stay connected with internet access in every room as well as WiFi in public areas. Amenities for work include a new business center, flexible meeting space, and banquet facilities for up to 300 guests. Leisure amenities include an outdoor pool and 24-hour fitness center. Enjoy our newly renovated food and beverage outlets: Coffee 505 café, Lounge 201, and Icon Bistro restaurant, for casual dining with regional favorites.
Based on 842 reviews
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