Pros (+) The location is perfect for walking into downtown. The price is right too.
Cons (-) So noisy. Any voice in the hallway travels right into the room. Especially when a bachelor party is happening next door. Beds are uncomfortable
2 stars
Extended Stay America Suites - Austin - Downtown - Town Lake
Photos of Extended Stay America Suites - Austin - Downtown - Town Lake
Overview
The Extended Stay America Austin Downtown Town Lake has lots of great amenities, but probably the best of the amenities is its location; the hotel is really close to lots of great Austin nightlife including lots of bars that play live music. As for the hotel itself, there are a ton of great reasons to enjoy it, but probably the best is the extended stay feature. At this hotel, you do not need to leave within a few days to save money, in fact, the longer you stay, the more money you save thanks to the extended stay rates. There is a free grab and go breakfast along with a coin-operated laundry room, you can also get pet friendly rooms for your dog or your cat to stay with you.
The rooms at the Extended Stay America Downtown Town Lake are all either one single king bed rooms or dual queen rooms. All of the rooms have a large space and come with a fully equipped kitchen – this means not only do you have a stove and sink, but also you get to enjoy the benefits of having plates and silverware too. The rooms all have desks for you to get your work done at, along with free Wi-Fi and flat panel televisions that include some of the best channels out there.
Staying at the Extended Stay America Austin Downtown Town Lake is a great way to enjoy one of America’s great cities. This hotel is the perfect option for a good long trip to a great place in the heart of Texas.
Latest deals for Extended Stay America Suites - Austin - Downtown - Town Lake
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Privacy Preferences
Amenities at Extended Stay America Suites - Austin - Downtown - Town Lake
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Meeting/Banquet facilities
- Internet
Kitchen
- Kitchenware
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Microwave
- Dining area
- Kitchen
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Free toiletries
- Heating
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Shower
- Private bathroom
Media and entertainment
- Radio
- Cable or satellite TV
- Flat-screen TV
- TV
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
General
- Family rooms
- Telephone
- Carpeted
- Storage available
Bedroom
- Wardrobe or closet
- Alarm clock
- Sofa bed
Dining
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Laundry
- Laundry facilities
- Iron and ironing board
Services and conveniences
- Meeting/Banquet facilities
- 24hr front desk
Parking and transportation
- Parking
Outdoor
- Grill
Workspace
- Desk
Health and safety
- Safe
Reviews of Extended Stay America Suites - Austin - Downtown - Town Lake
6.7
Okay
1195 verified ratings
Wonderful
309
Very good
159
Good
188
Okay
119
Fair
136
Mediocre
82
Poor
202
Summary of reviews
Guests say
Guests predominantly liked the hotel's location, praising its proximity to events and attractions. However, overwhelmingly negative feedback pointed to serious issues with cleanliness, particularly a prevailing unpleasant smell in the rooms and bathrooms. The service received significant criticism, noting rude staff interactions and poor customer service experiences. Moreover, many guests reported disturbances during their stay due to noise and ongoing maintenance activities.AI-generated from customer reviews
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6.9 out of 10
675 reviews
6.4 out of 10
274 reviews
7.4 out of 10
31 reviews
5 out of 10
8 reviews
All reviews
Pros (+) I didn't have the cleanliness issues others did; the hotel needs a refurbishment but it was clean. There aren't many luxuries offered and the room is laid out strangely. It wasn't overly comfortable to hang out in but we didn't plan to be in our room all that much.
Cons (-) I had a challenge with a late check out and there were no apologies offered even though I watched the night clerk record the request in her evening log. Service was not great here but it was the cheapest hotel for the evening so I guess what does one expect?
Cons (-) Upon entering the room, and taking a look around, I found hairs found in the shower/bath and bed - pretty disgusting. Checked out 10 min after checking in - after telling staff why I was leaving (and asking for a refund which was processed), no apologies were given.... I'll never consider an Extended Stay again
Pros (+) It was relatively close to where I needed to be.
Cons (-) The internet was pretty slow, I paid for the upgraded speed and didn't really notice a difference. There were also times I came to the front desk for a question and no one was there or even close by.
Pros (+) Better than a park bench?
Cons (-) Upon arrival I realized my hair dryer was broken. Rather than try to provide any support to fix my broken hair dryer, the front desk told me I would receive one night stay gratis. I foolishly believed this. Later when I asked where my refund was, my requests for information was ignored and I realized how upfront this deception had been. Wow, not many can lie outright. Other than that, I was surpri...
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Pros (+) - Inexpensive compared to other local hotels - Great location right next to downtown Austin. It is under a mile to many fun areas downtown and along S Congress Street. - Complimentary Wifi (slow, but free, so can't complain) - Complimentary "grab-and-go" breakfast (very limited, but again, free) - Lots of free parking
Cons (-) - Front desk staff hung out chatting in the office behind the desk and needed to be called. - The maid on our floor seemed to spend extensive amounts of time on her cell phone in the hall (she probably should have spent more time cleaning rooms) - Our first room had a live cricket in the bathroom, a spider in the bed and long black hair on the towels, toilet and sink. We requested a second room an...
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Pros (+) Location was amazing. We went during the start of the recent monsoon season so much travelling or exploring on foot meant a wet time. The locations was awesome to catch an Uber to the bars or to local areas to see.
Cons (-) I think we picked a bad weekend with quite a few events going on. This is the only way I can explain the crazy price. We booked late but the price we paid was twice what I would have expected to pay for the facilities. It was one of the cheapest locations that weekend though so that is the only reason we were there.
Pros (+) The location is close to the Plalmer events Center with lots of parking.
Cons (-) Every surface was dirty. The draws had crumbs in them, the mirrors had layers of toothpaste and make-up caked on them, the sheets were full of hair, the comforter was visibly dirty, and the shower still had the last occupant's hair. "Newly renovated" apparently means platter painting the existing tile and counter surfaces and faux finishing the light fixtures. They didn't even bother to replace th...
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Location
507 South First Street, Austin, TX 78704
What's nearby
- Austin City Hall0.9 km
- Lady Bird Lake1.1 km
- Mexic-Arte Museum1.3 km
- Sixth Street1.5 km
- Esther's Follies1.6 km
- Umlauf Sculpture Garden and Museum1.7 km
- French Legation Museum2.1 km
- Barton Springs Pool2.2 km
- Texas State Capitol2.2 km
- Zilker Botanical Garden2.5 km
- Bullock Texas State History Museum2.8 km
- University of Texas at Austin3.5 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Extended Stay America Suites - Austin - Downtown - Town Lake
Low season | November |
|---|---|
High season | March |
Average price (weeknight) | C$ 217 |
Average price (weekend night) | C$ 187 |
When to book a room at Extended Stay America Suites - Austin - Downtown - Town Lake
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.4 |
|---|---|
Distance to downtown | 2.6 km |
Nearest Airport | Austin Bergstrom |
Distance to airport | 10.4 km |