Baku hotels near Heydar Aliyev Palace

Pros: Amazing hotel and excellent service!!

Pros: The staff are incredible... location is perfect..one of the best stays! Pool area is nice,, equipped gym.. fast room service when required..cant think of any negatives really!

Pros: Housekeeping Helpful and resourceful staff

Cons: Breakfast buffet wasn’t up to a 5-star hotel level

Pros: Quick and easy check in. Great staff and very helpful.

Pros: Super helpful staff, beautiful room with sea/old city view, perfect location closed to old city and funicular area and amazing SPA facilities.

Cons: I liked all things.

Pros: I like the Reception and restaurant and room service staffs, Mr. Emile, Mr. Naheed and Mr. Ekhwan. All the staffs are very kindly and helpful. The location of the hotel is excellent. Do not miss this hotel

Cons: Nill

Pros: Very nice hotel, all good places are nearby literally you don’t need car we you go there just walk around and all attractions within close distance

Cons: Nothing

Pros: Clean good location and friendly staff Amer was very nice and professional...

Pros: Location and cleanliness

Pros: Upgrade with Hilton Honors registration, bell staff helped dispense pesky cab driver, front desk spoke excellent English. Really good location, better that flame-building’s.

Cons: Desk/work area needs to be upgraded eventually for working traveler.

Pros: Exceptional view from room. Exceptonal concierge. Exceptional lounge.

Pros: It was very nice stay at this hotel and very friendly staff

Pros: Cleanliness Rooms

Cons: Clean hotel Good location Expansive Less facilities Rude staff Very basic breakfast

Pros: It’s comfortable for everybody

Cons: NL

Pros: Staff were very nice and always smiley, Breakfast was good and tasty, service was great, highly appreciation to mr. Cameron for his insuring that everything is perfect.

Cons: Every thing was good, nothing don't like.

Pros: The bed extra comfort

Pros: Everything was excellent

Cons: only one thing I can think of was the location...far from the city center

Cons: Need to add more food options in the restaurants for lunch and breakfast

Pros: The location is great. Staff are amazing and helpful

Cons: Small rooms

Pros: Staff, cleanliness and location.

Cons: Toilet has no Shattaf (water hose)

Pros: Staff are friendly hotel location is good and room cleaning service is excellent

Cons: There is a-lot of confusion happened to me from hotel messages as a reply maybe u just send meg if someone has an inquiry

Pros: Very nice view of the sea. They upgraded my room

Cons: Nothing..

Pros: Friendly staff Good accessibility to transport

Cons: No king bed available. No swimming pools.

Pros: Liked the room and balcony were spacious, breakfast was good, helpful staff

Pros: The hotel location in the center of both main streets ( boulevard & Nizami) where no need to ride a car. Maximum trip will not take more than 10 -15 min to any place in the city The reception staff are very friendly especially Mr. Ahmed, he was really helpful to advise about places / things to do in Baku.

Cons: Nothing

Pros: Private parking fantastic location great staff

Cons: Nothing

Pros: over all its good

Cons: location

Pros: Its so unique and artistic , worth the stay for sure

Pros: The reception staff and other services staff were very cooperative and excellent. Khayalah, Kannan and ecsooidor made sure our stay very comfortable. I would come back again yo the hotel because of how friendly and supportive their people are. Their night manager extended warm welcome on arrival and gave a very good support.

Cons: I liked everything

Pros: Shuttle service from hotel. Staff was good and helpful.

Cons: Restaurant breakfast as it is always cold. Looked like it is not fresh. Also I did not like entertainment system available in rooms i.e. TV. It was not smart TV, it was old flat LCD with cable wire connection, even no dth.

Pros: Location

Cons: The service, the AC was not working well after my complaint they advised me to open the window and the area was very noisy. I asked for iron and they said for 20 mins are free or you have to pay. Toothpaste is not free. You can hear to voices from other rooms

Pros: Location is very good, staff is very friendly and helping especially One man name Javid is on reception he helped us in every way as we were with kid’s. The rooms are big and the most important thing is the view is so beautiful, and they have a very nice kitchen facility in the room.

Pros: Location only

Cons: The staffs was helpful

Pros: I wanted to write a detailed review - a bad one ( there was nothing pleasant about our stay here) using this section because there isn't enough space - We booked a room with extra large double bed with a nice seating area, hoping to stay at a decent accomodation for our last night on Baku since the other nights we were at a hostel. I was travelling with my husband. We reached ,made the payment via card and the staff took.us to our room. They gave us a room with ( two single beds joined together to make it one large double bed? ) I was shocked and disappointed to see something like this from a chain like them. upon making a complaint the receptionist first told us that this is how a double bed room is! I told her this isn't what booked on the website and this is not the room I made a reservation for.She said shell look into it. I waited for her to call back but when she didn't I called again for an answer. She very shamelessly told me that the room we booked for wasn't available and that they were sorry.( so basically the room we booked online and saw pictures of and paid money for was not available) why would you overbook or mislead your potential costumers if the selected room isn't available at all. I was upset and really angry and asked the lady to connect me to their manager, she told me that they'll talk to the manager and get back to me. so we waited in the room hoping they'd call us soon.this is happening at around 7pm when we were hoping to have this issue resolved soon so we could go out and explore the area around. We waited enough and then when I didn't hear back from them yet again I called again to inquire and was told that the room isn't available and we could have another room ( the one we booked) by the next day. I told them , it's ridiculous because we were staying there for just a night and I very firmly told them to let me talk to their manager, she again hung up saying ok I'll let you know.

Cons: Again when I didn't hear back I called to follow up with the same person I had been exchanging phone calls for the past house now.I was really really upset for their behavior and extremely unprofessional customer service. I called and waited on the other end for someone to pick up and after many rings , this time another operator attends my call. I had to narrate the entire story to him all over again and wanted him to connect me to their manager. He told me that the manager isn't available and that he's left. And no room is available until tomorrow .By this time I was so frustrated, I told my husband to look for another accomodation and called him to have my money refunded and that i didn't want to stay with them anymore. He called back saying that they'll move us to another room and it will take an hour. I was so drained after the conversation back and forth, I could only hope for a decent room now. After an hour , we were moved to another room with a "proper double bed" but extremely compact and small in size ( ofcourse this wasn't the room i had booked ) but we were now too drained to have argued again, I just knew I would write an honest review here. The only nice thing about them was an apology letter and a plate of fresh fruits with it in the new room. My husband thought we should mellow down our review here but then something in the morning happened .I woke up early and called the reception to send a hairdryer because our room had one that wasn't working and also made it a point to tell them we had a flight. We made multiple calls , my husband went downstairs as well and they kept assuring is that it's arriving in the room. literally took an hour giving the same excuses until my husband went to the reception again and brought back one along with him. A friend staying in the same hotel she told me there was another family who was heard yelling at the counter because something similar happened with them as well.

Pros: The location.

Cons: The bed isn’t comfortable.

Pros: Everything

Cons: The streets were noise and the ac